CO
City of Matlosana Local Municipality
Unclaimed Business
CO
City of Matlosana Local Municipality
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Frequently Asked Questions About City of Matlosana Local Municipality
City of Matlosana Local Municipality has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked City of Matlosana Local Municipality across 5 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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xc M
1 reviews | Active since Jan 2020
7 May 2025, 12:39
BAD SERVIRCE
On Monday 2025\05\01 reported a pipe burst at Fire Department as it was a public holiday and Water Department was contacted in and informed of the incident and they said they`ll come to my house. Indeed they came but to my surprised they said it`s not their line as it is Sewage Department`s line and they said i should go back and report and i went back to Fire to explain to them and Sewage said they`ll come out and never did. I went to the Municipality`s offices, office 214 where i ****k to Mr Tshepo Modipa. I explained to him that i`ve been struggling to get assisted with the pipe which has burst inside my yard and water department were at yard yesterday and they say the line belongs to the Sewage. To cut the story short he took me to the Sewage office were he explained my problem to a lady how was sitting there and thelady told me that they`ll come to my house after she made a call. I went back to my house and waited and they never showed up. I struggled the whole week and weekend to get assisted with a pipe which had nothing to do with my meter. Yesterday 2025\05\05 i ****k to Mr Tshepo telephonically and told him my frustrations that i was still waiting to be assisted. He told me that there are people from his office who are busy fixing a pipe which has burst and after they`ve done he`ll send them to me as they were buusy fixing around were i stay. i asked him to send them around 17h00 as there`s no one at home and i`m at work, we agreed and to my surprise i rushed home for nothing as i waited again as i always do. Today when i left my house the water was still running. You can iimage how many liters of water has the Municipality lost because of their nigligence and their failure to do their work. I`m disappointed to be tread in thhis fashion by the Municipality, the municipality that i`m paying for my rates every month but i can`t get the assistance i deserve. I was thinking that i was doing the right thing by reporting the incident by our municipality careless about that and it doesn`t affect them and that`s my problem not they us. WHERE DO I GO TO GET ASSISTANCE IF I CAN`T BE ASSISTED WERE I`M SUPPOSED TO???? THAT`S OUR MUNICIPALITY WHO CARELESS LESS ABOUT SAVING WATER......
Helpful (0)
|Replies (0)xM
xc M
1 reviews | Active since Jan 2020
7 May 2025, 12:39
BAD SERVIRCE
On Monday 2025\05\01 reported a pipe burst at Fire Department as it was a public holiday and Water Department was contacted in and informed of the incident and they said they`ll come to my house. Indeed they came but to my surprised they said it`s not their line as it is Sewage Department`s line and they said i should go back and report and i went back to Fire to explain to them and Sewage said they`ll come out and never did. I went to the Municipality`s offices, office 214 where i ****k to Mr Tshepo Modipa. I explained to him that i`ve been struggling to get assisted with the pipe which has burst inside my yard and water department were at yard yesterday and they say the line belongs to the Sewage. To cut the story short he took me to the Sewage office were he explained my problem to a lady how was sitting there and thelady told me that they`ll come to my house after she made a call. I went back to my house and waited and they never showed up. I struggled the whole week and weekend to get assisted with a pipe which had nothing to do with my meter. Yesterday 2025\05\05 i ****k to Mr Tshepo telephonically and told him my frustrations that i was still waiting to be assisted. He told me that there are people from his office who are busy fixing a pipe which has burst and after they`ve done he`ll send them to me as they were buusy fixing around were i stay. i asked him to send them around 17h00 as there`s no one at home and i`m at work, we agreed and to my surprise i rushed home for nothing as i waited again as i always do. Today when i left my house the water was still running. You can iimage how many liters of water has the Municipality lost because of their nigligence and their failure to do their work. I`m disappointed to be tread in thhis fashion by the Municipality, the municipality that i`m paying for my rates every month but i can`t get the assistance i deserve. I was thinking that i was doing the right thing by reporting the incident by our municipality careless about that and it doesn`t affect them and that`s my problem not they us. WHERE DO I GO TO GET ASSISTANCE IF I CAN`T BE ASSISTED WERE I`M SUPPOSED TO???? THAT`S OUR MUNICIPALITY WHO CARELESS LESS ABOUT SAVING WATER......
