The Letting Cooperation Misleading Consumers

It is with an unpleasant experience that I write this mail to you. However, I believe that Consumers should always be protected from companies that don't operate ethically. Many have already complained about this company experiencing the same or more problems than we did.

Below are some of the reasons for my complaints: The Letting Cooperation, is where we rented for a year and a half before we left. Initially when we moved in, they didn't wipe the place, mop it, etc. and there were items that were not remove to their original condition (such as shelfs from previous tenants, etc.), this was said to not be an issue and when we leave we wouldn't have to worry about it.

Further we were pushed to pay 2 months deposit instead of a month and a half that is usually their standard. We abided by their requests and paid as required with no hassles. Once we were finally in, we had a few issues and would report when required. We came to find that the maintenance team was very slow to fix issues, some of the issues were ignored or not even fixed therefore we just got things done ourselves as we didn't have time to wait for them.

Furthermore, their system for water & electricity with the rental was very mysterious in the manner in which it worked. As from time to time our electricity would just deplete very fast although there would be no one in the house during the day. The water rate would be high as well and when you ask the people that manage the system how they measure the success of the system that it is working accurately, the answer we receive was in a nutshell that they not 100% sure but it is plugged in with the utilities, etc.

Lastly, when we moved out we gave them more than 3 months to find new tenants. Above and beyond that we even helped to look for tenants for them as the contract stated that if you cancel in between the year you have to give 21 business days written notice of which we gave them 30 days. Further we stayed an additional 3 months to cover the penalty we would have to incur if we just moved out and they were happy with this arrangement, until we were fed up of the fact that there wasn't much people coming to view nor good marketing to actually attract more tenants. We became sitting ducks in a sense of that they were looking for a reason to make us pay them. We finally moved out 3 months and a half later and they suddenly gave us a penalty of another 3 months rental. Above and beyond we actually cleaned the walls, took out all the nails and painted them, the house looked practically newer than when we moved in. We left the shelfs that we found as they were. They then charged so expensive for further maintenance on their end of items that didn't even make sense and were not identified during inspection.

They also charged us for items that were there when we arrived meaning it was the bill for the previous tenant and yet we were not getting charged for it. Also we found it odd that they gave us the refund form for the deposit and that their lawyer when responding to our mail practically couldn’t tell us that in the contractual agreement it is written, instead she said this is her interpretation of the agreement.

Anyways, we are busy handling this matter in court already and we just strongly had to bring this to your attention to protect consumers as many are having the same experience with them. They practically suck money out of people to make themselves more money which is not correct one bit. For us it was very unfair as we abided by the rules and ensured that the property was well maintained.