LS
Lexus South Africa
Unclaimed Business
LS
Lexus South Africa
Unclaimed Business
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Review Distribution
2.8|6 Reviews
Jun '25 - May '26
5(33.3%)
4(0%)
3(16.7%)
2(16.7%)
1(33.3%)
5(33.3%)
4(0%)
3(16.7%)
2(16.7%)
1(33.3%)
Frequently Asked Questions About Lexus South Africa
Lexus South Africa has a TrustIndex of 0 out of 10 on Hellopeter, based on 6 reviews in the last 12 months. Hellopeter has tracked Lexus South Africa across 95 total reviews. How is the TrustIndex calculated? →
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKS
Kristelle S
1 reviews | Active since Jan 2020
13 Feb 2026, 20:12
Extremely disappointing experience with Lexus NX 250 – unresolved interior defect
We purchased a Lexus NX 250 last year, expecting the premium build quality and service that the brand is known for. Unfortunately, we have been dealing with excessive cracking and rattling sounds coming from the centre piano-black trim since early on. The issue was reported to our local Lexus service centre more than a month ago. Since then, we have submitted numerous videos clearly demonstrating the problem, yet there has been no clear diagnosis, no resolution, and no meaningful feedback on how or when this will be fixed. For a vehicle costing over R1 million, this level of interior noise and the slow response from customer support is unacceptable. The most frustrating part is not just the defect itself, but the ongoing lack of urgency and communication. We purchased Lexus specifically for its reputation for quality and customer care. At this point, both have fallen far short of expectations. We are posting this publicly in the hope that Lexus South Africa will take ownership of the issue, provide proper technical feedback, and resolve the problem without further delay.
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Kristelle S
1 reviews | Active since Jan 2020
13 Feb 2026, 20:12
Extremely disappointing experience with Lexus NX 250 – unresolved interior defect
We purchased a Lexus NX 250 last year, expecting the premium build quality and service that the brand is known for. Unfortunately, we have been dealing with excessive cracking and rattling sounds coming from the centre piano-black trim since early on. The issue was reported to our local Lexus service centre more than a month ago. Since then, we have submitted numerous videos clearly demonstrating the problem, yet there has been no clear diagnosis, no resolution, and no meaningful feedback on how or when this will be fixed. For a vehicle costing over R1 million, this level of interior noise and the slow response from customer support is unacceptable. The most frustrating part is not just the defect itself, but the ongoing lack of urgency and communication. We purchased Lexus specifically for its reputation for quality and customer care. At this point, both have fallen far short of expectations. We are posting this publicly in the hope that Lexus South Africa will take ownership of the issue, provide proper technical feedback, and resolve the problem without further delay.
0
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Tyrone B
1 reviews | Active since Jan 2020
9 Jan 2026, 09:09
LEXUS SA, Parts supply issues, backwards and forwards for four months for an in-plan Lexus.
