Complain /grievance

Hi l bought an urn at Lee Morgan, after few weeks of using it I noted rust, I complained about it and they gave me a new one in March 2024,after a few weeks of using it, it also started rusting. When I complained about again they told me to buy stain remover and wipe it after using it. No one told me these instructions when they sold me the urn. . I am greatly disappointed because Lee Morgan comes highly recommended and now I'm still paying for the rusty urn and apparently stuck with it. I feel ******