Handing over of my Account

I wish to formally raise a complaint against Lancet Laboratories regarding their handling of my medical account and billing practices. In January 2025, I underwent routine blood tests in line with the requirements of my medical condition. These tests are not exceptional or once-off procedures—they form part of an ongoing, chronically approved diagnosis, and I have been instructed by my medical aid, Discovery Health, to complete these tests twice a year. Despite this, Lancet Laboratories failed to submit the claim to my medical aid at the time the tests were conducted. Taking into consideration that they do this twice a year with instructions from my doctor. To my shock, more than a year later I was contacted by a third-party debt collection agency. This communication placed undue stress on me for an issue that appears to have originated from Lancet’s own administrative failure. This situation raises a serious concern:

Failure to submit claims timeously to my medical aid, despite the procedure being routine and expected even with ICD codes supp**** by my doctor.

It is unacceptable that I am now being subjected to collection procedures for what is evidently a failure on the part of the service provider. As a patient who has consistently followed medical advice and re**** on the proper functioning of healthcare and billing systems, I find this treatment both unfair and unprofessional. I request the following:

A full investigation into why the claim was not submitted to Discovery Health at the time of service. Immediate withdrawal of the debt from the third-party collection agency. Correction of the account status and proper submission to my medical aid where applicable. A formal apology for the distress and inconvenience caused.

I trust that Lancet Laboratories will address this matter urgently and ensure that such oversights do not occur in future.