Happy Loyal Customer

I rarely give compliments to establishments, especially after I am left with negative emotions from customer service issues. However, I am also one to forgive, forget and give credit where it is due.

I had a a take away order mixed up, was quite upset when I got home and immediately sent Kota Joe an email to detail my order of which at first I thought I had been ****med. Within 24 hours the team reached out, a proper investigation was conducted and remediation was actioned and was given a redund voucher, it was all done in a timeous, professional and courteous manner. Thank you to Lindsey Lottering and the team for going above and beyond their due diligence, irrespective of the magnitude of the order complaint.

Thank you once more for still preserving the true meaning of customer service.

Regards,

Your loyal customer