50k for bad quality couches and Leather Gallery's bad customer service

I am extremely disappointed with the quality of the couches I bought from Leather Gallery and the way my complaint has been handled. I paid R50,000 expecting long-lasting, premium furniture, but within less than two years, the couches began sinking, making noises, and developing wrinkles. This should NEVER happen with furniture in this price range. When I reported the issue, Leather Gallery took the couches in for “repairs,” but the situation became even worse. The couches came back uncomfortable, continued sinking shortly after, still made creaking sounds when sitting or getting up, and had visible wrinkles throughout the couches To make things worse, Leather Gallery closed my query without resolving anything. My concerns were treated as though they meant nothing. I was told the work was done out of “goodwill,” but if that were true, I would not still be dealing with these major defects. I have completely lost faith in this product and the service received. I am formally requesting a full refund. I refuse to keep going back and forth while receiving no proper resolution. I paid for quality — and this is far from it. I will continue escalating this matter through the National Consumer Commission until it is resolved fairly.
I want my money back. #LeatherGallery #PoorQuality #BadService #ConsumerRights #DefectiveProduct #FaultyCouches #UnresolvedComplaint #CustomerServiceFail #RefundRequested #ConsumerProtectionAct #NotWorthR50000 #QualityIssues #DisappointedCustomer #DoBetterLeatherGallery