horrible experience

Honestly the most horrible experience of my life. In February 2023 my Range Rover Sport TDV8 broke down in Gardens. The car just simply shut down. I had thought I ran out of Diesel. The first thing I did was phone Wayne the owner of Landy Guru. I had told him what happened and he said I ran out of diesel I just need to put in some and start the car, so I did, and the car started, but after about 10-20 seconds it died again. I then towed the vehicle to Landy Guru where Wayne had done a diagnostic in front of me and it was diagnosed as a broken fuel pump. Okay great I thought not the biggest train smash. About a week after the car had been left at Landy Guru I was informed that sourcing a diesel pump is extremely difficult and is going to take up to 3 months to get. I accepted and we moved on. About a month after this I had received a quote where I saw they had quoted me to replace my ECU and fuel pump. I had phoned in and asked about the ECU and was told that it is broken and needs to be replaced, okay so whatever we proceed. JUST GET THE CAR FIXED. Fast forward two months later. I had phoned Landy Guru to ask what is going on as my car had been towed to the workshop in Feb and it is now June. I had been informed that my ECU is being fixed by an independent company as Landy Guru can not do the work. Long story short the ECU had to be sent back to landyLandy Guru as the work was now taking too long. The fuel pump was fixed, we paid for it and sent the car to 7 Landies just to get the car on the road again. So now Rudy from 7 Landies receives the car with the diagnostic we have received from Landy Guru. About 2 days later Rudy phones me and informs me that I have TWO blown turbos. Now please tell me how my car had been sent to Landy Guru for breaking down and they did not once pick up that I had blown turbos. Rudy had sent me photos and videos of how the pipes and air intake and everything in that engine was SMOTHERED and drowned in oil. I was extremely angry and went to Landy Guru where I had wanted an explanation from Wayne. Long story short he said he would be able to help. Now Rudy informs me that the diesel pump was probably not even broken and the turbo was the actual problem etc. Nevertheless the ECU was then 'fixed' by Rudy after being told that I need to realize that this work is extremely difficult and he is a genius to be able to do it blah blah blah. I told Wayne that the ECU would be fixed by 7 landies and that he had to help with the turbo's as his workshop was the workshop who could not diagnose TWO broken turbo's. What shocked me about this stage of the process was that neither Wayne or Rudy once had something nice to say about the other . I was being told the one is doing ******* things and the other *****s etc it was ridiculous. I just wanted my car fixed. So Wayne had said he will give us a discount on the work and labor but not ONCE did he acknowledge any fault on their side. We got quoted by Landy Guru for a broken fuel pump and ecu and according to that when those two devices are fixed the car will run. But that was not the case. Okay to make a long story short now the two turbos had to be reconditioned. In the process they had blown a few extra turbo's making the process very tedious. At one stage 5 MONTHS after starting the work on the turbo's and receiving the car back from 7 Landies ,Wayne had asked us where the ECU is. I was shocked. He then informed me that they now need to sort this out with Rudy from 7 Landies blah blah blah.I then phoned 7 Landies the next day to ask if Wayne had ONCE contacted them on this matter and he informed me that the last time they spoke was when the vehicle got delivered. Before confronting Wayne we got a phone call saying no the ECU was found in the boot of the vehicle. Could we all please just take a moment to process this.

Did Landy Guru really just phone me to say that they can not find the ECU and the next day it is in the boot of the car? Please make your own conclusions. We were also informed that the ECU Rudy had provided was no good and they are going to install the old ECU in the vehicle . Now please keep in mind Rudy had quoted us about 13k to fix the ECU and now Wayne is telling me it is no good and they need to put in the old one. I was EXTREMELY agitated.

Nevertheless we had received the car back on the 14th of December ALMOST 10 MONTHS after we had sent the car there. The first time we had received the official quote was on the 14th of December moments before picking the car up. So the work had been done and we were expected to just pay. Those 10 months cost us just under a 100k at Landy Guru. My father had received the vehicle. Please see the photos attached of the damages caused by Landy Guru or 7 Landies. Landy Guru did do more work and the car was there for longer so I suspect the damage had happened there. We weren't told that this had happened. We are sorry there is damage, let's help you to fix it. They just handed over the car. My park sensors were missing, my roof lining was full of oily hands, my seat had been broken, the car had a massive scratch on the back and new massive dents on the bonet. LIVE wires were connected to my positive pole on my battery. My tires were Shredded from the towning. Overall I was very unhappy but I had to sell the car because it would just cause more problems financially. I had taken a 11+k loss on the vehicle due to all these damages. As part of my financing I had a motor plan so we asked Wayne to proceed with claiming just to help with some of the financial damage. Wayne had said we can claim 20k back for this work and he will sort it out for us. It's now been 3 months and we have not heard anything. I am not even sure they loggend my claim. I am done asking and will be handing this over the the RMI and Motor Industry Ombudsman and the law will rectify this mistake. Once Wayne receives his money he is of no help at all. His workshop is a total mess. It is so dirty and cluttered and unsafe and that is not 5 star service at all. I hope this gets seen by Wayne so that he can realize the damages he had caused me and I hope he feels a little bit of compassion for what had happened to me. For those 10 months I had to still pay for a car I was not driving just because Landy Guru took so long to fix my car. But there is no remorse.