LR
Lalela Retail PTY LTD
Unclaimed Business
LR
Lalela Retail PTY LTD
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Lalela Retail PTY LTD
Lalela Retail PTY LTD has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Lalela Retail PTY LTD across 26 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceIA
Isiah A
1 reviews | Active since Jan 2020
27 Nov 2025, 14:17
Terrible Lalela Retail
I sold the lalela trolley inverter to my client and it went dead in 6 months. I was told to sent an email to them( Lalela Retail) which I did 3 times and no response from them. I tried to look for their telephone number which is not listed anywhere. Its very frustrating and now I have a bad reputation with my clients. Lalela is very very very bad for business dont buy anything from them their after sales service is the worst that I have ever experinced. I wish I had listened to the bad reviews about them.
Helpful (0)
|Replies (0)IA
Isiah A
1 reviews | Active since Jan 2020
27 Nov 2025, 14:17
Terrible Lalela Retail
I sold the lalela trolley inverter to my client and it went dead in 6 months. I was told to sent an email to them( Lalela Retail) which I did 3 times and no response from them. I tried to look for their telephone number which is not listed anywhere. Its very frustrating and now I have a bad reputation with my clients. Lalela is very very very bad for business dont buy anything from them their after sales service is the worst that I have ever experinced. I wish I had listened to the bad reviews about them.
0
Replies (0)ML
Michael L
1 reviews | Active since Jan 2020
17 Apr 2025, 04:36
Service is absolutely *******
Originally purchased a lalela inverter with a lead acid battery which was absolute *******. At the time Lalela had a service centre located in wynberg Sandton. We opted for the biggest lithium ion battery as recommended by their service department. It was quite easy to just bring it in and get it sorted while I waited. Excellent service. Fast forward a year and they no longer have the service centre and you have to use their couriers to send it in. This wastes time. Then since they received it I have heard nothing from them in 4 days. They don't respond to e mails and no one knows what's happening. It's like they are in cahoots with the courier company and have ****** my inverter. Way to go Lalela. From hero to zero in 1 year. Why?
Helpful (0)
|Replies (0)ML
Michael L
1 reviews | Active since Jan 2020
17 Apr 2025, 04:36
Service is absolutely *******
Originally purchased a lalela inverter with a lead acid battery which was absolute *******. At the time Lalela had a service centre located in wynberg Sandton. We opted for the biggest lithium ion battery as recommended by their service department. It was quite easy to just bring it in and get it sorted while I waited. Excellent service. Fast forward a year and they no longer have the service centre and you have to use their couriers to send it in. This wastes time. Then since they received it I have heard nothing from them in 4 days. They don't respond to e mails and no one knows what's happening. It's like they are in cahoots with the courier company and have ****** my inverter. Way to go Lalela. From hero to zero in 1 year. Why?
0
Replies (0)AL
Andronica L
1 reviews | Active since Jan 2020
31 Mar 2025, 08:41
FAULTY INVERTER
I'm writing another review about Lalela. Their Inverter is third grade and they have no respect for customers. They cannot even refund customers. My last communication with MS Moodley she says they will send people to collect the unit for Assessment. This will be the second time within 3 months that the unit broke down. Asking for my refund I'm being told about their policy. It 8s nowhere stipulated when you purchase the Inverter that if you encounter problems and you wish to return it, you w not be REFUNDED. Day light ******* and I advise people not to buy from this company at all
Helpful (0)
|Replies (0)AL
Andronica L
1 reviews | Active since Jan 2020
31 Mar 2025, 08:41
FAULTY INVERTER
I'm writing another review about Lalela. Their Inverter is third grade and they have no respect for customers. They cannot even refund customers. My last communication with MS Moodley she says they will send people to collect the unit for Assessment. This will be the second time within 3 months that the unit broke down. Asking for my refund I'm being told about their policy. It 8s nowhere stipulated when you purchase the Inverter that if you encounter problems and you wish to return it, you w not be REFUNDED. Day light ******* and I advise people not to buy from this company at all
0
Replies (0)AL
Andronica L
1 reviews | Active since Jan 2020
25 Mar 2025, 06:24
Broken Lalela Lithium Inverter
I had a nasty experience with the Inverter I bought in December 2024. Within 3 months the unit has broken 2 times. When I requested for a refund the lady by the name Lali Moodley told me they will not refund me. The lame excuse given I could only claim for refund within 30 days after purchase. They have a 12 month warranty policy. How can you ask for refund if something is working. But within 90 days the unit broke 2 times. This company is a **** and the people working there ate unreasonable. How much does it cost them to fix the battery/unit? It can easily be R4000 with is the same price when you buy the unit. If the Inverter breaks every second month, and still within the 1 year warranty the company will loose R24000 in a year. Please Lali and Management of Lalela company refund my money and collect your unit ASAP. I will also expose the company to all social media platforms of the unfair treatment to customers. I have read all the reviews and nothing good is written/said about the company. my money or I'm exposing you.
