KE
KLB Engineering
Unclaimed Business
KE
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About KLB Engineering
KLB Engineering has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked KLB Engineering across 10 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSF
Serge F
1 reviews | Active since Jan 2020
4 Aug 2025, 12:35
Received supposedly repaired faulty pump for the second time and it’s still faulty.
Just received the faulty pump repaired for the second time and it’s exactly with the same problem. Not sure what’s going on but they must be wanting to spend a fortune with collections and delivery!!!
Helpful (0)
|Replies (0)SF
Serge F
1 reviews | Active since Jan 2020
4 Aug 2025, 12:35
Received supposedly repaired faulty pump for the second time and it’s still faulty.
Just received the faulty pump repaired for the second time and it’s exactly with the same problem. Not sure what’s going on but they must be wanting to spend a fortune with collections and delivery!!!
0
Replies (0)SF
Serge F
1 reviews | Active since Jan 2020
21 Jul 2025, 13:06
Faulty Pump Sold to us by Leroy Merlin for which KLB Engineering is the supplier. Even worse after being repaired!
We just received the REPAIRED Faulty pump today 21st July 2025. I am not sure if there is a way to share photo or video on Hello Peters but here goes. The pump is leaking even worst than before begging the question. Do they even test the pump before dispatching it back to the customer?
Helpful (0)
|Replies (0)SF
Serge F
1 reviews | Active since Jan 2020
21 Jul 2025, 13:06
Faulty Pump Sold to us by Leroy Merlin for which KLB Engineering is the supplier. Even worse after being repaired!
We just received the REPAIRED Faulty pump today 21st July 2025. I am not sure if there is a way to share photo or video on Hello Peters but here goes. The pump is leaking even worst than before begging the question. Do they even test the pump before dispatching it back to the customer?
0
Replies (0)SF
Serge F
1 reviews | Active since Jan 2020
9 Jul 2025, 09:51
Suspicious 'Stainless Steel' Red Rhino Pump from KLB Engineering and sold by Leroy Merlin
We bought a Red Rhino pump from Leroy Merlin on the 12th of March 2025. KLB Engineering is the supplier of this pump. The supposedly 'Stainless Steel' pump started leaking after just two or three months. We are still waiting for the matter to be investigated by the 'Supplier'. My concern is should this pump be allowed to be sold as 'Stainless Steel' or even at all given it failed after just 2-3 months? Who must we report this to? Should Leroy Merlin or any other supplier be selling this pump?
Helpful (0)
|Replies (0)SF
Serge F
1 reviews | Active since Jan 2020
9 Jul 2025, 09:51
Suspicious 'Stainless Steel' Red Rhino Pump from KLB Engineering and sold by Leroy Merlin
We bought a Red Rhino pump from Leroy Merlin on the 12th of March 2025. KLB Engineering is the supplier of this pump. The supposedly 'Stainless Steel' pump started leaking after just two or three months. We are still waiting for the matter to be investigated by the 'Supplier'. My concern is should this pump be allowed to be sold as 'Stainless Steel' or even at all given it failed after just 2-3 months? Who must we report this to? Should Leroy Merlin or any other supplier be selling this pump?
0
Replies (0)HV
Henry V
1 reviews | Active since Jan 2020
5 Apr 2025, 15:50
No honor
Long story short Stay away from this company as they do not honor ther warranty. Oh and don't try to speak to anyone in upper management you will simply be given the run around as these small matter as my money is not worthy of ther time
Helpful (0)
|Replies (0)HV
Henry V
1 reviews | Active since Jan 2020
5 Apr 2025, 15:50
No honor
Long story short Stay away from this company as they do not honor ther warranty. Oh and don't try to speak to anyone in upper management you will simply be given the run around as these small matter as my money is not worthy of ther time
0
Replies (0)CS
Charles S
1 reviews | Active since Jan 2020
25 Feb 2025, 12:14
RedRhino pond pump, pathetic service from agent.
In Dec 2024 I bought a new RedRhino pump for my koi pond from Chamberlains Strubens Valley. In early Feb 2025 the pump stopped working so I took it back to Chamberlains. I was informed that the pump will have to be sent to the agent to check and repair if possible. The pump was immediately booked in on 13 Feb 2025 and according to the staff at Chamberlains they notified the agent immediately. I was told that I should hear back within 7 days. On 25 Feb 2025 I contacted Chamberlains to inquire about the pump. The helpful employee immediately contacted the agent involved to inquire about the pump but was told by the agent rep that he had not collected the pump from Chamberlains as yet, he will do so in a day or two. I mean how pathetic from KLB or RedRhino, really. In the meantime I am battling with the pond water due to no circulation and airating and have lost a few fish already, but I guess the KLB rep has better things to do.
