THIS PALCE IS A JOKE!!!!

THIS PLACE IS A DAM JOKE !!!! THEY CHAGED ME R29.33 FOR AN EMAIL I SENT TO THEM ASKING FOR AN UPDATED STATEMENT !!!! THEN CHAGED ME AGAIN R32.78 BECAUSE THE MUST DO THEIR JOBS AND ACTUALLY REPLY TO MY EMAIL!!!! WHAT A DAM JOKE, ITS BECAUSE OF PEOPLE LIKE YOU THAT PEOPLE RATHER RUN AWAY FROM THEIR DEBTS BECASUE YOU MAKE IT IMPOSSIBLE TO PAY ACCOUNTS ADDINGING CHARGES FOR EVERYTHING AND MORE THAT YOU DONT EVEN DO????