LegalX, BAD to None, legal aid/service

Today I canceled my LegalX membership after many years as they failed to assist me with proper legal aid and assistance. Once I sued and they allocated an *********** legal team that failed to do their work. Today I pressed upon them for legal aid regarding my house deed and they said they cannot help me.i must get legal aid from my banking institute to help me.. SO WHY PAY for a company that cannot assist you in legal matters, as this is what they do. So I cut my losses and ran... Last month they even increased my monthly policy payment... For what?