LS
Lacoste SA
Unclaimed Business
LS
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Review Distribution
1|10 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Lacoste SA
Lacoste SA has a TrustIndex of 0 out of 10 on Hellopeter, based on 10 reviews in the last 12 months. Hellopeter has tracked Lacoste SA across 27 total reviews. How is the TrustIndex calculated? →
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAM
Aphiwe M
1 reviews | Active since Jan 2020
17 Dec 2025, 17:16
Bad service
I had a terrible experience @Lacoste Canal walk, the customer service the STORE MANAGER gave me was 0/10 for a premium brand like Lacoste, I am genuinely disappointed especially being treated like that by a management member, Lacoste needs to do better with their staff members especially management because they don’t know what they are doing. Her name is Conisha
Helpful (0)
|Replies (0)AM
Aphiwe M
1 reviews | Active since Jan 2020
17 Dec 2025, 17:16
Bad service
I had a terrible experience @Lacoste Canal walk, the customer service the STORE MANAGER gave me was 0/10 for a premium brand like Lacoste, I am genuinely disappointed especially being treated like that by a management member, Lacoste needs to do better with their staff members especially management because they don’t know what they are doing. Her name is Conisha
0
Replies (0)KM
Kyle M
1 reviews | Active since Jan 2020
5 Dec 2025, 09:32
I was racially profiled in the Canal Walk store based on a trainee's error.
I was racially profiled in the Canal Walk store based on a trainee's error. I went into the store with my wife and saw a sneaker I liked and was verbally given the price by the apprentice in store, my wife and I were looking at the sneaker and my wife offered to purchase it for me alongside some other goodies she had her eye on in store. My wife eventually gets to the till to make payment however the items are priced far higher than she expected, almost R2000 more. My wife gestures to me to come over and confirm if all is in order to my surprise the sneaker is R2000+ more than what was verbally discussed with the trainee. I asked the trainee did he make an error or what may have happened as there is a clear miscommunication transpiring here. He got defensive rolled his eyes and started causing a scene in the store. My explanation to the apprentice, firstly, was that I would purchase the items, secondly is that he should make sure in future when verbalizing prices to a customer, as I was in his position a few years ago making the same error as an apprentice but my attitude was very different which secured my job irrespective of my failure. The apprentice then started making racial remarks regarding affordability and threatened us to leave store before he calls the security. I demanded at leas his or his managers name but was ushered out of the store in a haste. I left the store baffled and actually left the mall all together. I contacted the Lacost head office via email and the Canal Walk enquiries address to try gain some resolve to this and it is now almost a month later and neither Canal Walk as a mall nor Lacost have made any reparations. The liaison for Lacost has been mitigating the circumstances by requesting to call me at the most random of times or blaming the delay on internal investigations. Are we as South Africans judged based on the colour of our skin and how much we can afford when we step into retail establishments?
Helpful (0)
|Replies (0)KM
Kyle M
1 reviews | Active since Jan 2020
5 Dec 2025, 09:32
I was racially profiled in the Canal Walk store based on a trainee's error.
I was racially profiled in the Canal Walk store based on a trainee's error. I went into the store with my wife and saw a sneaker I liked and was verbally given the price by the apprentice in store, my wife and I were looking at the sneaker and my wife offered to purchase it for me alongside some other goodies she had her eye on in store. My wife eventually gets to the till to make payment however the items are priced far higher than she expected, almost R2000 more. My wife gestures to me to come over and confirm if all is in order to my surprise the sneaker is R2000+ more than what was verbally discussed with the trainee. I asked the trainee did he make an error or what may have happened as there is a clear miscommunication transpiring here. He got defensive rolled his eyes and started causing a scene in the store. My explanation to the apprentice, firstly, was that I would purchase the items, secondly is that he should make sure in future when verbalizing prices to a customer, as I was in his position a few years ago making the same error as an apprentice but my attitude was very different which secured my job irrespective of my failure. The apprentice then started making racial remarks regarding affordability and threatened us to leave store before he calls the security. I demanded at leas his or his managers name but was ushered out of the store in a haste. I left the store baffled and actually left the mall all together. I contacted the Lacost head office via email and the Canal Walk enquiries address to try gain some resolve to this and it is now almost a month later and neither Canal Walk as a mall nor Lacost have made any reparations. The liaison for Lacost has been mitigating the circumstances by requesting to call me at the most random of times or blaming the delay on internal investigations. Are we as South Africans judged based on the colour of our skin and how much we can afford when we step into retail establishments?