6 Lexus products later it's fair to say I'm a fan of the brand. but WOWZA, things have gone backwards at Toyota/Lexus SA. I have tried the Lexus SA customer care line times at 3 times morning. My case loaded with them in October keeps getting closed. Why would they close the case when clear the issues are ongoing? The customer care line times out after 4 minuets then you call again. on the 4th try someone actually answered. The original case was lodged in October 2025 and is still ongoing. I had purchased a 2020 RX Lexus with 54000kms on the clock in October 2025 from Edenvale Toyota. Issue one. The dealer sold me a Lexus extended warranty which has turned out be the wrong product. Pre-owned warranty as opposed to an extended Warranty. The struggle to get this rectified is ongoing since November. Why they would sell me or even load on the innovation system a pre- owned Lexus warranty that runs parallel to the car's existing warranty is beyond me. It should have an extended warranty from the start, so the warranty should only kick in upon expiry of the existing 7 warranty year plan. On the 30th of September I notified Lexus the Glen of 3 concerns. a suspension groan at the front a suspension groan at the rear and a rattling sunroof. On test driving the vehicle these noises were not present but were audible a day after delivery with normal driving. I notified the selling dealership a day after delivery and was referred straight to Lexus dealership as it's under a maintenance plan which makes sense. The vehicle went in on the 23rd of October and that is where the real mess starts. the vehicle was returned to me the same day with the dealership saying they can't hear any of the of the three noises. for the record two months earlier, my 2024 ES Lexus had the exact same sunroof rattle which they also said they could not hear. After having a discussion with the workshop Manager at Lexus the Glen and loading a case with Lexus SA customer care i was allocated a much-appreciated courtesy car by the Glen Lexus. At this point let me state the staff are great at the Glen, friendly and willing to assist etc, but after a week of coms eventually it was confirmed that all three noises were heard. I was told that the front and rear shocks and shock mountings on the right hand side of the car would be replaced. to my surprise given that this is Toyota product the shocks took 32 days to come into country, what softened the blow was the loan car. I collected the car on day 33. low and behold after 33 days all three noises were present on my return drive home. front and rear suspension groans plus the sunroof rattle. I was then told a booking needs to be made with the Lexus repair center. About a week later my car was collected and a loan car was dropped off. (Nice touch) after around a week i was asked to go through to the repair center (Lexus Eastrand) to explain the noises which I duly did. a day after my visit it was determined that the front sway bushings were worn, for the record i had suggested this as possible cause all the way back in September, by this stage it was November. Again, I had to wait for parts, 3 weeks. so again, my car sat at a Lexus dealer for three weeks with rear suspension and sunroof noise unattended. During said three week period of waiting for parts I went for yet another drive with the workshop Manager to hear the rear suspension noise which (surprise!) was determined to be the rear sway bushings. the parts for the front arrived just before Christmas and with applause after 3 months the front groan was gratefully sorted. However, I now needed to wait for till the 8th of Jan 2026 for the rear bushings to arrive. I confirmed the workshop Manager on Monday the 5th that all was in order for the repair on the 9th which it was and low behold upon my arrival this morning (9th of Jan) the sway bar rear bushings are not at the dealership they will only arrive on the 22nd of JAN. just a reminder, when I first complained back in September 2025, I had suggested rear sway bar bushings or control arm bushings. As for the sunroof, well that rattle is still ever present (nearly four months later) despite repair recall number present on the on the Lexus global site that Lexus SA say they apparttly know nothing about. To make this clear the staff that I have dealt with have been caring, professional and willing to assist, the loan car is truly much appreciated, but the continual wait for parts and miss diagnosis dragging on for 4 months is really not in keeping with what is meant A) be a reliable Toyota product and B) a luxury brand experience. One would assume in the wake of the onslaught of good far more affordable Chinese product Lexus SA would wake up before it too late. At what point do Lexus SA intervene? At what point do Lexus SA get someone senior to call me and calm the situation down. At what point do Toyota/Lexus SA call Toyota Edenvale and say, actually this customer should be refunded his money? BTW, the 2nd star is only because of the staff that are really trying to get this right. Lexus is lucky to have them representing the brand. as for their parts supply issues and build quality issues they should be ashamed.
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Tyrone B
1 reviews | Active since Jan 2020
9 Jan 2026, 09:09
LEXUS SA, Parts supply issues, backwards and forwards for four months for an in-plan Lexus.
