Bad service from Lebadi Projects

I had a bad experience with Lebadi Projects. I paid them for a fireplace installation including labour for cladding. Their installer threatened not come complete the work as the project manager, Bridgette did not, according to him, pay him for the work done. I called Bridgette a few times that morning and even sent the message the installer sent me but she did not respond, not even the next day or weeks thereafter.

At this point my lounge was a construction site and I made a decision to advance the installer some money so he can come out for the day. I later asked for the money back from Lebadi, it was paid to me. That advance did not mean that I now engage the installer privately. There is a little bit of cladding remaining to be done but Lebadi refuses to come complete it on the basis that I paid the installer directly for the cladding, which is false and Bridgette could have established that fact easily if she decided to call me back, but she did not.

Bridgette does not answer phone calls and when she did phone back, she drops the call because she does not have an answer when I say 'I paid a big amount for labour which included cladding but the cladding is not complete, meaning Lebadi pockets money for work done'. She makes false assumptions that I had made private arrangements with the installer but none of which have any bearing on the fact that Lebadi took money but the job is not complete.

I therefore do not recommend Lebadi Projects to anyone.