Legae Funeral Home
2.6|63 reviews
Responds in 16 hours 37 min
PR
Precious R
1 reviews | Active since Member
07 Oct 2025, 09:17
LEGAE / SOPEMA *** SERVICE!
I've been with them for more than 2 years. The service is horrible. I was told I owe money for one month of which I paid that amount. Looked at my policy documents and they changed cover amounts without my concern. I was made to pay for car hire option and later found out its not applicable to people outside of Johannesburg. I've been paying for this extra money for nothing. It's always stories with them. They **** up everything. The staff there doesn't want to take responsibility for anything. LEGAE/SOPEMA Childs play shame.
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Replies (1)Legae Funeral Home's replyOfficial
08 Oct 2025, 05:48Good Morning Precious,
We trust that you are well,
Thank you for bringing your concerns to our attention. We’re truly sorry to hear about your experience and would like to provide clarity regarding your account and policy.
After reviewing your profile and payment records, we confirmed that the debit order for the month in question was returned as unpaid due to the unsuccessful debt order. As part of our regulatory compliance under the Treating Customers Fairly framework, we immediately sent an SMS notification to inform you of the unsuccessful debit and provided alternative payment options to assist in resolving the matter.
Regarding the Courtesy Car benefit, please note that this is a nationwide service that is facilitated through our approved suppliers. The benefit provides a vehicle for temporary use. If the service is required outside Johannesburg, arrangements are made with our partners in that specific region to ensure clients still receive the same support.
We regret any misunderstanding or frustration caused and would like to assure you that our team remains committed to assisting you promptly and fairly. Please reach out to our Client Services team directly at 011 027 6339 / email:info@legaefuneral.co.za , and we’ll gladly assist you further to ensure the matter is resolved to your satisfaction.
Kind regards,
The Legae Team
We trust that you are well,
Thank you for bringing your concerns to our attention. We’re truly sorry to hear about your experience and would like to provide clarity regarding your account and policy.
After reviewing your profile and payment records, we confirmed that the debit order for the month in question was returned as unpaid due to the unsuccessful debt order. As part of our regulatory compliance under the Treating Customers Fairly framework, we immediately sent an SMS notification to inform you of the unsuccessful debit and provided alternative payment options to assist in resolving the matter.
Regarding the Courtesy Car benefit, please note that this is a nationwide service that is facilitated through our approved suppliers. The benefit provides a vehicle for temporary use. If the service is required outside Johannesburg, arrangements are made with our partners in that specific region to ensure clients still receive the same support.
We regret any misunderstanding or frustration caused and would like to assure you that our team remains committed to assisting you promptly and fairly. Please reach out to our Client Services team directly at 011 027 6339 / email:info@legaefuneral.co.za , and we’ll gladly assist you further to ensure the matter is resolved to your satisfaction.
Kind regards,
The Legae Team
Best regards,
Legae Funeral Home's reply08 Oct 2025, 05:48
Official
Good Morning Precious,
We trust that you are well,
Thank you for bringing your concerns to our attention. We’re truly sorry to hear about your experience and would like to provide clarity regarding your account and policy.
After reviewing your profile and payment records, we confirmed that the debit order for the month in question was returned as unpaid due to the unsuccessful debt order. As part of our regulatory compliance under the Treating Customers Fairly framework, we immediately sent an SMS notification to inform you of the unsuccessful debit and provided alternative payment options to assist in resolving the matter.
Regarding the Courtesy Car benefit, please note that this is a nationwide service that is facilitated through our approved suppliers. The benefit provides a vehicle for temporary use. If the service is required outside Johannesburg, arrangements are made with our partners in that specific region to ensure clients still receive the same support.
We regret any misunderstanding or frustration caused and would like to assure you that our team remains committed to assisting you promptly and fairly. Please reach out to our Client Services team directly at 011 027 6339 / email:info@legaefuneral.co.za , and we’ll gladly assist you further to ensure the matter is resolved to your satisfaction.
Kind regards,
The Legae Team
We trust that you are well,
Thank you for bringing your concerns to our attention. We’re truly sorry to hear about your experience and would like to provide clarity regarding your account and policy.
After reviewing your profile and payment records, we confirmed that the debit order for the month in question was returned as unpaid due to the unsuccessful debt order. As part of our regulatory compliance under the Treating Customers Fairly framework, we immediately sent an SMS notification to inform you of the unsuccessful debit and provided alternative payment options to assist in resolving the matter.
Regarding the Courtesy Car benefit, please note that this is a nationwide service that is facilitated through our approved suppliers. The benefit provides a vehicle for temporary use. If the service is required outside Johannesburg, arrangements are made with our partners in that specific region to ensure clients still receive the same support.
We regret any misunderstanding or frustration caused and would like to assure you that our team remains committed to assisting you promptly and fairly. Please reach out to our Client Services team directly at 011 027 6339 / email:info@legaefuneral.co.za , and we’ll gladly assist you further to ensure the matter is resolved to your satisfaction.
Kind regards,
The Legae Team
Best regards,