Lanseria Airport
Unclaimed Business
|2|6 Reviews (last 12 months)|This business does not respond to reviews
Lanseria Airport
Unclaimed Business
|2
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
2|6 Reviews
Sep '25 - Aug '26
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCH
CHERYL H
1 reviews | Active since Aug 2015
9 Mar 2026, 16:23
Lanseria Airport NOT convenient
1. 4 passengers were booked for Lanseria to Cape Town on Thursday 26/02/2026 at 07h00 on FA301. 2. We arrived at Lanseria airport at 05h30 only to find extremely long queues. I had to run around to try and find out what was going on because there was absolutely no communication. 3. We eventually checked-in at the Priority counter and were told that the "system" was off. Everything had to be written by hand including the baggage labels (with the flight number on) that were checked in. 4. We proceeded to security and then to gate 3 where we were supposed to be boarded and stood in the Priority queue (which was paid for). When we went through the gate, our "manual boarding passes were torn and only the stub was given back to us. 5. We were eventually boarded (with the other passengers that were not Priority) and were told that our pre-booked seats (that we paid extra for) were no longer applicable and it is a "free for all" system, so you sit wherever you can find a seat. 6. There was then another delay when everyone was seated, where the checked-in bags for our flight and the flight next to us were mixed up and we had to get off the plane and identify our luggage (with the correct flight details on the labels) and reboard. 7. We eventually took off after 9am 1. The flight back from Cape Town airport to Lanseria airport on Sunday 01/03/2026 at 14h20 on FA306was boarded on time with Priority first. We waited for 23 minutes while the other non-priority passengers boarded on the other 2 busses and we were finally given the "ok" to travel to the plane. When we arrived at the plane, we had to stand on the bus for a further 6 minutes whilst they got the plane ready for us to board. Eventually after boarding late we were told that Safair were sorry for the delay as they were delayed out of Lanseria and therefore took off 40+ minutes later than scheduled. 2. When we arrived back at Lanseria, we discovered that we had misplaced the parking ticket in all the chaos and proceeded to the parking office to try and resolve the issue. It became apparent that the parking payment machines were out of order and everyone had come to the same office. The man at the office asked for our boarding pass from Thursday 26/02/2026, which we gave him the stub that was torn off and given back to us. He refused to take the stub and said we have to go back down to the Safair office and get another boarding pass printed. We looked for the office which we couldn't find and eventually were helped by another lady at the ticket office who phoned her supervisor to check if she can give us a letter to confirm we were on that flight. We then got back to the ticket office and were asked for our ID which was duly given and the parking was paid for and we left. Questions Why are the ground staff at Lanseria airport are so incapable of handling events like this and why was it necessary for us to identify our luggage that had the correct flight details on the labels? Why do staff at the airport just stand around lamely looking at people and not doing anything for ages. This was very disconcerting? Why was it necessary for us to have to go to the Safair office (which we couldn't find) to get a new boarding pass when it was the airport's staff that tore off the pass and gave us the stub back? Why was the communication so bad at the airport that nobody has the decency to tell the passengers (who actually pay their salaries through all the taxes that are app**** to the tickets) standing (because there are not enough seats) for hours? The reason why we chose Lanseria is because it is less busy but have since realised now that we will never be flying from Lanseria again as their inexperience has resulted in a very negative and unhappy experience. In future we will just fly from OR Tambo.