6 Lexus products later it's fair to say I'm a fan of the brand. but WOWZA, things have gone backwards at Toyota/Lexus SA. I have tried the Lexus SA customer care line times at 3 times morning. My case loaded with them in October keeps getting closed. Why would they close the case when clear the issues are ongoing? The customer care line times out after 4 minuets then you call again. on the 4th try someone actually answered. The original case was lodged in October 2025 and is still ongoing. I had purchased a 2020 RX Lexus with 54000kms on the clock in October 2025 from Edenvale Toyota. Issue one. The dealer sold me a Lexus extended warranty which has turned out be the wrong product. Pre-owned warranty as opposed to an extended Warranty. The struggle to get this rectified is ongoing since November. Why they would sell me or even load on the innovation system a pre- owned Lexus warranty that runs parallel to the car's existing warranty is beyond me. It should have an extended warranty from the start, so the warranty should only kick in upon expiry of the existing 7 warranty year plan. On the 30th of September I notified Lexus the Glen of 3 concerns. a suspension groan at the front a suspension groan at the rear and a rattling sunroof. On test driving the vehicle these noises were not present but were audible a day after delivery with normal driving. I notified the selling dealership a day after delivery and was referred straight to Lexus dealership as it's under a maintenance plan which makes sense. The vehicle went in on the 23rd of October and that is where the real mess starts. the vehicle was returned to me the same day with the dealership saying they can't hear any of the of the three noises. for the record two months earlier, my 2024 ES Lexus had the exact same sunroof rattle which they also said they could not hear. After having a discussion with the workshop Manager at Lexus the Glen and loading a case with Lexus SA customer care i was allocated a much-appreciated courtesy car by the Glen Lexus. At this point let me state the staff are great at the Glen, friendly and willing to assist etc, but after a week of coms eventually it was confirmed that all three noises were heard. I was told that the front and rear shocks and shock mountings on the right hand side of the car would be replaced. to my surprise given that this is Toyota product the shocks took 32 days to come into country, what softened the blow was the loan car. I collected the car on day 33. low and behold after 33 days all three noises were present on my return drive home. front and rear suspension groans plus the sunroof rattle. I was then told a booking needs to be made with the Lexus repair center. About a week later my car was collected and a loan car was dropped off. (Nice touch) after around a week i was asked to go through to the repair center (Lexus Eastrand) to explain the noises which I duly did. a day after my visit it was determined that the front sway bushings were worn, for the record i had suggested this as possible cause all the way back in September, by this stage it was November. Again, I had to wait for parts, 3 weeks. so again, my car sat at a Lexus dealer for three weeks with rear suspension and sunroof noise unattended. During said three week period of waiting for parts I went for yet another drive with the workshop Manager to hear the rear suspension noise which (surprise!) was determined to be the rear sway bushings. the parts for the front arrived just before Christmas and with applause after 3 months the front groan was gratefully sorted. However, I now needed to wait for till the 8th of Jan 2026 for the rear bushings to arrive. I confirmed the workshop Manager on Monday the 5th that all was in order for the repair on the 9th which it was and low behold upon my arrival this morning (9th of Jan) the sway bar rear bushings are not at the dealership they will only arrive on the 22nd of JAN. just a reminder, when I first complained back in September 2025, I had suggested rear sway bar bushings or control arm bushings. As for the sunroof, well that rattle is still ever present (nearly four months later) despite repair recall number present on the on the Lexus global site that Lexus SA say they apparttly know nothing about. To make this clear the staff that I have dealt with have been caring, professional and willing to assist, the loan car is truly much appreciated, but the continual wait for parts and miss diagnosis dragging on for 4 months is really not in keeping with what is meant A) be a reliable Toyota product and B) a luxury brand experience. One would assume in the wake of the onslaught of good far more affordable Chinese product Lexus SA would wake up before it too late. At what point do Lexus SA intervene? At what point do Lexus SA get someone senior to call me and calm the situation down. At what point do Toyota/Lexus SA call Toyota Edenvale and say, actually this customer should be refunded his money? BTW, the 2nd star is only because of the staff that are really trying to get this right. Lexus is lucky to have them representing the brand. as for their parts supply issues and build quality issues they should be ashamed.
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Replies (0)JS
Johan S
1 reviews | Active since Jan 2020
22 Dec 2025, 11:47
LEXUS LX 700H THUMP SOUND !!!
