Liberty incompetence

I am writing once again to express my deepest frustration as I have reached my wits end in regards to liberty its incompetence and lack of clarity surrounding its platforms and ineffective queries regarding fund access which is not user friendly,accessing information and funds should not be this difficult. For a financial services company managing one's retirement fund this is unacceptable,customer service has proven its incompetence and ineffectiveness shifting responsibility between departments without clear resolution.i would like assistance to cancel this fund.