LM
Legacy motor group BMW Montana
Unclaimed Business
LM
Legacy motor group BMW Montana
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Legacy motor group BMW Montana
Legacy motor group BMW Montana has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Legacy motor group BMW Montana across 23 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCL
Corrie L
1 reviews | Active since Jan 2020
17 Oct 2025, 08:55
Delivering a vehicle as repaired while they new it was not repaired
They heve repair my BMW X650i, during which they had to replace the accident avoidance sensor, which they did but with an incorrect part that could not be paired with my car, but they delivered it “as repaired on 26 September 2025. So three weeks later Jean de Villiers made an appointment with me on Wednesday 15 October 2025 to bring my car in for the replacement of the failing part. Needless to say Jean de Villiers is not at work today to do the programming and pairing of the new replacements part. My Question Is: How do the LMG ARC deliver a clients vehicle as fully repaired while they new that they could not pair the accident avoidance radar sensor with the vehicle. How can they call themselves Legacy Motor Group if they behave like this, the insurances have paid for the repair in full and they couldn’t care about their client. I had to cut my vacation short by a day and loose the payment for the accommodation to accommodate their request to bring my car to them, now they want me to take another days leave to bring my car back again. Long story short i had to leave my car at LMG ARC for the repair and Koos Beneke said he will “try” to get it repaired today. This is not expectable at all, I willnot recommend them as reputable repair centre
Helpful (0)
|Replies (0)CL
Corrie L
1 reviews | Active since Jan 2020
17 Oct 2025, 08:55
Delivering a vehicle as repaired while they new it was not repaired
They heve repair my BMW X650i, during which they had to replace the accident avoidance sensor, which they did but with an incorrect part that could not be paired with my car, but they delivered it “as repaired on 26 September 2025. So three weeks later Jean de Villiers made an appointment with me on Wednesday 15 October 2025 to bring my car in for the replacement of the failing part. Needless to say Jean de Villiers is not at work today to do the programming and pairing of the new replacements part. My Question Is: How do the LMG ARC deliver a clients vehicle as fully repaired while they new that they could not pair the accident avoidance radar sensor with the vehicle. How can they call themselves Legacy Motor Group if they behave like this, the insurances have paid for the repair in full and they couldn’t care about their client. I had to cut my vacation short by a day and loose the payment for the accommodation to accommodate their request to bring my car to them, now they want me to take another days leave to bring my car back again. Long story short i had to leave my car at LMG ARC for the repair and Koos Beneke said he will “try” to get it repaired today. This is not expectable at all, I willnot recommend them as reputable repair centre
0
Replies (0)LM
Linkie M
1 reviews | Active since Jan 2020
8 Jan 2025, 14:27
LMG BMW Montana a terrible dealership ever
I bought my BMW 3 Series G20 Sport at LMG BMW Montana on the 29 February 2024 and it was used. In less than 2 weeks I took my car for inspection at Dekra it was picked up that there scratches on both left and right below bumpers, i took it back for repairs and I asked for courtesy, it was a struggle to get one but eventually they have arranged a car for me. In less than 2 months the car was due for service, that means the car was not serviced when I bought it. When I bought the car it was on 63 000 km on the clock but now when I go through the initial contract they wrote 61 000km. In August 2024 I had to take it back to the dealership because there was a squawky sound on the right front wheel, they held the car for 2 days and the dealership refused to give me a courtesy even I informed them that I had workshop to attend out of town the following day, when I escalated the matter to workshop manager, Ms Yolandi Pennekan, she promised to look into the matter and revert to me, which she never did, I was left with no choice but to make other arrangements to go to work and attend the workshop. When I went to collect the car it was not washed but they charged me R198 for wash. Now in December on the 21st I got a puncture on my way to Soshanguve, I called BMW On Call at 16:50, I was taken from pillar to post by the consultants, I spoke to 6 different consultants, I eventually got assistance at 23:00. Technician arrived at the scene without a safety tyre to take us home, it is only then they called the tow truck after I waited for more than 6 hours for help. The car was towed to my house at 01:15 in the morning. On the 23 December I called BMW On Call to assist by lending me safety tyre so I can drive to Montana dealership to replace a tyre and the car was also due for service. Yet again they refused to arrange a courtesy car even though they indicated that the car might be booked in for more than 4 days as we heading towards Christmas day. I waited at the reception for more than 6 hours, it was raining and cold until I realized that yet again I am not going to get a courtesy car. I then asked to be dropped at home at round bout 15:30, still waiting for approval from the insurance to replace the tyre. I went to the dealershio again the following day, on the 24 December and I was told that the insurance hadn't approved the claim and there is a high chance that they might respond on Friday, the 27th December and the dealership will be closed by then and they open on the 30th December, meaning I will have to wait until then. When arrived at the dealership my car was still not serviced so I had to wait until the finish servicing the car, I opted to take the car and buy a new out of my pocket. I eventually called BMW On Call so they can escort me to the tyre centre, I got my car from the workshop after the service and it was washed. I bought a new tyre on the 24th December and the insurance responded on the 27 December and repudiated the claim. I got a call from the workshop manager, Ms Yolandi Penneken on Monday the 6th January 2025 after I rated the dealership low, I brought all my frustration to her attention and she was not apologetic at all instead she said it was not the dealership's responsibility to arrange a car for me even though my car was booked in for service and repairs as they only have 3 cars on the floor to cater for the entire BMW customers. I asked her why the car was not even washed after service she said it is because the washing it is at roof top and they couldn't drive it to the roof, I asked as to why then I was charged R209 for wash, she couldn't answer but instead she suggested that i bring it in for wash when I am available. I bought the car at the end of February 2024 but I have already experienced too many challenges, first it was a scratch, then sqwarky sound on the tyre, then in less than 3 months the same tyre was damaged, it simply means I bought the car that was not serviced and with worn out tyres and 3 occasions I was treated so bad and no apology for the inconvenienced caused. LMG BMW Montana it is a terrible dealership I have ever dealt with since.
