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Koolkickz.za
Claimed Business
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AI Review Summary
Based on recent customer reviews, Koolkickz.za delivers a polarised customer experience. Satisfied customers consistently praise fast delivery, affordable pricing and quality sneakers, with some receiving orders within days or even same-day. However, negative experiences reveal serious concerns around product quality issues, failure to process refunds and undelivered orders. Most troubling is the reported hostility from ownership when customers raise complaints, including being ignored on WhatsApp and receiving rude or insulting responses rather than professional resolutions.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Review Distribution
3.2|11 Reviews
Jun '25 - May '26
5(40%)
4(0%)
3(0%)
2(0%)
1(60%)
5(40%)
4(0%)
3(0%)
2(0%)
1(60%)
Frequently Asked Questions About Koolkickz.za
Based on recent customer reviews, Koolkickz.za delivers a polarised customer experience. Satisfied customers consistently praise fast delivery, affordable pricing and quality sneakers, with some receiving orders within days or even same-day. However, negative experiences reveal serious concerns around product quality issues, failure to process refunds and undelivered orders. Most troubling is the reported hostility from ownership when customers raise complaints, including being ignored on WhatsApp and receiving rude or insulting responses rather than professional resolutions.
Koolkickz.za has a TrustIndex of 0 out of 10 on Hellopeter, based on 11 reviews in the last 12 months. Hellopeter has tracked Koolkickz.za across 55 total reviews. How is the TrustIndex calculated? →
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Luthando J
1 reviews | Active since Jan 2020
16 Sept 2025, 22:32
Quality(****)
The first time I bought from them everything went well and the shoes were great. The second time I bought from them they sold me **** shoes that had a lot of complications after only being worn once.I tried reaching out to them and they kept saying they are trying to contact their supplier so they can maybe do a exchange.I was patient with them and then they started ignoring and blue ticking me on WhatsApp whenever I asked for an update on what is happening. I am beyond upset with their business.i paid R1400 for shoes that can never be worn again.
Helpful (0)
|Replies (0)LJ
Luthando J
1 reviews | Active since Jan 2020
16 Sept 2025, 22:32
Quality(****)
The first time I bought from them everything went well and the shoes were great. The second time I bought from them they sold me **** shoes that had a lot of complications after only being worn once.I tried reaching out to them and they kept saying they are trying to contact their supplier so they can maybe do a exchange.I was patient with them and then they started ignoring and blue ticking me on WhatsApp whenever I asked for an update on what is happening. I am beyond upset with their business.i paid R1400 for shoes that can never be worn again.
0
Replies (0)CS
Chantelle Silva-Williams
1 reviews | Active since Jan 2020
23 Aug 2025, 09:57
Shocking quality and customer service koolkicksza
Shocking service and customer care on 6 month old AF1. Earlier this month I politely sent a WhatsApp to this company to ask for assistance on a pair of AF1. The shoes are unraveling and in an attempt to get assistance, I have been sent the rudest messages of which I have proof. I’ve been accused of hiking, swimming and playing soccer in the sneakers. While I do know there is general wear and tear, but this is beyond poor quality. The owners of this business have no way of professionally dealing with customers or offering an amicable resolution. They’ve directly called me a “****py” customer. I’ve never been more appalled by such poor service. I’ve lodged a complaint with consumer SA too.
Helpful (0)
|Replies (0)CS
Chantelle Silva-Williams
1 reviews | Active since Jan 2020
23 Aug 2025, 09:57
Shocking quality and customer service koolkicksza
Shocking service and customer care on 6 month old AF1. Earlier this month I politely sent a WhatsApp to this company to ask for assistance on a pair of AF1. The shoes are unraveling and in an attempt to get assistance, I have been sent the rudest messages of which I have proof. I’ve been accused of hiking, swimming and playing soccer in the sneakers. While I do know there is general wear and tear, but this is beyond poor quality. The owners of this business have no way of professionally dealing with customers or offering an amicable resolution. They’ve directly called me a “****py” customer. I’ve never been more appalled by such poor service. I’ve lodged a complaint with consumer SA too.
0
Replies (0)SN
Samukelisiwe N
1 reviews | Active since Jan 2020
26 May 2025, 06:29
Extremely disappointed, awaiting delivery for over 5 months
We bought two sneackers in December we returned one pair as we were not happy with it. We have been asking for our refund and nothing have came through. We even offered them to give us another pair instead of our refund, they have been promising to send it but even now they have not.
Helpful (0)
|Replies (0)SN
Samukelisiwe N
1 reviews | Active since Jan 2020
26 May 2025, 06:29
Extremely disappointed, awaiting delivery for over 5 months
We bought two sneackers in December we returned one pair as we were not happy with it. We have been asking for our refund and nothing have came through. We even offered them to give us another pair instead of our refund, they have been promising to send it but even now they have not.
0
Replies (0)LJ
Luthando J
1 reviews | Active since Jan 2020
24 May 2025, 13:46
Shoes and Socks
Quick delivery and quality products.I am happy with their service.At first I was scared that maybe it was a **** but then they delivered within 3 days.Their communication is not the best but they do delivery what you want.
Helpful (0)
|Replies (0)LJ
Luthando J
1 reviews | Active since Jan 2020
24 May 2025, 13:46
Shoes and Socks
Quick delivery and quality products.I am happy with their service.At first I was scared that maybe it was a **** but then they delivered within 3 days.Their communication is not the best but they do delivery what you want.
0
Replies (0)JC