Helpful (0)
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CHERYL H
1 reviews | Active since Aug 2015
9 Mar 2026, 16:23
Lanseria Airport NOT convenient
1. 4 passengers were booked for Lanseria to Cape Town on Thursday 26/02/2026 at 07h00 on FA301. 2. We arrived at Lanseria airport at 05h30 only to find extremely long queues. I had to run around to try and find out what was going on because there was absolutely no communication. 3. We eventually checked-in at the Priority counter and were told that the "system" was off. Everything had to be written by hand including the baggage labels (with the flight number on) that were checked in. 4. We proceeded to security and then to gate 3 where we were supposed to be boarded and stood in the Priority queue (which was paid for). When we went through the gate, our "manual boarding passes were torn and only the stub was given back to us. 5. We were eventually boarded (with the other passengers that were not Priority) and were told that our pre-booked seats (that we paid extra for) were no longer applicable and it is a "free for all" system, so you sit wherever you can find a seat. 6. There was then another delay when everyone was seated, where the checked-in bags for our flight and the flight next to us were mixed up and we had to get off the plane and identify our luggage (with the correct flight details on the labels) and reboard. 7. We eventually took off after 9am 1. The flight back from Cape Town airport to Lanseria airport on Sunday 01/03/2026 at 14h20 on FA306was boarded on time with Priority first. We waited for 23 minutes while the other non-priority passengers boarded on the other 2 busses and we were finally given the "ok" to travel to the plane. When we arrived at the plane, we had to stand on the bus for a further 6 minutes whilst they got the plane ready for us to board. Eventually after boarding late we were told that Safair were sorry for the delay as they were delayed out of Lanseria and therefore took off 40+ minutes later than scheduled. 2. When we arrived back at Lanseria, we discovered that we had misplaced the parking ticket in all the chaos and proceeded to the parking office to try and resolve the issue. It became apparent that the parking payment machines were out of order and everyone had come to the same office. The man at the office asked for our boarding pass from Thursday 26/02/2026, which we gave him the stub that was torn off and given back to us. He refused to take the stub and said we have to go back down to the Safair office and get another boarding pass printed. We looked for the office which we couldn't find and eventually were helped by another lady at the ticket office who phoned her supervisor to check if she can give us a letter to confirm we were on that flight. We then got back to the ticket office and were asked for our ID which was duly given and the parking was paid for and we left. Questions Why are the ground staff at Lanseria airport are so incapable of handling events like this and why was it necessary for us to identify our luggage that had the correct flight details on the labels? Why do staff at the airport just stand around lamely looking at people and not doing anything for ages. This was very disconcerting? Why was it necessary for us to have to go to the Safair office (which we couldn't find) to get a new boarding pass when it was the airport's staff that tore off the pass and gave us the stub back? Why was the communication so bad at the airport that nobody has the decency to tell the passengers (who actually pay their salaries through all the taxes that are app**** to the tickets) standing (because there are not enough seats) for hours? The reason why we chose Lanseria is because it is less busy but have since realised now that we will never be flying from Lanseria again as their inexperience has resulted in a very negative and unhappy experience. In future we will just fly from OR Tambo.
0
Replies (0)FB
Frits B
1 reviews | Active since Apr 2023
23 Feb 2026, 11:37
Excessive Drop-Off parking fines at Lanseria Airport
Yesterday I took my friend to Lanseria airport to fly to Durban 09:40. We left Pta North at 07:30 to be in time at Lanseria at least 09:00. we arrived at the R104 Lanseria turnoff road at 08:30 so another +/- 25km or 1/2 hour to airport. estimate arrival 09:00, which should be ok. Unfortunately we did not know that the road is clattered with 2-trailor coal lorries from Limpopo, their were 4 lorries ahead of as resulting that we could not pass them and arrived 09:20 at the airport and parked at the drop-off parking and proceeded to registration, they informed my friend she can still board but the hand language can not be booked in we have to send it in another way. After discussion they booked my friend on a 12:50 flight to Durban which was R400 more expensive. so we waited in the entrance hall, and she exit 12:30 to the departure wall. When I got to the carpark which was basically empty 6 cars included mine. My cars one wheel was clamped and the guard informed me I have to pay R500 to remove it. He took me to the office where I explained to the lady why my drop-off took so long (she was on the phone for about 10 min.) before she helped us, she responded that I must pay the fine but she will reduce it to R250 if I put in a written complained which I did. So I except that I did overstay the drop-off parking time but it was because of reasons out of my control, the airport personnel will definitely know about the coal trucks on the road, I did not know about that if I did I would have allowed more time, and if the parking area was full when I picked up my car I can except a fine, I just feel I got a a bad deal from Lanseria and the R500 is excessive, for me it is time to change airports, which I used for 15 years. so friends if you going to Laseria be careful of the drop-off parking area. the parking their is very expensive!