Helpful (0)
|Replies (0)AL
Andronica L
1 reviews | Active since Jan 2020
25 Mar 2025, 06:24
Broken Lalela Lithium Inverter
I had a nasty experience with the Inverter I bought in December 2024. Within 3 months the unit has broken 2 times. When I requested for a refund the lady by the name Lali Moodley told me they will not refund me. The lame excuse given I could only claim for refund within 30 days after purchase. They have a 12 month warranty policy. How can you ask for refund if something is working. But within 90 days the unit broke 2 times. This company is a **** and the people working there ate unreasonable. How much does it cost them to fix the battery/unit? It can easily be R4000 with is the same price when you buy the unit. If the Inverter breaks every second month, and still within the 1 year warranty the company will loose R24000 in a year. Please Lali and Management of Lalela company refund my money and collect your unit ASAP. I will also expose the company to all social media platforms of the unfair treatment to customers. I have read all the reviews and nothing good is written/said about the company. my money or I'm exposing you.
0
Replies (0)AH
Ariann H
1 reviews | Active since Jan 2020
25 Oct 2024, 08:32
Amazing WiFi UPS + Excellent Customer Service
Bought a UPS for my WiFi and it worked perfectly, no issues, lasted through stage 6 loadshedding no problem. After about 18 months the battery wasn't working anymore, I was disappointed but tried contacting them for help anyway. The team went above and beyond my expectations. Emails were very prompt and within a few days I had a brand new UPS in my home. Very happy with this company!!
Helpful (0)
|Replies (0)AH
Ariann H
1 reviews | Active since Jan 2020
25 Oct 2024, 08:32
Amazing WiFi UPS + Excellent Customer Service
Bought a UPS for my WiFi and it worked perfectly, no issues, lasted through stage 6 loadshedding no problem. After about 18 months the battery wasn't working anymore, I was disappointed but tried contacting them for help anyway. The team went above and beyond my expectations. Emails were very prompt and within a few days I had a brand new UPS in my home. Very happy with this company!!
0
Replies (0)JE
Johan E
1 reviews | Active since Jan 2020
24 Oct 2024, 13:57
Lalela Retail - Above and beyond customer service
Due to a prolonged power outage, my Lalela Inverter Trolley ran fully flat. When the power came back, there was a surge, which blew someting in the inverter. I use this machine to power my CPAP when we have extended power failures, so it is basically a life-saving device. I made contact with Lalela Retail (Lali Moodley) who told me to bring it in, and they will look at it. I took it in and within the same day they came back to me to tell me it has been repaired at no charge. This is above and beyond customer service, as the trolley is 2 years old and out of warranty. Thank you to the team at Lalela Retail for this!
Helpful (0)
|Replies (0)JE
Johan E
1 reviews | Active since Jan 2020
24 Oct 2024, 13:57
Lalela Retail - Above and beyond customer service
Due to a prolonged power outage, my Lalela Inverter Trolley ran fully flat. When the power came back, there was a surge, which blew someting in the inverter. I use this machine to power my CPAP when we have extended power failures, so it is basically a life-saving device. I made contact with Lalela Retail (Lali Moodley) who told me to bring it in, and they will look at it. I took it in and within the same day they came back to me to tell me it has been repaired at no charge. This is above and beyond customer service, as the trolley is 2 years old and out of warranty. Thank you to the team at Lalela Retail for this!
0
Replies (0)JA
John A
1 reviews | Active since Jan 2020
3 Jun 2024, 13:56
Amazing customer service
I had an issue with my Lalela inverter that I purchased through takealot and it was still under warranty, as per the warranty I had to contact Lalela directly to let them know about the issue. I sent an email late at night to Lalela and I provided all the documents and information they requested , the very next morning a lady by the name of Sarina had responded to my email and throughout the entire process she has been very helpful , polite and simply amazing and I also would Like to thank Rhys at the Technical department for also going above and beyond in resolving the issue with my unit. I cannot thank you guy's enough , your service is amazing John
Helpful (0)
|Replies (0)JA
John A
1 reviews | Active since Jan 2020
3 Jun 2024, 13:56
Amazing customer service
I had an issue with my Lalela inverter that I purchased through takealot and it was still under warranty, as per the warranty I had to contact Lalela directly to let them know about the issue. I sent an email late at night to Lalela and I provided all the documents and information they requested , the very next morning a lady by the name of Sarina had responded to my email and throughout the entire process she has been very helpful , polite and simply amazing and I also would Like to thank Rhys at the Technical department for also going above and beyond in resolving the issue with my unit. I cannot thank you guy's enough , your service is amazing John
0
Replies (0)SD
Sanet D
1 reviews | Active since Jan 2020
8 Apr 2024, 14:09
Amazing Service and Recommendation for Inverter/Lithium Batteries
I just want to thank Reece and Lali at Lalela Retail for the excellent service provided. I would definitely recommend Lalela Retail for all your inverter/lithium battery needs. I had the same excellent service in August 2023 when I purchased a lithium battery. It is such a welcome surprise. Thank you to everyone at Lalela. Keep doing what you are doing
Helpful (0)
|Replies (0)SD
Sanet D
1 reviews | Active since Jan 2020
8 Apr 2024, 14:09
Amazing Service and Recommendation for Inverter/Lithium Batteries
I just want to thank Reece and Lali at Lalela Retail for the excellent service provided. I would definitely recommend Lalela Retail for all your inverter/lithium battery needs. I had the same excellent service in August 2023 when I purchased a lithium battery. It is such a welcome surprise. Thank you to everyone at Lalela. Keep doing what you are doing
0
Replies (0)