Paid for my order and no delivery received

Absolute shocking service. I paid for my order 5 weeks ago. I still haven't received my delivery. I was told on the 13th May my orser was going to be dispatched on the 23rd May. Still nothing.I have been calling hem numerous times and emailing, sending whatsapp messages and still no feedback. To track your order on their site the number is incorrect short of a digit.