LEXUS LX700h OVERTRAIL FANTASTIC VEHICLE...BUT...THE THUMP SOUND WHEN ENJIN START AND CUT OUT SWITCHING BETWEEN HYBRID AND COMBUTION !! TECHNICALLY HOW THE LX ****ION ACCORDING TO LEXUS SA !!! THUMP NOT WHAT YOU EXPECT FROM A LUXURY VEHICLE IN THIS SECTOR !!! NO REVIEWS IN SA BUT MANY IN AMERICA https://www.lexuslxforum.com/threads/thump-from-hybrid-like-a-bass-drop.102/?utm_source=chatgpt.com AS MUCH AS THE ENJIN IS PROGRAMMED TO CUT OUT WHEN HYBRID STARTS PROBLEM CAN BE RESOLVED IF PROGRAMMED NOT TO CUT OUT AND KEEP IDLING...THIS WOULD SOLVE THE PROBLEM !!! LEXUS SA SILENT ON SUGGETION !!
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Johan S
1 reviews | Active since Jan 2020
22 Dec 2025, 11:47
LEXUS LX 700H THUMP SOUND !!!
LEXUS LX700h OVERTRAIL FANTASTIC VEHICLE...BUT...THE THUMP SOUND WHEN ENJIN START AND CUT OUT SWITCHING BETWEEN HYBRID AND COMBUTION !! TECHNICALLY HOW THE LX ****ION ACCORDING TO LEXUS SA !!! THUMP NOT WHAT YOU EXPECT FROM A LUXURY VEHICLE IN THIS SECTOR !!! NO REVIEWS IN SA BUT MANY IN AMERICA https://www.lexuslxforum.com/threads/thump-from-hybrid-like-a-bass-drop.102/?utm_source=chatgpt.com AS MUCH AS THE ENJIN IS PROGRAMMED TO CUT OUT WHEN HYBRID STARTS PROBLEM CAN BE RESOLVED IF PROGRAMMED NOT TO CUT OUT AND KEEP IDLING...THIS WOULD SOLVE THE PROBLEM !!! LEXUS SA SILENT ON SUGGETION !!
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Kippie A
1 reviews | Active since Jan 2020
21 Nov 2025, 10:06
LEXUS MAGIC IN LYNNWOOD ROAD AT HALFWAY LEXUS!
I was truly surprised — and filled with pride — to experience such an outstanding and luxurious dealership at Lexus Halfway Lynnwood. Their service is distinctive and of the highest standard. The team impressed me with their extensive knowledge of the vehicles, and any concern I had was resolved within minutes… even the smallest questions and worries were handled with patience and expertise. Being part of the Lexus family is so much more than driving a safe and luxurious vehicle. It also comes with the reassurance of exceptional after-sales care, supported by people who genuinely live the Lexus dream. A heartfelt thank you to Gillian, who not only promises excellence but consistently delivers true Lexus magic!
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Kippie A
1 reviews | Active since Jan 2020
21 Nov 2025, 10:06
LEXUS MAGIC IN LYNNWOOD ROAD AT HALFWAY LEXUS!
I was truly surprised — and filled with pride — to experience such an outstanding and luxurious dealership at Lexus Halfway Lynnwood. Their service is distinctive and of the highest standard. The team impressed me with their extensive knowledge of the vehicles, and any concern I had was resolved within minutes… even the smallest questions and worries were handled with patience and expertise. Being part of the Lexus family is so much more than driving a safe and luxurious vehicle. It also comes with the reassurance of exceptional after-sales care, supported by people who genuinely live the Lexus dream. A heartfelt thank you to Gillian, who not only promises excellence but consistently delivers true Lexus magic!
