Bribery in Government Department (License Department)

I booked for my brother last month at Krugersdorp for PDP License because in Langlaagte and around Soweto there were open slots for bookings. He went to Krugersdorp where his booking was and paid everything for it. They didn't help him because the papers was the one from langlaagte just because he was not booked they refused to help him and they said to him he must pay R100 if he want to be help. How must he supposed to pay while he want this PDP to look for the driving job for it.? To help community is their job but they want BRIBE. Same thing in Krugersdorp they said to him they will call him, they never called and go back there again yesterday same story, they will help you only if you pay them R100, you are unemployed looking for a job they want money from you. What kind of South Africa we have? Unhappy South African citizen Nancy Radebe