0
Replies (0)BJ
Barry J
1 reviews | Active since Jan 2020
5 Mar 2024, 12:21
Poor service delivery by City of Matlosana Municipality
The department that is responsible for refuse removal is hopeless, not one month goes by where our refuse is collected every week without fail, every month we are billed R399.18 for the refuse removal but our refuse is not collected weekly, always excuses that the truck has a puncture or some other defect is reported, it has become a health hazard as these bins have discarded food in them that goes bad in the sun, another hazard are the vagrants that scratch in the bins, they leave these open and the wind blows the ******* all over the area, if your bin stands outside too long it is ******
Helpful (0)
|Replies (0)BJ
Barry J
1 reviews | Active since Jan 2020
5 Mar 2024, 12:21
Poor service delivery by City of Matlosana Municipality
The department that is responsible for refuse removal is hopeless, not one month goes by where our refuse is collected every week without fail, every month we are billed R399.18 for the refuse removal but our refuse is not collected weekly, always excuses that the truck has a puncture or some other defect is reported, it has become a health hazard as these bins have discarded food in them that goes bad in the sun, another hazard are the vagrants that scratch in the bins, they leave these open and the wind blows the ******* all over the area, if your bin stands outside too long it is ******
0
Replies (0)WD
Willem D
1 reviews | Active since Jan 2020
18 Aug 2023, 06:35
City Of Matlosana Local Municipality
<div>2 october 2021 i moved into the house that i bought from my sister. i took a photo of the electricity reading the day i moved in. went to municipality to switch account to my name. well done got the paper that electricity is on my name. ask the person if there is anything else i must do and the reply was no, we will send someone to verify the reading. till today 17 august 2023 no one was there to verify any readings. so, from there i sit with the problem that my account is not solved at all. in the beginning thy put my readings on the previous account holders account and nothing on my account and it go on and on till now. i can show how many mails that i have send to people at municipality of the problem that i have and no replies from anyone i went to them with copies of all my readings and i even put a copy of each reading from the start with each account and calculate the units that have been used. the person at help desk told me no he only wants the first reading and one of the days that ive been there. he informed me that i sent a reading last on february 2023. i told him that cannot be correct, and he show me on the system. so, i show him on my delivered items on my mail that i received a message from the contractors that do the readings that i did sent it. after I've been there suddenly the next account have a reading on it, so i wonder to myself, where would they get the reading now from suddenly. and i did check the reading and see that there was happily a reading that i took like it was on the account. Now suddenly the last account that i received again do not have any readings on. so how possible can that be. i wonder how this municipality pass their audits. it is impossible to pass audits with so many people complaining about the same situation that i got with them. i was on one stage paid in advance over 18000,00 rand. so still, they could not solve my account. i stop to pay because where is my money going to then. they even still owe the previous account holder over 7000 units of electricity because when i moved in the house and took the reading i checked it on the previous owners account and calculate it and find the difference of that number of units. i did tell the person at help desk first to solve the previous owners account and then maybe they will find the solution to solve my account. so now on the end of the day when they maybe over another 200 years or more solve my account i will be far arrear with my payments and then they will switch of my electricity because they could not do their work. so let me see if i get any help after this complaint witch i really doubt will be the case. also, i report streetlights that is never working at the municipality, nothing happens. on 10 august 2023 i went again to the municipality to the sewer department and report drains that is blocked, the lady registers it on the system and told me they will come the same day or the next day. nothing happens, no one come. on 16 august 2023 i phone their office and for a wonder they answer the phone because you can phone some days for the whole day and you not getting answer by phone and i told her that no one came out for the drains. by sounding very surprised and ask me am i sure is there someone at home the whole day. by replying yes, she told me that she would follow up with them. also till now no one came out. same with the streetlights. so, we pay for services that is increased but still no service is delivered to us. i really want to see if i will get any feedback. if i do i believe we will have a great raining season. thank you. have a great day. blessings Incident date: 17 August 2023</div>
Helpful (0)
|Replies (0)WD
Willem D
1 reviews | Active since Jan 2020
18 Aug 2023, 06:35
City Of Matlosana Local Municipality
<div>2 october 2021 i moved into the house that i bought from my sister. i took a photo of the electricity reading the day i moved in. went to municipality to switch account to my name. well done got the paper that electricity is on my name. ask the person if there is anything else i must do and the reply was no, we will send someone to verify the reading. till today 17 august 2023 no one was there to verify any readings. so, from there i sit with the problem that my account is not solved at all. in the beginning thy put my readings on the previous account holders account and nothing on my account and it go on and on till now. i can show how many mails that i have send to people at municipality of the problem that i have and no replies from anyone i went to them with copies of all my readings and i even put a copy of each reading from the start with each account and calculate the units that have been used. the person at help desk told me no he only wants the first reading and one of the days that ive been there. he informed me that i sent a reading last on february 2023. i told him that cannot be correct, and he show me on the system. so, i show him on my delivered items on my mail that i received a message from the contractors that do the readings that i did sent it. after I've been there suddenly the next account have a reading on it, so i wonder to myself, where would they get the reading now from suddenly. and i did check the reading and see that there was happily a reading that i took like it was on the account. Now suddenly the last account that i received again do not have any readings on. so how possible can that be. i wonder how this municipality pass their audits. it is impossible to pass audits with so many people complaining about the same situation that i got with them. i was on one stage paid in advance over 18000,00 rand. so still, they could not solve my account. i stop to pay because where is my money going to then. they even still owe the previous account holder over 7000 units of electricity because when i moved in the house and took the reading i checked it on the previous owners account and calculate it and find the difference of that number of units. i did tell the person at help desk first to solve the previous owners account and then maybe they will find the solution to solve my account. so now on the end of the day when they maybe over another 200 years or more solve my account i will be far arrear with my payments and then they will switch of my electricity because they could not do their work. so let me see if i get any help after this complaint witch i really doubt will be the case. also, i report streetlights that is never working at the municipality, nothing happens. on 10 august 2023 i went again to the municipality to the sewer department and report drains that is blocked, the lady registers it on the system and told me they will come the same day or the next day. nothing happens, no one come. on 16 august 2023 i phone their office and for a wonder they answer the phone because you can phone some days for the whole day and you not getting answer by phone and i told her that no one came out for the drains. by sounding very surprised and ask me am i sure is there someone at home the whole day. by replying yes, she told me that she would follow up with them. also till now no one came out. same with the streetlights. so, we pay for services that is increased but still no service is delivered to us. i really want to see if i will get any feedback. if i do i believe we will have a great raining season. thank you. have a great day. blessings Incident date: 17 August 2023</div>
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