KE
Kloofzicht Estate
Unclaimed Business
KE
Kloofzicht Estate
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJO
John O
1 reviews | Active since Jan 2020
12 Dec 2016, 09:33
5 months later and no resolution or response from Guvon Hotels about poor service at Kloofzicht
<p>Kloofzicht Lodge does not deserve 5 star rating after my stay on 24-June-2016...</p> <p> </p> <p>1# Upon arrival no assistance offered to have my luggage taken to room. Room 41 was allocated and keys handed over.</p> <p><br />2# Upon checking in the room was extremely cold with a faulty air-conditioner and had not towels, gowns or blankets. Reception were reluctant to offer assistance to heat up the room by turning on the fire place. Reception did though arrange towels and gowns but not blankets or to resolve the air-con. The matter was escalated to management.</p> <p><br />3# After close to two hours of struggle the manager arranged an alternative room (#46) and again no assistance offered to take luggage to new room. The weather outside must have been below 5 degrees celsius. The manager admitted that the room had not been adequately prepared and should not have been made available for booking to guests.</p> <p><br />4# Upon visiting the reception the next morning, guests from rooms 3 other rooms (19, 20 & 21) had advised of issues with faulty air-conditioning. Management at the hotel reception then admitted to a known issue which has resulted in general faults with air-conditioning across hotel rooms.</p> <p> </p> <p>5# After two weeks no feedback received about what went wrong to ruin the stay for a number of hotel guests who stayed there 24-June-2016.</p>
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John O
1 reviews | Active since Jan 2020
12 Dec 2016, 09:33
5 months later and no resolution or response from Guvon Hotels about poor service at Kloofzicht
<p>Kloofzicht Lodge does not deserve 5 star rating after my stay on 24-June-2016...</p> <p> </p> <p>1# Upon arrival no assistance offered to have my luggage taken to room. Room 41 was allocated and keys handed over.</p> <p><br />2# Upon checking in the room was extremely cold with a faulty air-conditioner and had not towels, gowns or blankets. Reception were reluctant to offer assistance to heat up the room by turning on the fire place. Reception did though arrange towels and gowns but not blankets or to resolve the air-con. The matter was escalated to management.</p> <p><br />3# After close to two hours of struggle the manager arranged an alternative room (#46) and again no assistance offered to take luggage to new room. The weather outside must have been below 5 degrees celsius. The manager admitted that the room had not been adequately prepared and should not have been made available for booking to guests.</p> <p><br />4# Upon visiting the reception the next morning, guests from rooms 3 other rooms (19, 20 & 21) had advised of issues with faulty air-conditioning. Management at the hotel reception then admitted to a known issue which has resulted in general faults with air-conditioning across hotel rooms.</p> <p> </p> <p>5# After two weeks no feedback received about what went wrong to ruin the stay for a number of hotel guests who stayed there 24-June-2016.</p>
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petri P
1 reviews | Active since Jan 2020
17 Nov 2015, 15:47
Struggling to get money back
I booked the overnight spa package, but by the time I checked into my room, the wedding that was being hosted (which I was not informed of) was in full swing. The music was so loud that I could hear it over my TV and aircon and I decided to check out as I was not going to spend an evening in a five-star lodge listening to noise!! The staff assured me that I would be contacted the following Monday regarding my refund. I have contacted them on several occasions, but have only heard empty promises. As I was not informed that they would be hosting a wedding and could not offer me the peace and quiet they promise, they should refund me for the accommodation I did not make use of!! I also did not have any dinner or breakfast.
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petri P
1 reviews | Active since Jan 2020
17 Nov 2015, 15:47
Struggling to get money back
I booked the overnight spa package, but by the time I checked into my room, the wedding that was being hosted (which I was not informed of) was in full swing. The music was so loud that I could hear it over my TV and aircon and I decided to check out as I was not going to spend an evening in a five-star lodge listening to noise!! The staff assured me that I would be contacted the following Monday regarding my refund. I have contacted them on several occasions, but have only heard empty promises. As I was not informed that they would be hosting a wedding and could not offer me the peace and quiet they promise, they should refund me for the accommodation I did not make use of!! I also did not have any dinner or breakfast.
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Replies (0)LM
Lwando M
1 reviews | Active since Jan 2020
1 Mar 2015, 16:46
2x Dessert with ants
I was at the Kloofzicht Spa with my wife On 01/03/15. The package came with lunch and dessert. My wife's dessert was the Chef's special. It contained wafer, ice cream, strawberries and sauce. After 3-4 spoons my wife saw a swarm of ants inbetween the crushed water. We called the waiter and complained. At that time the chef came out and just went past, giving us a look. The waitor came back with another dish of same dessert, saying that the chef apologizes. Upon examination we discovered that the new dish also had ants. The chef never came out to apologize or find out how he can appease us for this problem. Instead we were told by the lady at the front desk that the head chef examined the dessert and found that there were no ants but pieces of berry. We did'nt see any need to argue the point out. At the end we were refunded R13,00 for the dessert. But that's not the point. The point is my wife injested infested dessert and no senior person came to investigate and apologize to us as customers. Is this how they treat all their customers (skip apology and refund small change)? Need I play the race card here or is there another explanation for the chef's arrogance? Disgruntled!
Helpful (0)
|Replies (0)LM
Lwando M
1 reviews | Active since Jan 2020
1 Mar 2015, 16:46
2x Dessert with ants
I was at the Kloofzicht Spa with my wife On 01/03/15. The package came with lunch and dessert. My wife's dessert was the Chef's special. It contained wafer, ice cream, strawberries and sauce. After 3-4 spoons my wife saw a swarm of ants inbetween the crushed water. We called the waiter and complained. At that time the chef came out and just went past, giving us a look. The waitor came back with another dish of same dessert, saying that the chef apologizes. Upon examination we discovered that the new dish also had ants. The chef never came out to apologize or find out how he can appease us for this problem. Instead we were told by the lady at the front desk that the head chef examined the dessert and found that there were no ants but pieces of berry. We did'nt see any need to argue the point out. At the end we were refunded R13,00 for the dessert. But that's not the point. The point is my wife injested infested dessert and no senior person came to investigate and apologize to us as customers. Is this how they treat all their customers (skip apology and refund small change)? Need I play the race card here or is there another explanation for the chef's arrogance? Disgruntled!
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Replies (0)