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Randhir R
1 reviews | Active since Jan 2020
15 Oct 2025, 10:16
WORLD-CLASS SERVICE
I can't find the said Dealership, so referring to head office. I recently visited Lexus Fourways and was very keen on a second hand Lexus NX. The said vehicle was reviewed many times and eventually got myself to a test drive. We were welcomed by salesman, Neville. He discussed details and then we test drove the vehicle. Was very good, but had some issues. My wife asked Neville if there was any other vehicle and he took us to the Champaign NX. We fell in love with the vehicle. Long story short. The service and after service received from Neville and manager Jose was exceptional to say the least. These gentlemen made us feel like purchasing a brand new vehicle. I had purchased a few cars in my time and this service has topped all. The after service as well. Out of this world experience. HATS OFF NEVILLE AND JOSE WORLD CLASS SERVICE 👏
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Randhir R
1 reviews | Active since Jan 2020
15 Oct 2025, 10:16
WORLD-CLASS SERVICE
I can't find the said Dealership, so referring to head office. I recently visited Lexus Fourways and was very keen on a second hand Lexus NX. The said vehicle was reviewed many times and eventually got myself to a test drive. We were welcomed by salesman, Neville. He discussed details and then we test drove the vehicle. Was very good, but had some issues. My wife asked Neville if there was any other vehicle and he took us to the Champaign NX. We fell in love with the vehicle. Long story short. The service and after service received from Neville and manager Jose was exceptional to say the least. These gentlemen made us feel like purchasing a brand new vehicle. I had purchased a few cars in my time and this service has topped all. The after service as well. Out of this world experience. HATS OFF NEVILLE AND JOSE WORLD CLASS SERVICE 👏
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Mafika M
1 reviews | Active since Jan 2020
6 Oct 2025, 12:50
LEXUS CENTURION: PATHETIC CUSTOMER SERVICES
Dear Sir/Madam I went to Toyota Centurion on Monday the 6th of October 2025 between 08h30 & 09h00 in the morning, to do minor errands at the Dealership. Whilst I was there, I decide to pop-in to Lexus Dealership & to my surprise there was only a Receptionist that was visible. She tried her best to get someone to assist me as I was interested in the Lexus GX 550 SUV as I saw it on Ignition channel 189 on DSTV last week. My reason/s to get to the Lexus Dealership is because I have an interest in "box-like-shaped-SUV's". For an example, I like cars similar to Land Rover Defender, BMW X7, Mercedes G-wagon, & other brands similar. Your Receptionist ended up calling another African lady, as I don't know her name because SHE NEVER INTRODUCED HERSELF, even now I DON'T KNOW HER NAME. I was just told that SHE's A LEXUS BRAND MANAGER. She was wearing what we normally call a "doek" on her head, wearing mustard-like long dress with make-up & earrings. She mentioned to me that her Sales person went out & she can assist me. Her APPROACH & BODY-LANGUAGE was very UNPROFESSIONAL. She was MOODY-LIKE. Worse part as I was telling her that it's been more than 15minutes waiting for a Salesperson. Instead of her to apologise for the delay, she wanted to argue with me as a Client. That's when I decided to leave the Lexus Dealership & lodged my complaint with professional people like Toyota New Vehicle Sales Manager (Reino Van Wyk). Reino Van Wyk was so professional & he could see my face that something agitated me. Worse part Reino Van Wyk was in a meeting with another colleague in his Office, but he left his colleague to assist me as his colleague was on the other phone. Lastly I've tried to call your Lexus South Africa numbers that is +27 (0)11-809-2991 & 0800-220-000. All your lines were busy. Then I concluded why your brand is not so popular to the South African market, as my first experience with Lexus was VERY PATHETIC. Hopefully this email will reach relevant individual concerning Customer Services. NB: Also, your Centurion Lexus brand is visible in the front, but the Dealership is difficult to see & I didn't see Lexus signage leading to Lexus. If I didn't ask Toyota Receptionists, I would not have seen the Lexus Dealership.