0
Replies (0)MP
Marosha P
1 reviews | Active since Jan 2020
3 Nov 2025, 12:54
Terrible service received from Lacoste Sandton city
Terrible service received at Lacoste Sandton city. I bought a sneaker and it was tight 20 minutes later I came to change it. The manager was rude and didn’t want to assist. They didn’t have the size and refused to refund me or give me a credit note. When I bought the sneaker as per the consumer protection act they didn’t inform me about a no exchange policy, the manager is so rude.
Helpful (0)
|Replies (0)MP
Marosha P
1 reviews | Active since Jan 2020
3 Nov 2025, 12:54
Terrible service received from Lacoste Sandton city
Terrible service received at Lacoste Sandton city. I bought a sneaker and it was tight 20 minutes later I came to change it. The manager was rude and didn’t want to assist. They didn’t have the size and refused to refund me or give me a credit note. When I bought the sneaker as per the consumer protection act they didn’t inform me about a no exchange policy, the manager is so rude.
0
Replies (0)ZN
Zandile N
1 reviews | Active since Jan 2020
30 Sept 2025, 09:02
****
I ordered sneakers online and I chose the option to collect at a pargo pickup point,when I went to collect my parcel was missing the store did an investigation for 5 days ans the parcel was declared undelivered and I've been trying to call and email Lacoste SA for a way forward they are not replying to me,all I'm asking for is either a refund or my parcel please
Helpful (0)
|Replies (0)ZN
Zandile N
1 reviews | Active since Jan 2020
30 Sept 2025, 09:02
****
I ordered sneakers online and I chose the option to collect at a pargo pickup point,when I went to collect my parcel was missing the store did an investigation for 5 days ans the parcel was declared undelivered and I've been trying to call and email Lacoste SA for a way forward they are not replying to me,all I'm asking for is either a refund or my parcel please
0
Replies (0)NM
Nenekwane M
1 reviews | Active since Jan 2020
24 Sept 2025, 09:27
Lacoste online bad customer service
I made an online purchase last month. I received the order, and the dress didn't fit. I returned the dress, but Lacoste is giving me runarounds with my refund. Every day when I call, they will give me runarounds, telling me that they refunded. I sent them my bank statements to prove that I did not receive any refund. Now they always say they will get back to me and never do. It's been over a month now
Helpful (0)
|Replies (0)NM
Nenekwane M
1 reviews | Active since Jan 2020
24 Sept 2025, 09:27
Lacoste online bad customer service
I made an online purchase last month. I received the order, and the dress didn't fit. I returned the dress, but Lacoste is giving me runarounds with my refund. Every day when I call, they will give me runarounds, telling me that they refunded. I sent them my bank statements to prove that I did not receive any refund. Now they always say they will get back to me and never do. It's been over a month now
0
Replies (0)EM
Ellen M
1 reviews | Active since Jan 2020
18 Sept 2025, 14:28
Poor quality sneakers and unfair refusal for exchange
I am extremely disappointed with the quality of the sneakers I purchased for R3 000 at Lacoste, Mall of Africa. I have only worn them twice in less than a month and they are already damaged. When I returned the sneakers to the store, I was asked if I had washed them. I explained that I didn’t but they came into contact with water once while I was in Cape Town during my first wear. However, the shoes already had dents before the water exposure. Despite this, the store refused an exchange, blaming the issue on water damage. It is unreasonable to expect that sneakers marketed as “premium leather” cannot withstand even light contact with water. Does this mean I cannot wear them if it rains? For a pair of sneakers worth R3 000, the quality is shockingly poor and does not match the premium image the brand portrays. I feel completely let down as a customer, and I believe the product is not fit for purpose. I request that Lacoste review this matter fairly and provide a proper resolution, either through an exchange or refund.
