Bad Experience!!!

Poor Quality for 3 piece couches

To Whom It May Concern,

I would like to formally share my disappointment regarding the 3-piece couch set I purchased in December 2025 for R50,000.

Within just two months of purchase, the inner structure of one of the couches was damaged while my son was playing on it. This was not misuse, but normal household activity that any family furniture should reasonably withstand. For a product in this price range, I expected far better durability and quality.

I contacted the Gallery team to express my concerns, only to be informed that I would need to pay for a technician, as the damage allegedly does not fall under “household use.” I find this response unacceptable. A couch purchased for R50,000 should not suffer internal damage from ordinary family use, nor should a customer be expected to incur additional costs so soon after purchase.

Based on my experience, I cannot confidently recommend your couches to others. The quality does not reflect the premium price, and this has been extremely disappointing.

I hope you will reconsider your position and provide a fair resolution to this matter.