Helpful (0)
|Replies (0)FB
Frits B
1 reviews | Active since Apr 2023
23 Feb 2026, 11:37
Excessive Drop-Off parking fines at Lanseria Airport
Yesterday I took my friend to Lanseria airport to fly to Durban 09:40. We left Pta North at 07:30 to be in time at Lanseria at least 09:00. we arrived at the R104 Lanseria turnoff road at 08:30 so another +/- 25km or 1/2 hour to airport. estimate arrival 09:00, which should be ok. Unfortunately we did not know that the road is clattered with 2-trailor coal lorries from Limpopo, their were 4 lorries ahead of as resulting that we could not pass them and arrived 09:20 at the airport and parked at the drop-off parking and proceeded to registration, they informed my friend she can still board but the hand language can not be booked in we have to send it in another way. After discussion they booked my friend on a 12:50 flight to Durban which was R400 more expensive. so we waited in the entrance hall, and she exit 12:30 to the departure wall. When I got to the carpark which was basically empty 6 cars included mine. My cars one wheel was clamped and the guard informed me I have to pay R500 to remove it. He took me to the office where I explained to the lady why my drop-off took so long (she was on the phone for about 10 min.) before she helped us, she responded that I must pay the fine but she will reduce it to R250 if I put in a written complained which I did. So I except that I did overstay the drop-off parking time but it was because of reasons out of my control, the airport personnel will definitely know about the coal trucks on the road, I did not know about that if I did I would have allowed more time, and if the parking area was full when I picked up my car I can except a fine, I just feel I got a a bad deal from Lanseria and the R500 is excessive, for me it is time to change airports, which I used for 15 years. so friends if you going to Laseria be careful of the drop-off parking area. the parking their is very expensive!
0
Replies (0)GV
Gareth V
1 reviews | Active since Jun 2014
4 Jan 2026, 10:24
Selective Enforcement and Unfair Clamping at Lanseria Drop-Off
I experienced unfair and selective enforcement of parking rules at Lanseria International Airport’s drop-off zone. I briefly left my vehicle (less than two minutes) to assist my elderly father. At the time, there were at least six other unoccupied vehicles in the same zone. A guard warned me I may be fined; however, when I returned moments later, only my vehicle had been clamped, while the other unattended vehicles were ignored. When I queried this inconsistency, the supervisor on duty, Mr Thekhwe N (Spader Security and Projects), stated that I had been warned and that the other vehicles were “not of concern.” This response effectively confirmed selective enforcement, rather than a fair and consistent application of the rules. Rules should be app**** uniformly, not arbitrarily. Singling out one motorist while ignoring identical violations is unacceptable and reflects poorly on Lanseria Airport’s customer service and governance standards. I paid under protest and request: 1. An explanation for the selective enforcement 2. Clarity on how enforcement discretion is app**** 3. Assurance that similar incidents will be prevented
Helpful (0)
|Replies (0)GV
Gareth V
1 reviews | Active since Jun 2014
4 Jan 2026, 10:24
Selective Enforcement and Unfair Clamping at Lanseria Drop-Off
I experienced unfair and selective enforcement of parking rules at Lanseria International Airport’s drop-off zone. I briefly left my vehicle (less than two minutes) to assist my elderly father. At the time, there were at least six other unoccupied vehicles in the same zone. A guard warned me I may be fined; however, when I returned moments later, only my vehicle had been clamped, while the other unattended vehicles were ignored. When I queried this inconsistency, the supervisor on duty, Mr Thekhwe N (Spader Security and Projects), stated that I had been warned and that the other vehicles were “not of concern.” This response effectively confirmed selective enforcement, rather than a fair and consistent application of the rules. Rules should be app**** uniformly, not arbitrarily. Singling out one motorist while ignoring identical violations is unacceptable and reflects poorly on Lanseria Airport’s customer service and governance standards. I paid under protest and request: 1. An explanation for the selective enforcement 2. Clarity on how enforcement discretion is app**** 3. Assurance that similar incidents will be prevented
0
Replies (0)MP
Michelle P
1 reviews | Active since Mar 2009
27 Nov 2025, 06:02
Great service.
I would like to thank Siya Manentsa for making a stressful check-in a little less daunting. Siya's professional, friendly and calm demeneaour was amazing and made our day so much easier. Baie dankie, Syia.
Helpful (0)
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Michelle P
1 reviews | Active since Mar 2009
27 Nov 2025, 06:02
Great service.
I would like to thank Siya Manentsa for making a stressful check-in a little less daunting. Siya's professional, friendly and calm demeneaour was amazing and made our day so much easier. Baie dankie, Syia.
0
Replies (0)NM