Kyocera Document Solutions South Africa
Claimed Business
Kyocera Document Solutions South Africa
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#10
in Business & Legal Services
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAH
Angelique H
1 reviews | Active since Jan 2020
10 Mar 2023, 13:57
Unauthorised debit orders // Refuse service but still charged
We had a signed agreement with Kyocera PE, trading as Omni Tecnologies. The master agreement was signed on the 16-01-2017. We SPECIFICALLY did not sign the account to be debited, as we will pay monthly. No one authorised the debit order. We dealt with Delmarie Tinhof and Nicolas Castelyn. In 2022, we requested a service on one of the machine we are hiring, which we were told no, itwill not be services as our account is on hold due to payment. This was a result of they breached the contract in place and went ahead for months, if not years, to debit our account. Needlless to say, this was never authorised, not even on the contract. Irrespective they still went ahead and debit, which we eventually cancelled with our bank. Back to the service part, we did inform them that they have been charging us for a service fee, without any service. We then cancelled the contract, which again they said we cannot cancel and have to pay first, irrespective whether they still charging us for a service fee not getting it anyway. I need to point out, a service and account is 2 seperate matters, you cannot just refuse to give a service because of an account, hence remain to charge for it. With all this debit orders there is banking fees involved. So i need your accounts to re-look at the account, rectify, refund ALL the debit order amounts, and service fees which is again, unauthorised, and then we can see iftheres anything due to you by us. Clinilab
Helpful (0)
|Replies (0)AH
Angelique H
1 reviews | Active since Jan 2020
10 Mar 2023, 13:57
Unauthorised debit orders // Refuse service but still charged
We had a signed agreement with Kyocera PE, trading as Omni Tecnologies. The master agreement was signed on the 16-01-2017. We SPECIFICALLY did not sign the account to be debited, as we will pay monthly. No one authorised the debit order. We dealt with Delmarie Tinhof and Nicolas Castelyn. In 2022, we requested a service on one of the machine we are hiring, which we were told no, itwill not be services as our account is on hold due to payment. This was a result of they breached the contract in place and went ahead for months, if not years, to debit our account. Needlless to say, this was never authorised, not even on the contract. Irrespective they still went ahead and debit, which we eventually cancelled with our bank. Back to the service part, we did inform them that they have been charging us for a service fee, without any service. We then cancelled the contract, which again they said we cannot cancel and have to pay first, irrespective whether they still charging us for a service fee not getting it anyway. I need to point out, a service and account is 2 seperate matters, you cannot just refuse to give a service because of an account, hence remain to charge for it. With all this debit orders there is banking fees involved. So i need your accounts to re-look at the account, rectify, refund ALL the debit order amounts, and service fees which is again, unauthorised, and then we can see iftheres anything due to you by us. Clinilab
0
Replies (0)CF
Carlos F
1 reviews | Active since Jan 2020
31 Jan 2020, 07:13
Simply The Best
Our business has been dealing with Kyocera for longer than I can remember and in all honesty I can't think of a single complaint in that time. We've had multiple rival companies approach us but we turned them down as our relationship with Kyocera is second to none. They will send technicians to your office if the need arises and they'll do it in quick fashion too. For printing solutions, I can't possibly recommend anyone other than Kyocera.
Helpful (0)
|Replies (0)CF
Carlos F
1 reviews | Active since Jan 2020
31 Jan 2020, 07:13
Simply The Best
Our business has been dealing with Kyocera for longer than I can remember and in all honesty I can't think of a single complaint in that time. We've had multiple rival companies approach us but we turned them down as our relationship with Kyocera is second to none. They will send technicians to your office if the need arises and they'll do it in quick fashion too. For printing solutions, I can't possibly recommend anyone other than Kyocera.
0
Replies (0)AA
Andre A
1 reviews | Active since Jan 2020
21 Aug 2019, 12:55
SHOCKING SERVICE - Kyocera / Leaf Technology / Sunlyn
After months of poor/terrible service from Jan 2019 to date to get our contract printer re-paired. We still do not have a fully functional printer. Customer and follow up services non existent. The issue has been logged with Copy Link t/a Leaf Technology as well as Sunlyn. We are met with excuses or non reply to follow up emails. We do not recommend any of the above mentioned service providers to any Company.
Helpful (0)
|Replies (0)AA
Andre A
1 reviews | Active since Jan 2020
21 Aug 2019, 12:55
SHOCKING SERVICE - Kyocera / Leaf Technology / Sunlyn
After months of poor/terrible service from Jan 2019 to date to get our contract printer re-paired. We still do not have a fully functional printer. Customer and follow up services non existent. The issue has been logged with Copy Link t/a Leaf Technology as well as Sunlyn. We are met with excuses or non reply to follow up emails. We do not recommend any of the above mentioned service providers to any Company.
