Refund

Good day Hellopeter,

I would like to formally lodge a dispute with the following institution that is Laerskool Kameeldrift with regards to the refund that is due to me as I don't have any account with the school as I don't even have the child that is attending at the school nor had a child at the school and I have since communicated with the school for the refund but unfortunately the school is refusing to refund me the money which was paid in two consecutive occasions, the first payment made to the school which was an error/ unauthorised mistake made by myself and amount of R5000 has made on the 06 December 2021 which was made into the school(Laerskool Kameeldrift) bank account that is 640165952, and another payment has also made of R4690 on the 11th of December 2021 both payment were as a result of a mistake from my site, therefore is was communicated to the school but nothing has been done to compensate me. The matter was firstly referred to my personal bank to do a payment refund but I was informed to contact the school for the refund. The person that I've been communicating with form the school is Lydia Kraamwinkel from the School Finance Department, contact number is (012) 376-4251 and email: finance@lskd.co.za

Kindly find the communicated below, between myself and the school:

Two proof of payment has been send to the school in order to decide otherwise. Good day Olivia,

Reference is made following our earliest telephonic discussion with regards to, as alluded to that two seperate unauthorised payment error was made into Kameeldrift Skoolfond's account number that is 640165952, with an amount of R5000,00 which was made by mistake/unathorised error on the 6th of December 2021 and a further R 4690,00 whcih was made by mistake/unauthorised error on the 11th of December 2021, both transition were as a results of an error on my side. I tried contacting my bank for the payment reversal but i was therefore requested to contact the school for my refund as per the dated letter 2022/02/03.

I would like the school to conduct a further check on the list of parent whom their kids attend/ attended school at Laerskool Kammeldrift and see if my name will appear on the list. I will like to state that I never had and currently dont have an of my child/kid that is attending school there at the current moment. Kindly also investigate this matter to the latter.

Please dont hesitate to contact me should you have any quiries regarding this matter, on 0715973032

In conclusion, i would appreciate if the school can refund me in total R9690,00 as per the proof of payment attached. Dear Client This e-mail serves as a formal notification of the outcome of your request. Kindly note Recalls and Reversals are not always possible due to the nature in which the Recipient Account is set up. Request Reference: 1-3905140382 Outcome of request*: Completed Reason for outcome No Authority to Debit Account Name Account Number Amount Outcome of transaction Reason for outcome Comments KAMEELDRIFT SKOOLFONDS 640165952 4690 UnSuccessful No Authority to Debit Kindly contact KAMEELDRIFT SKOOLFONDS directly on (012) 3764251 KAMEELDRIFT SKOOLFONDS 640165952 5000 UnSuccessful No Authority to Debit Kindly contact KAMEELDRIFT SKOOLFONDS directly on (012) 3764251 Your request was Completed, please see the reason is listed below: Detail explanation for outcome of request where applicable: Outcome of request Detail explanation

No Authority to Debit The recipient has not provided permission for the funds to be reversed, as per the banking rules permission need to be obtained before the funds can be reversed.

Kindly note that FNB takes all reasonable efforts within the legal and regulatory framework that it is required to operate within to assist with the request. If you are unhappy with the outcome and would like to escalate the matter further, you may send an email to Care@fnb.co.za detailing your concerns.

Kagiso Monkge kagiso.monkge@fnb.co.za Client Service Specialist

-- Best Regards, Mr Krisjan Ledwaba - Associate Member(SAICE) Resident Engineer N.Diploma Civil Engineering (Technisa) DIKGATO ENGINEERING CONSULTANTS (PTY) LTD 3 Skurweberg Street, Noordwyk Ext.6, MIDRAND, 1687 t: +2711 318 1698 | f: +2711 318 1891 | c: +2771 5973 032 | e:kris.ledwaba@gmail.com

-------------------------------------------------------------------------------------------- Good day Krisjan Hope to find you well. Sorry for not getting to you sooner. The SGB Financial Committee suggested that I cannot do the refund. The payment was made on the code 9686 Tumi Mankga which allowed the payments to clear his arrear account and provide him with a transfer letter, stating that the account was paid in full. His account is closed because he left at the end of December 2021. We cannot reverse all of this. We suggest that you take the matter up with the person who made the payments. Kind Regards Lydia Kraamwinkel FINANCE DEPARTMENT Laerskool Kameeldrift -------------------------------------------------------------------------------------------- Good day Lydia,

As per your suggestion that i should take the matter to the person who made the payment, I would like to state that as per the proof of payment sent to you previously by myself, and I am the one who made the payment unfortunately it was a mistake/error from my side. I don't have a child at the school as I've mentioned in my last email. The payment made on the code 9686 Tumi Mankga is a result of an error or mistake. I don't know that person whom the payment reference was made into. ------------------------------------------------------------------------------------------- Kindly, advise me what I should I do? Before I take the matter forward to Hellopeter. -------------------------------------------------------------------------------------------- I find it very strange that the SGB Financial Committee is able to receive money from people who never had an account with the school and no refund is permissible of which I am entitled to, as I don't have a child at the school. I would like the school to further deliberate on this issue beforehand. --------------------------------------------------------------------------------------------

krisjan Phokwana <kris.ledwaba@gmail.com>

Feb 14, 2022, 6:30 PM (7 days ago)

to finance, Marina, Phakisa, Jeanette

Why should the school receive money from someone who never had a child at the school and refuse to refund me. I suspect it was a fraudulent occurrence and further steps will be taken thereof. ------------------------------------------------------------------------------------------- Good day Thank you for the proof of payment I will forward to Lydia at Finance Greetings Natacha 012 3764251 info@lskd.co.za -------------------------------------------------------------------------------------------- In conclusion, I would appreciate the assistance from Hellopeter to resolve this issue. Should the proof of payment required from my site., I would gladly submit the proof of payment immediately.