RMI VEHICLE COMPLAINT!

<p>To Whom It May Concern</p> <p>I have a Opel Utility 1.4 which I use for the company Teraoka Scales which I work for. I do lots of deliveries on a daily basis and is essential for me to have my vehicle in working order. 28th October 2015    I took to my vehicle to Kraaifontein Auto Centre for a service and a faulty clutch assuming they are a RMI accredited dealership. They even had a RMI Code of Conduct certificate on the wall. They replaced my clutch and the concentric slave cylinder. Even after the clutch replacement my bakkie struggled to go into gear. I took it back and they only bled the clutch but the problem was the same. They told me it will get better over time.<br />  The morning of Thursday 15th September 2016 my bakkie couldn't go into gear. I called a machanic to come and inspect my bakkie. He didn't do any work on the vehicle itself but confirmed that the problem is the consentric slave cylinder. I call Kraaifontein  <br />Auto Centre and they said only the rep for the clutch can authorize a claim on the faulty clutch. They gave me Vaughan's no but he told  me he is not prepared to come out to inspect my claim. So Kraaifontein Auto Centre arranged for Vaughan to come and inspect the clutch on Monday 19th September 2016. So I called Outsurance on Monday 19th to arrange for a towing company to take my vehicle there. I get to Kraaifontein Auto Centre but they told me they can't get hold of the rep. Then they said his voice mail says he is in Namibia.  <br />Now I must wait for the rep to come back and my vehicle is standing. On the third day not having a working  vehicle I loose part of my car allowance everday. I CAN NOT wait any longer for Kraaifontein Auto Centre delaying me like this.</p> <p>The worst is that Kraaifontein Auto Centre isn't  even a RMI accredited dealership. This is falsifying information. Legal steps should be taking against them.</p> <p>Please can you let Kraaifontein Auto Centre honor their service to me as a client.</p> <p>Regards <br />Fred ********** </p>