0
Replies (0)MP
Marina P
1 reviews | Active since Jan 2020
16 Oct 2018, 07:48
No service from service@kmds.co.za
Good day, We are a client of Kyocera, and been trying to place an order for two weeks, secondly we are also trying to pay our bill for a service which took place - but ********** has not given us any response to either mails. Despite calling to the service department twice and asking whether they received our e-mails - the reply was yes, they will attend to it. But we are still waiting. I had to raise my voice at some poor man in their department earlier because the Service Manager is off ill today when asking for management, so instead I get put through to a technical department. How lovely.
Helpful (0)
|Replies (0)MP
Marina P
1 reviews | Active since Jan 2020
16 Oct 2018, 07:48
No service from service@kmds.co.za
Good day, We are a client of Kyocera, and been trying to place an order for two weeks, secondly we are also trying to pay our bill for a service which took place - but ********** has not given us any response to either mails. Despite calling to the service department twice and asking whether they received our e-mails - the reply was yes, they will attend to it. But we are still waiting. I had to raise my voice at some poor man in their department earlier because the Service Manager is off ill today when asking for management, so instead I get put through to a technical department. How lovely.
0
Replies (0)SvdM
Susan van der Merwe
1 reviews | Active since Jan 2020
4 Sept 2018, 07:58
Best customer service ever at Kyocera Port Elizabeth!!!!!!!
A Special thanks to Maysa Kahn at Kyocera Port Elizabeth. You provided excellent service and it is much appreciated!!!!
Helpful (0)
|Replies (0)SvdM
Susan van der Merwe
1 reviews | Active since Jan 2020
4 Sept 2018, 07:58
Best customer service ever at Kyocera Port Elizabeth!!!!!!!
A Special thanks to Maysa Kahn at Kyocera Port Elizabeth. You provided excellent service and it is much appreciated!!!!
0
Replies (0)KF
Karen F
1 reviews | Active since Jan 2020
1 Dec 2017, 05:59
Poor driving in a CBS branded vehicle
This morning on Century Boulevard, Century City (approx. at 06:40), your driver in a branded CBS vehicle nearly caused an accident by not giving right of way on a roundabout. Please ensure that your drivers are aware of the traffic rules and abide by them, especially when driving a company branded vehicle.
Helpful (0)
|Replies (0)KF
Karen F
1 reviews | Active since Jan 2020
1 Dec 2017, 05:59
Poor driving in a CBS branded vehicle
This morning on Century Boulevard, Century City (approx. at 06:40), your driver in a branded CBS vehicle nearly caused an accident by not giving right of way on a roundabout. Please ensure that your drivers are aware of the traffic rules and abide by them, especially when driving a company branded vehicle.
0
Replies (0)KJ
Kevin J
1 reviews | Active since Jan 2020
19 Oct 2017, 08:13
Defective - Kyocera TASKalfa 4052ci - Poor service
We purchased a new Kyocera TASKalfa 4052ci in June of this year for R130 000. The printer is supposed to handle about 30 000 colour copies per month. Currently we print in the region of 8000 copies a month. We unfortunately have had nothing but problems with the printer since date of installation. We utilise the printer for marketing and advertising initiatives – accordingly the print quality and reliability is of utmost importance. Unfortunately the print quality is substandard – colour printing appears pixelated with faded colour and yellow streaks in parts. The printer is only 5 months old and already we have had to have parts replaced. We have had to call in Kyocera technicians to sort issues on average three times a month and despite numerous call outs the printer remains problematic (called in again to resolve defective scanner issue last week). As it stands right now we are forced to use our old Konica Minolta Bizhub C224e (almost 10 years old) for brochures due to poor Kyocera print quality. We have pleaded with Kyocera management to come through to our office to assess however to date we have not had a response to our request. Kyocera management refuse to take ownership of the problem and prefer to address issues via their technicians. Unfortunate we are forced to take to social media as Kyocera management just don’t care.
Helpful (0)
|Replies (0)KJ
Kevin J
1 reviews | Active since Jan 2020
19 Oct 2017, 08:13
Defective - Kyocera TASKalfa 4052ci - Poor service
We purchased a new Kyocera TASKalfa 4052ci in June of this year for R130 000. The printer is supposed to handle about 30 000 colour copies per month. Currently we print in the region of 8000 copies a month. We unfortunately have had nothing but problems with the printer since date of installation. We utilise the printer for marketing and advertising initiatives – accordingly the print quality and reliability is of utmost importance. Unfortunately the print quality is substandard – colour printing appears pixelated with faded colour and yellow streaks in parts. The printer is only 5 months old and already we have had to have parts replaced. We have had to call in Kyocera technicians to sort issues on average three times a month and despite numerous call outs the printer remains problematic (called in again to resolve defective scanner issue last week). As it stands right now we are forced to use our old Konica Minolta Bizhub C224e (almost 10 years old) for brochures due to poor Kyocera print quality. We have pleaded with Kyocera management to come through to our office to assess however to date we have not had a response to our request. Kyocera management refuse to take ownership of the problem and prefer to address issues via their technicians. Unfortunate we are forced to take to social media as Kyocera management just don’t care.
0
Replies (0)