Helpful (0)
|Replies (0)LM
Linkie M
1 reviews | Active since Jan 2020
8 Jan 2025, 14:27
LMG BMW Montana a terrible dealership ever
I bought my BMW 3 Series G20 Sport at LMG BMW Montana on the 29 February 2024 and it was used. In less than 2 weeks I took my car for inspection at Dekra it was picked up that there scratches on both left and right below bumpers, i took it back for repairs and I asked for courtesy, it was a struggle to get one but eventually they have arranged a car for me. In less than 2 months the car was due for service, that means the car was not serviced when I bought it. When I bought the car it was on 63 000 km on the clock but now when I go through the initial contract they wrote 61 000km. In August 2024 I had to take it back to the dealership because there was a squawky sound on the right front wheel, they held the car for 2 days and the dealership refused to give me a courtesy even I informed them that I had workshop to attend out of town the following day, when I escalated the matter to workshop manager, Ms Yolandi Pennekan, she promised to look into the matter and revert to me, which she never did, I was left with no choice but to make other arrangements to go to work and attend the workshop. When I went to collect the car it was not washed but they charged me R198 for wash. Now in December on the 21st I got a puncture on my way to Soshanguve, I called BMW On Call at 16:50, I was taken from pillar to post by the consultants, I spoke to 6 different consultants, I eventually got assistance at 23:00. Technician arrived at the scene without a safety tyre to take us home, it is only then they called the tow truck after I waited for more than 6 hours for help. The car was towed to my house at 01:15 in the morning. On the 23 December I called BMW On Call to assist by lending me safety tyre so I can drive to Montana dealership to replace a tyre and the car was also due for service. Yet again they refused to arrange a courtesy car even though they indicated that the car might be booked in for more than 4 days as we heading towards Christmas day. I waited at the reception for more than 6 hours, it was raining and cold until I realized that yet again I am not going to get a courtesy car. I then asked to be dropped at home at round bout 15:30, still waiting for approval from the insurance to replace the tyre. I went to the dealershio again the following day, on the 24 December and I was told that the insurance hadn't approved the claim and there is a high chance that they might respond on Friday, the 27th December and the dealership will be closed by then and they open on the 30th December, meaning I will have to wait until then. When arrived at the dealership my car was still not serviced so I had to wait until the finish servicing the car, I opted to take the car and buy a new out of my pocket. I eventually called BMW On Call so they can escort me to the tyre centre, I got my car from the workshop after the service and it was washed. I bought a new tyre on the 24th December and the insurance responded on the 27 December and repudiated the claim. I got a call from the workshop manager, Ms Yolandi Penneken on Monday the 6th January 2025 after I rated the dealership low, I brought all my frustration to her attention and she was not apologetic at all instead she said it was not the dealership's responsibility to arrange a car for me even though my car was booked in for service and repairs as they only have 3 cars on the floor to cater for the entire BMW customers. I asked her why the car was not even washed after service she said it is because the washing it is at roof top and they couldn't drive it to the roof, I asked as to why then I was charged R209 for wash, she couldn't answer but instead she suggested that i bring it in for wash when I am available. I bought the car at the end of February 2024 but I have already experienced too many challenges, first it was a scratch, then sqwarky sound on the tyre, then in less than 3 months the same tyre was damaged, it simply means I bought the car that was not serviced and with worn out tyres and 3 occasions I was treated so bad and no apology for the inconvenienced caused. LMG BMW Montana it is a terrible dealership I have ever dealt with since.
