Lendplus Technology (Pty) Ltd
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Lendplus Technology shows a sharp split between exceptional named agent service and serious operational pain points. Customers consistently praise individual consultants by name for fast, friendly call centre support, while a recurring minority report unauthorised debits, refund delays, settlement letter failures, and unresponsive email channels. The business excels at human contact-centre interactions but struggles with back-office processes and asynchronous communication.
Replied to 48% of negative reviews
Reply time on negative reviews: 46h 21m
TrustIndex
6.6
Ranking
#10
in Loans & Credit
Reply Time
46h 21m
NPS Score
57
Recommended: Very Likely
Replied to 48% of negative reviews
Reply time on negative reviews: 46h 21m
Based on recent customer reviews, Lendplus Technology shows a sharp split between exceptional named agent service and serious operational pain points. Customers consistently praise individual consultants by name for fast, friendly call centre support, while a recurring minority report unauthorised debits, refund delays, settlement letter failures, and unresponsive email channels. The business excels at human contact-centre interactions but struggles with back-office processes and asynchronous communication.
Lendplus Technology (Pty) Ltd's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customer Service & Professional Guidance (4.2). Customers repeatedly name agents like Audra, Elvis, Brenda, Vusi, Carla, Riley, Uyanda, Avile, Shane and Sisonke as patient, knowledgeable and going the extra mile. Call centre warmth is the standout strength.
The most common complaint about Lendplus Technology (Pty) Ltd, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Communication & Responsiveness (2.8). While telephone agents respond quickly, email support is widely described as non-existent. Customers report ignored emails for weeks, chatbot loops, and repeated escalations without resolution, especially for refunds, settlement letters and account closure queries.
Lendplus Technology (Pty) Ltd scores 3.1 out of 5 on Hellopeter's AI analysis of service quality in Loans & Credit, compared to the Loans & Credit industry average of 2.2. Their strongest theme is Agent Quality (4.1); their weakest is Credit Reporting (2.3). The top AI-rated Loans & Credit business on Hellopeter is Gold Capital (4.8). How is the AI Score calculated? →
Lendplus Technology (Pty) Ltd has a TrustIndex of 6.6 out of 10 on Hellopeter, based on 3,083 reviews in the last 12 months. They reply to 48% of negative reviews, typically within 46 hours 21 min. Hellopeter has tracked Lendplus Technology (Pty) Ltd across 3,248 total reviews. How is the TrustIndex calculated? →
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