Helpful (0)
|Replies (0)CS
Charles S
1 reviews | Active since Jan 2020
25 Feb 2025, 12:14
RedRhino pond pump, pathetic service from agent.
In Dec 2024 I bought a new RedRhino pump for my koi pond from Chamberlains Strubens Valley. In early Feb 2025 the pump stopped working so I took it back to Chamberlains. I was informed that the pump will have to be sent to the agent to check and repair if possible. The pump was immediately booked in on 13 Feb 2025 and according to the staff at Chamberlains they notified the agent immediately. I was told that I should hear back within 7 days. On 25 Feb 2025 I contacted Chamberlains to inquire about the pump. The helpful employee immediately contacted the agent involved to inquire about the pump but was told by the agent rep that he had not collected the pump from Chamberlains as yet, he will do so in a day or two. I mean how pathetic from KLB or RedRhino, really. In the meantime I am battling with the pond water due to no circulation and airating and have lost a few fish already, but I guess the KLB rep has better things to do.
0
Replies (0)JJ
Johan J
1 reviews | Active since Jan 2020
23 Dec 2024, 18:19
Poor After-Sales Support and Lack of Accountability
I purchased a Red Rhino booster pump with a controller. Initially, everything worked fine, but after two weeks, the pump stopped activating when the water was off. I returned to the hardware store, and they connected me with the supplier for Red Rhino pumps. The supplier insisted that installing a non-return valve (NRV) on the pump’s suction would resolve the issue. Despite my doubts, I followed their advice, purchased and installed the NRV, but the problem persisted. Frustrated, I returned to the store and spoke to the supplier again. They suggested I buy another controller and promised to refund me if the original one was faulty. I reluctantly agreed and installed the new controller, which has worked perfectly since. However, nearly a month later, they contacted me to say that my original controller was not faulty, and I could come to collect it. This is extremely disappointing. After spending additional money on an unnecessary NRV and a replacement controller, I’m left to believe they are avoiding accountability. Their claim that the old controller is “100% functional” is unconvincing, given the clear issues it caused. Red Rhino’s after-sales support is pathetic, and their lack of responsibility is unacceptable. Customers deserve better service and honest resolutions. I would not recommend their products based on this experience.
Helpful (0)
|Replies (0)JJ
Johan J
1 reviews | Active since Jan 2020
23 Dec 2024, 18:19
Poor After-Sales Support and Lack of Accountability
I purchased a Red Rhino booster pump with a controller. Initially, everything worked fine, but after two weeks, the pump stopped activating when the water was off. I returned to the hardware store, and they connected me with the supplier for Red Rhino pumps. The supplier insisted that installing a non-return valve (NRV) on the pump’s suction would resolve the issue. Despite my doubts, I followed their advice, purchased and installed the NRV, but the problem persisted. Frustrated, I returned to the store and spoke to the supplier again. They suggested I buy another controller and promised to refund me if the original one was faulty. I reluctantly agreed and installed the new controller, which has worked perfectly since. However, nearly a month later, they contacted me to say that my original controller was not faulty, and I could come to collect it. This is extremely disappointing. After spending additional money on an unnecessary NRV and a replacement controller, I’m left to believe they are avoiding accountability. Their claim that the old controller is “100% functional” is unconvincing, given the clear issues it caused. Red Rhino’s after-sales support is pathetic, and their lack of responsibility is unacceptable. Customers deserve better service and honest resolutions. I would not recommend their products based on this experience.
0
Replies (0)KH
Krinesh H
1 reviews | Active since Jan 2020
28 Sept 2023, 10:08
Zero accountability
I've had a Red Rhino water pump that had to go to them twice under warranty. 1st the 750w pump kept tripping my 5KVA inverter. 2nd time the pump malfunctioned completely. Switched on and refused to switch back off and fault light on at the controller. The internals also rusted through. Both times they sent it back with a test report stating there's nothing wrong with it. I doubt they even actually tested it as the internals of the pump had rusted. You don't have to be a technician to notice that. Do yourself a favour and not purchase anything from them. Their warranty isn't worth the print on the box!
Helpful (0)
|Replies (0)KH
Krinesh H
1 reviews | Active since Jan 2020
28 Sept 2023, 10:08
Zero accountability
I've had a Red Rhino water pump that had to go to them twice under warranty. 1st the 750w pump kept tripping my 5KVA inverter. 2nd time the pump malfunctioned completely. Switched on and refused to switch back off and fault light on at the controller. The internals also rusted through. Both times they sent it back with a test report stating there's nothing wrong with it. I doubt they even actually tested it as the internals of the pump had rusted. You don't have to be a technician to notice that. Do yourself a favour and not purchase anything from them. Their warranty isn't worth the print on the box!
0
Replies (0)EP