0
Replies (0)NF
Neoton F
1 reviews | Active since Jan 2020
1 Nov 2024, 09:34
LMG BMW Montana
Were do I start? since 2015, we have been loyal customers at LMG BMW Momtana. Their front desk service has gone down in the last year. It is a constant challenge to phone them. When someone eventually answers, the trouble begins. The bookings and Service department just don't answer! Or you get cut off and you end up at reception again! The last time I took my car for a service I was informed that my car needed a new engine mount. I tried to phone them a few times and again to no avail. I wrote an e-mail for a quote. They send me a quote and I asked for discount because of my loyalty towards LMG Montana, no one coming back to me I e-mailed again, then I was informed I was not forgotten. I am waiting to this day. I tried today phoning them again (11/01/24) AGAIN not getting through. I ended up phoning LMG Menlyn, they put me through to Montana, only for Montana to reditrect me back to reception. I phoned LMG Menlyn again and told them I am fed up .They put me through to the Manager in charge and guess what? an answering service. Either the staff cannot cope with telephone calls due to presure form management, or the staff themselves just don't give a ****, about customer service. I am done with Legacy Motors Montana. (I would like to thank LMG Menlyn for trying to help me)
Helpful (0)
|Replies (0)NF
Neoton F
1 reviews | Active since Jan 2020
1 Nov 2024, 09:34
LMG BMW Montana
Were do I start? since 2015, we have been loyal customers at LMG BMW Momtana. Their front desk service has gone down in the last year. It is a constant challenge to phone them. When someone eventually answers, the trouble begins. The bookings and Service department just don't answer! Or you get cut off and you end up at reception again! The last time I took my car for a service I was informed that my car needed a new engine mount. I tried to phone them a few times and again to no avail. I wrote an e-mail for a quote. They send me a quote and I asked for discount because of my loyalty towards LMG Montana, no one coming back to me I e-mailed again, then I was informed I was not forgotten. I am waiting to this day. I tried today phoning them again (11/01/24) AGAIN not getting through. I ended up phoning LMG Menlyn, they put me through to Montana, only for Montana to reditrect me back to reception. I phoned LMG Menlyn again and told them I am fed up .They put me through to the Manager in charge and guess what? an answering service. Either the staff cannot cope with telephone calls due to presure form management, or the staff themselves just don't give a ****, about customer service. I am done with Legacy Motors Montana. (I would like to thank LMG Menlyn for trying to help me)
0
Replies (0)NS
Neli S
1 reviews | Active since Jan 2020
4 Oct 2024, 17:10
No longer the same
I'm a very disappointed at the service I received at BMW Montana. I have been a loyal customer here for the past 9 years, the device was excellent. 1st incident was December 2023, Booked my car for a service and my makeup foundation was ****** from the make up bag that I had forgoton under the seat. The recent incident happened on Monday 30 September 2024, I took my car for a service (brakes and brake pads) and was told they don't have all the parts so the car will be ready for collection on Tuesday. On Tuesday around 4pm the car was still not ready. I waited for more than an hour I got the car after 5pm. The car was not used on Wednesday and Thursday. On Friday afternoon, I noticed 1 tyre badge was missing. I immediately notified BMW Montana and sent photos of the missing badge. They responded with a video of when the car was at the service bay about 40-50 minutes after dropping it off (with a missing type badge). I requested a video of the car when I entered the workshop... the video of me entering was not shared and did not get a response.
Helpful (0)
|Replies (0)NS
Neli S
1 reviews | Active since Jan 2020
4 Oct 2024, 17:10
No longer the same
I'm a very disappointed at the service I received at BMW Montana. I have been a loyal customer here for the past 9 years, the device was excellent. 1st incident was December 2023, Booked my car for a service and my makeup foundation was ****** from the make up bag that I had forgoton under the seat. The recent incident happened on Monday 30 September 2024, I took my car for a service (brakes and brake pads) and was told they don't have all the parts so the car will be ready for collection on Tuesday. On Tuesday around 4pm the car was still not ready. I waited for more than an hour I got the car after 5pm. The car was not used on Wednesday and Thursday. On Friday afternoon, I noticed 1 tyre badge was missing. I immediately notified BMW Montana and sent photos of the missing badge. They responded with a video of when the car was at the service bay about 40-50 minutes after dropping it off (with a missing type badge). I requested a video of the car when I entered the workshop... the video of me entering was not shared and did not get a response.
0
Replies (0)AG
Alaleh G
1 reviews | Active since Jan 2020
8 Aug 2024, 07:58
Very poor service
I have bought my vehicle 10 days ago They forced me to pay immediately without any inspection on the car ,the mealage was 2000km more than what mentioned in offer to purchase after receivingthe car ,the Matt was torn off and the replacement was in different size ,taken from other model and not fitted. Every day it slips under my feet and reminds me how BMW can be poor and disabled to make the client happy even after send them feedback directly!