Helpful (0)
|Replies (0)EM
Ellen M
1 reviews | Active since Jan 2020
18 Sept 2025, 14:28
Poor quality sneakers and unfair refusal for exchange
I am extremely disappointed with the quality of the sneakers I purchased for R3 000 at Lacoste, Mall of Africa. I have only worn them twice in less than a month and they are already damaged. When I returned the sneakers to the store, I was asked if I had washed them. I explained that I didn’t but they came into contact with water once while I was in Cape Town during my first wear. However, the shoes already had dents before the water exposure. Despite this, the store refused an exchange, blaming the issue on water damage. It is unreasonable to expect that sneakers marketed as “premium leather” cannot withstand even light contact with water. Does this mean I cannot wear them if it rains? For a pair of sneakers worth R3 000, the quality is shockingly poor and does not match the premium image the brand portrays. I feel completely let down as a customer, and I believe the product is not fit for purpose. I request that Lacoste review this matter fairly and provide a proper resolution, either through an exchange or refund.
0
Replies (0)TT
Tshepiso T
1 reviews | Active since Jan 2020
14 Aug 2025, 18:45
Am not happy
bought sneakers online,delivery was quick ,buy I received sneakers that you can see that they have been before,like returned one. Am not happy
Helpful (0)
|Replies (0)TT
Tshepiso T
1 reviews | Active since Jan 2020
14 Aug 2025, 18:45
Am not happy
bought sneakers online,delivery was quick ,buy I received sneakers that you can see that they have been before,like returned one. Am not happy
0
Replies (0)VG
Viven G
1 reviews | Active since Jan 2020
16 Jul 2025, 07:36
Lacoste ZA Online - Horrific Customer Service for an International Brand
I purchased two lacoste items on line over the weekend, it was delivered Tuesday, however the one item did not fit. I called the Lacoste online customer service for assistance to return the garment. A male representative answered the phone, he informed me of his name, which I thought I could not hear, I then requested for his name twice thereafter, I eventually gave up, it was as if he was trying to talk with his mouth closed. From the onset he appeared to not be friendly, as a customer service consultant should be. I explained to him that I need to return the one item, as it did not fit, and if it was possible to return the item at either Canal Walk or V&A Waterfront. This guy then puts me on hold and after a few minutes returns to inform me that both branches have sizes, however the item cannot be exchanged at the stores for another garment, it has to be couriered to JHB for a refund to be processed, as the Lacoste Online and the Lacoste stores are different entities, be it as it may, this process for a customer it's a logistical nightmare. I then requested him to please send out a courier to collect the item, and if it was possible to credit the return on arrival, I will the EFT the additional funds for the new item that I found online. He then tells me that he's unable to do that, he can only refund and then only can I purchase the new item. It an absolute nightmare dealing with *********** Lacoste Staff like the one that I have been dealing with, and to top it all the complicated logistical process for a simple return of a garment. Last but not least, I request the Lacoste representative to revert me to his Manager, and he then tells me that he is the Manager, by this stage I was irritated and frustrated having to experience this kind of service from an International Brand like Lacoste. Lacoste ZA online is really an unpleasant experience dealing with their Customer service staff and the Lacoste return processes!
Helpful (0)
|Replies (0)VG
Viven G
1 reviews | Active since Jan 2020
16 Jul 2025, 07:36
Lacoste ZA Online - Horrific Customer Service for an International Brand
I purchased two lacoste items on line over the weekend, it was delivered Tuesday, however the one item did not fit. I called the Lacoste online customer service for assistance to return the garment. A male representative answered the phone, he informed me of his name, which I thought I could not hear, I then requested for his name twice thereafter, I eventually gave up, it was as if he was trying to talk with his mouth closed. From the onset he appeared to not be friendly, as a customer service consultant should be. I explained to him that I need to return the one item, as it did not fit, and if it was possible to return the item at either Canal Walk or V&A Waterfront. This guy then puts me on hold and after a few minutes returns to inform me that both branches have sizes, however the item cannot be exchanged at the stores for another garment, it has to be couriered to JHB for a refund to be processed, as the Lacoste Online and the Lacoste stores are different entities, be it as it may, this process for a customer it's a logistical nightmare. I then requested him to please send out a courier to collect the item, and if it was possible to credit the return on arrival, I will the EFT the additional funds for the new item that I found online. He then tells me that he's unable to do that, he can only refund and then only can I purchase the new item. It an absolute nightmare dealing with *********** Lacoste Staff like the one that I have been dealing with, and to top it all the complicated logistical process for a simple return of a garment. Last but not least, I request the Lacoste representative to revert me to his Manager, and he then tells me that he is the Manager, by this stage I was irritated and frustrated having to experience this kind of service from an International Brand like Lacoste. Lacoste ZA online is really an unpleasant experience dealing with their Customer service staff and the Lacoste return processes!
0
Replies (0)