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Mafika M
1 reviews | Active since Jan 2020
6 Oct 2025, 12:50
LEXUS CENTURION: PATHETIC CUSTOMER SERVICES
Dear Sir/Madam I went to Toyota Centurion on Monday the 6th of October 2025 between 08h30 & 09h00 in the morning, to do minor errands at the Dealership. Whilst I was there, I decide to pop-in to Lexus Dealership & to my surprise there was only a Receptionist that was visible. She tried her best to get someone to assist me as I was interested in the Lexus GX 550 SUV as I saw it on Ignition channel 189 on DSTV last week. My reason/s to get to the Lexus Dealership is because I have an interest in "box-like-shaped-SUV's". For an example, I like cars similar to Land Rover Defender, BMW X7, Mercedes G-wagon, & other brands similar. Your Receptionist ended up calling another African lady, as I don't know her name because SHE NEVER INTRODUCED HERSELF, even now I DON'T KNOW HER NAME. I was just told that SHE's A LEXUS BRAND MANAGER. She was wearing what we normally call a "doek" on her head, wearing mustard-like long dress with make-up & earrings. She mentioned to me that her Sales person went out & she can assist me. Her APPROACH & BODY-LANGUAGE was very UNPROFESSIONAL. She was MOODY-LIKE. Worse part as I was telling her that it's been more than 15minutes waiting for a Salesperson. Instead of her to apologise for the delay, she wanted to argue with me as a Client. That's when I decided to leave the Lexus Dealership & lodged my complaint with professional people like Toyota New Vehicle Sales Manager (Reino Van Wyk). Reino Van Wyk was so professional & he could see my face that something agitated me. Worse part Reino Van Wyk was in a meeting with another colleague in his Office, but he left his colleague to assist me as his colleague was on the other phone. Lastly I've tried to call your Lexus South Africa numbers that is +27 (0)11-809-2991 & 0800-220-000. All your lines were busy. Then I concluded why your brand is not so popular to the South African market, as my first experience with Lexus was VERY PATHETIC. Hopefully this email will reach relevant individual concerning Customer Services. NB: Also, your Centurion Lexus brand is visible in the front, but the Dealership is difficult to see & I didn't see Lexus signage leading to Lexus. If I didn't ask Toyota Receptionists, I would not have seen the Lexus Dealership.
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Mohammed M
1 reviews | Active since Jan 2020
23 Apr 2025, 09:43
NIGHTMARE : WORST EXPERIENCE WITH LEXUS
Hi. I have had my vehicle Lexus GS350 with Lexus in the workshop almost this entire year. It remains at your workshop awaiting a part which has been delayed numerous times. The service provided has been comical and absolutely below any acceptable standard from any brand let alone from a luxury brand. I've retained my communications between myself and Lexus employees from technical managers, call centre's to sales and others. In addition to this, the calls are recorded on your end and I have retained recordings of my own. I've liaise with Bianca who has been on my case since the start. My wife has just entered the market for a new vehicle and was considering a purchase on a lexus. I strongly advised her to not even consider given the level of service recieved thus far. At this point I still await feedback regarding what is happening with my vehicle and what has been done in around 4 MONTHS that they have been attending to it. The only time I get ANY feedback is if I actually call in myself. There is limited communication, I've been kept in the dark and been severely inconvenienced. I do believe that other consumers should know about the service behind the brand because truly this is a grave injustice and failure to deliver on the promises that you boast your brand delivers. The issue remains unresolved. The manner in which this matter was dealt with was extremely shady and lacks transparency. We have gone as far as consulting lawyers on the matter. I'd love for nothing more than to just have my matter sorted after having to wait for almost half the YEAR!
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Mohammed M
1 reviews | Active since Jan 2020
23 Apr 2025, 09:43
NIGHTMARE : WORST EXPERIENCE WITH LEXUS
Hi. I have had my vehicle Lexus GS350 with Lexus in the workshop almost this entire year. It remains at your workshop awaiting a part which has been delayed numerous times. The service provided has been comical and absolutely below any acceptable standard from any brand let alone from a luxury brand. I've retained my communications between myself and Lexus employees from technical managers, call centre's to sales and others. In addition to this, the calls are recorded on your end and I have retained recordings of my own. I've liaise with Bianca who has been on my case since the start. My wife has just entered the market for a new vehicle and was considering a purchase on a lexus. I strongly advised her to not even consider given the level of service recieved thus far. At this point I still await feedback regarding what is happening with my vehicle and what has been done in around 4 MONTHS that they have been attending to it. The only time I get ANY feedback is if I actually call in myself. There is limited communication, I've been kept in the dark and been severely inconvenienced. I do believe that other consumers should know about the service behind the brand because truly this is a grave injustice and failure to deliver on the promises that you boast your brand delivers. The issue remains unresolved. The manner in which this matter was dealt with was extremely shady and lacks transparency. We have gone as far as consulting lawyers on the matter. I'd love for nothing more than to just have my matter sorted after having to wait for almost half the YEAR!