Helpful (0)
|Replies (0)AG
Alaleh G
1 reviews | Active since Jan 2020
8 Aug 2024, 07:58
Very poor service
I have bought my vehicle 10 days ago They forced me to pay immediately without any inspection on the car ,the mealage was 2000km more than what mentioned in offer to purchase after receivingthe car ,the Matt was torn off and the replacement was in different size ,taken from other model and not fitted. Every day it slips under my feet and reminds me how BMW can be poor and disabled to make the client happy even after send them feedback directly!
0
Replies (0)AR
Anne R
1 reviews | Active since Jan 2020
21 Jun 2024, 05:52
BMW Montana Legacy Group
This business is highly commended for their excellent service! I was met with friendliness and professionalism by all. Special thanks to Mpho for his outstanding help and care, you are a true asset to the company, much appreciated! Anne le Roux
Helpful (0)
|Replies (0)AR
Anne R
1 reviews | Active since Jan 2020
21 Jun 2024, 05:52
BMW Montana Legacy Group
This business is highly commended for their excellent service! I was met with friendliness and professionalism by all. Special thanks to Mpho for his outstanding help and care, you are a true asset to the company, much appreciated! Anne le Roux
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
4 Jun 2024, 13:52
What a fantastci service
What an great service. Recently bought an Audi A1 from Josias (Josi) Baloyi. What a guy :) The level of welcoming when collecting the car and the buying process was outsading. Josias Baloyi is onf of the best sales man i have ever met
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
4 Jun 2024, 13:52
What a fantastci service
What an great service. Recently bought an Audi A1 from Josias (Josi) Baloyi. What a guy :) The level of welcoming when collecting the car and the buying process was outsading. Josias Baloyi is onf of the best sales man i have ever met
0
Replies (0)NM
Nyiko M
1 reviews | Active since Jan 2020
9 Apr 2024, 17:13
Thank you Mr.Braaivleis
After diligently researching various car models online, my attention was captivated by the BMW X3 M40i, specifically the G01 variant. Today, I had the pleasure of visiting the dealership in Montana to explore this automotive marvel firsthand. Upon entering, I found myself initially unnoticed until I had the privilege of engaging with a gentleman named David Oosthuizen, also known as Mr. Braaivleis. Mr. Oosthuizen's exceptional professionalism and unwavering dedication transformed my experience from mere inquiry to an enlightening journey. He not only elucidated every aspect of the car purchase process but also introduced me to options I had not previously considered. The level of customer service extended to me was unparalleled; it left me yearning to acquire the car then and there, had my financial situation permitted. Being afforded the opportunity to sit behind the wheel, ignite the engine, and revel in the presence of a car I've admired for years was undoubtedly exhilarating. However, it was Mr. Oosthuizen's impeccable customer service that truly left an indelible mark. His prowess as a salesman is matched only by his astute ability to ensure customers derive maximum value from their investment. While I may not currently possess the financial means to procure the car, I am compelled to express my heartfelt gratitude to Mr. Oosthuizen. His professionalism, expertise, and genuine care have left an enduring impression. Thank you, sir, for your unparalleled commitment to excellence.
Helpful (0)
|Replies (0)NM
Nyiko M
1 reviews | Active since Jan 2020
9 Apr 2024, 17:13
Thank you Mr.Braaivleis
After diligently researching various car models online, my attention was captivated by the BMW X3 M40i, specifically the G01 variant. Today, I had the pleasure of visiting the dealership in Montana to explore this automotive marvel firsthand. Upon entering, I found myself initially unnoticed until I had the privilege of engaging with a gentleman named David Oosthuizen, also known as Mr. Braaivleis. Mr. Oosthuizen's exceptional professionalism and unwavering dedication transformed my experience from mere inquiry to an enlightening journey. He not only elucidated every aspect of the car purchase process but also introduced me to options I had not previously considered. The level of customer service extended to me was unparalleled; it left me yearning to acquire the car then and there, had my financial situation permitted. Being afforded the opportunity to sit behind the wheel, ignite the engine, and revel in the presence of a car I've admired for years was undoubtedly exhilarating. However, it was Mr. Oosthuizen's impeccable customer service that truly left an indelible mark. His prowess as a salesman is matched only by his astute ability to ensure customers derive maximum value from their investment. While I may not currently possess the financial means to procure the car, I am compelled to express my heartfelt gratitude to Mr. Oosthuizen. His professionalism, expertise, and genuine care have left an enduring impression. Thank you, sir, for your unparalleled commitment to excellence.
0
Replies (0)