Lanline Technologies
Verified Business
Lanline Technologies
Verified Business
27 Reviews (last 12 months)
Responds in 11 hours 15 min
AI Review Summary
Based on recent customer reviews, Lanline Technologies receives strong praise for responsive and professional customer support, with staff members Jason, Samantha, and Carla frequently highlighted for going above and beyond. Customers value the quick resolution of queries, clear communication, and efficient fibre installations. However, a notable minority of customers report frustrating billing issues, including incorrect payment allocations, unexpected price increases, and account suspensions over minor discrepancies. Delayed router deliveries and unmet promises during onboarding have also caused dissatisfaction for some new subscribers.
Performance(last 12 months):
0Trustindex Rating
#36Ranked In Internet & Telecoms
11h 15mReply Time
28 NPSLikely
Replied to 75% of negative reviews
Reply time on negative reviews: 19 hours 12 min
TrustIndex
0
Ranking
#36
in Internet & Telecoms
Avg Reply
11h 15m
NPS Score
28
Recommended: Likely
Replied to 75% of negative reviews
Reply time on negative reviews: 19 hours 12 min
Review Distribution
3.8|27 Reviews
May '25 - Apr '26
5(66.7%)
4(4.2%)
3(0%)
2(4.2%)
1(25%)
5(66.7%)
4(4.2%)
3(0%)
2(4.2%)
1(25%)
Frequently Asked Questions About Lanline Technologies
Based on recent customer reviews, Lanline Technologies receives strong praise for responsive and professional customer support, with staff members Jason, Samantha, and Carla frequently highlighted for going above and beyond. Customers value the quick resolution of queries, clear communication, and efficient fibre installations. However, a notable minority of customers report frustrating billing issues, including incorrect payment allocations, unexpected price increases, and account suspensions over minor discrepancies. Delayed router deliveries and unmet promises during onboarding have also caused dissatisfaction for some new subscribers.
Lanline Technologies has a TrustIndex of 0 out of 10 on Hellopeter, based on 27 reviews in the last 12 months. They reply to 75% of negative reviews, typically within 19 hours 12 min. Hellopeter has tracked Lanline Technologies across 118 total reviews. How is the TrustIndex calculated? →
Recent reviews (27)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJM
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Nyasha
1 reviews | Active since Jan 2020
11 Dec 2025, 08:43
Amazing service from Lanline Technologies! I recently needed help with my fibre, and the team at Lanline Technologies was incredible
Amazing service from Lanline Technologies! I recently needed help with my fibre, and the team at Lanline Technologies was incredible. They were super quick, efficient, and kept me updated throughout the whole process. A special shoutout to Jason — he went above and beyond to make sure everything was sorted out for me as fast as possible. Honestly, the service was smooth and stress-free. Highly recommend them!
Helpful (0)
|Replies (0)N
Nyasha
1 reviews | Active since Jan 2020
11 Dec 2025, 08:43
Amazing service from Lanline Technologies! I recently needed help with my fibre, and the team at Lanline Technologies was incredible
Amazing service from Lanline Technologies! I recently needed help with my fibre, and the team at Lanline Technologies was incredible. They were super quick, efficient, and kept me updated throughout the whole process. A special shoutout to Jason — he went above and beyond to make sure everything was sorted out for me as fast as possible. Honestly, the service was smooth and stress-free. Highly recommend them!
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Gordon
1 reviews | Active since Jan 2020
17 Oct 2025, 19:20
The service I received from lanline technologies was outstanding
The service I received from lanline technologies was outstanding. The service I received from Jason was excellent. He went beyond the call of duty to help me. Well done to Jason and lanline technologies. Will definitely recommend them. Congratulations 👏
Helpful (0)
|Replies (0)G
Gordon
1 reviews | Active since Jan 2020
17 Oct 2025, 19:20
The service I received from lanline technologies was outstanding
The service I received from lanline technologies was outstanding. The service I received from Jason was excellent. He went beyond the call of duty to help me. Well done to Jason and lanline technologies. Will definitely recommend them. Congratulations 👏
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Replies (0)P
Phindiwe
1 reviews | Active since Jan 2020
3 Oct 2025, 09:38
I truly appreciate the excellent service and prompt response! I'm thrilled to have received such effective help
I truly appreciate the excellent service and prompt response! I'm thrilled to have received such effective help. Your team's professionalism and efficiency are truly appreciated. Looking forward to working with you again in the future!☺️
Helpful (0)
|Replies (0)P
Phindiwe
1 reviews | Active since Jan 2020
3 Oct 2025, 09:38
I truly appreciate the excellent service and prompt response! I'm thrilled to have received such effective help
I truly appreciate the excellent service and prompt response! I'm thrilled to have received such effective help. Your team's professionalism and efficiency are truly appreciated. Looking forward to working with you again in the future!☺️
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Replies (0)LB
Leonard B
1 reviews | Active since Jan 2020
23 Sept 2025, 11:55
I’ve had the pleasure of working with Jason and the LandLine team for many years, and they’ve consistently delivered service that’s both honest and reliable
I’ve had the pleasure of working with Jason and the LandLine team for many years, and they’ve consistently delivered service that’s both honest and reliable. Whenever a solution has been within their reach, they’ve acted quickly and efficiently to resolve it. It’s rare to find a provider that combines integrity with speed, but LandLine does exactly that. I can confidently recommend them as a dependable partner you can count on.
Helpful (0)
|Replies (0)LB
Leonard B
1 reviews | Active since Jan 2020
23 Sept 2025, 11:55
I’ve had the pleasure of working with Jason and the LandLine team for many years, and they’ve consistently delivered service that’s both honest and reliable
I’ve had the pleasure of working with Jason and the LandLine team for many years, and they’ve consistently delivered service that’s both honest and reliable. Whenever a solution has been within their reach, they’ve acted quickly and efficiently to resolve it. It’s rare to find a provider that combines integrity with speed, but LandLine does exactly that. I can confidently recommend them as a dependable partner you can count on.
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