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Anonymous
1 reviews | Active since Jan 2020
31 Mar 2025, 12:58
Urgent Complaint – Ongoing Hybrid System Issues with Lexus IS300h (2019 Model)
Dear Lexus South Africa, I am writing to formally express my extreme dissatisfaction with the service and reliability of my 2019 Lexus IS300h, which is still under warranty and service plan. Despite multiple visits to your dealerships, the issue with my hybrid system remains unresolved, causing significant inconvenience and frustration. The problem first started when the hybrid battery warning lights came on, and the car would not start. I took the vehicle to Lexus Stellenbosch, where it took them two days to diagnose the issue. They then ordered a new 12V battery from Japan, which took over two weeks to arrive, leaving me without transport for an extended period. Once the battery finally arrived and was fitted, the issue persisted. The car was unable to hold a charge, leaving me stranded yet again. I took it back to the dealership, and they replaced the battery. After this, I took the car to Lexus Cape Town for its scheduled service and inspection, hoping that any underlying issues would be addressed. However, less than a week after the service, I am once again stranded with the same hybrid system warning, stating: "Hybrid battery system not working, switch to P." This means I cannot drive the vehicle and must now repeatedly take it in for inspection. This ongoing issue is completely unacceptable. With only 30,000 km on the clock, this Lexus has been the most unreliable vehicle I have ever owned. I have previously owned VW, Audi, and BMW, and none have given me this level of trouble. Furthermore, the service experience from Lexus has been the worst I have encountered, with excessive delays and no long-term solution provided. I demand an immediate resolution to this matter. This vehicle needs a thorough inspection and a permanent fix, not temporary band-aid solutions. If this issue persists, I will have no choice but to escalate this matter further, as I cannot continue to drive an unreliable car under a supposedly premium brand. Please advise on how Lexus South Africa will rectify this situation urgently. I expect a response with a concrete action plan as soon as possible. Yours sincerely,
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Anonymous
1 reviews | Active since Jan 2020
31 Mar 2025, 12:58
Urgent Complaint – Ongoing Hybrid System Issues with Lexus IS300h (2019 Model)
Dear Lexus South Africa, I am writing to formally express my extreme dissatisfaction with the service and reliability of my 2019 Lexus IS300h, which is still under warranty and service plan. Despite multiple visits to your dealerships, the issue with my hybrid system remains unresolved, causing significant inconvenience and frustration. The problem first started when the hybrid battery warning lights came on, and the car would not start. I took the vehicle to Lexus Stellenbosch, where it took them two days to diagnose the issue. They then ordered a new 12V battery from Japan, which took over two weeks to arrive, leaving me without transport for an extended period. Once the battery finally arrived and was fitted, the issue persisted. The car was unable to hold a charge, leaving me stranded yet again. I took it back to the dealership, and they replaced the battery. After this, I took the car to Lexus Cape Town for its scheduled service and inspection, hoping that any underlying issues would be addressed. However, less than a week after the service, I am once again stranded with the same hybrid system warning, stating: "Hybrid battery system not working, switch to P." This means I cannot drive the vehicle and must now repeatedly take it in for inspection. This ongoing issue is completely unacceptable. With only 30,000 km on the clock, this Lexus has been the most unreliable vehicle I have ever owned. I have previously owned VW, Audi, and BMW, and none have given me this level of trouble. Furthermore, the service experience from Lexus has been the worst I have encountered, with excessive delays and no long-term solution provided. I demand an immediate resolution to this matter. This vehicle needs a thorough inspection and a permanent fix, not temporary band-aid solutions. If this issue persists, I will have no choice but to escalate this matter further, as I cannot continue to drive an unreliable car under a supposedly premium brand. Please advise on how Lexus South Africa will rectify this situation urgently. I expect a response with a concrete action plan as soon as possible. Yours sincerely,
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