Dont deliver product and not willing to refund

Paid Christien Vorster for pair of shoes and every week it is a different excuse amd not willing to refund me. She blocked me on facebook when asking questions about my order. She told me people on hellopeter is trying to frame her and do damage to her bussines, but from complains below she is *****ing peoples money. 10 days once ordered, almost 2 months later and no product.