Life Glynnwood Hospital
TrustIndex
0
Ranking
#14
in Health & Medical
NPS Score
-34
Recommended: Unlikely
Jun '25 - May '26
Life Glynnwood Hospital has a TrustIndex of 0 out of 10 on Hellopeter, based on 5 reviews in the last 12 months. Hellopeter has tracked Life Glynnwood Hospital across 21 total reviews. How is the TrustIndex calculated? →
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
So my wife arrives at the hospital as she started bleeding as we recently found out she’s pregnant. She took herself straight to the emergencies and I was in the middle of Johannesburg then had to travel to Randburg by the time I did my necessary collections and got to the hospital she still hadn’t seen a doctor. With that said that’s now a 2 hour window. Don’t get me wrong the staff are very friendly and polite just your security would’ve ended up in a body bag by trying to prevent me from seeing my wife. With this now being said she’s been here since before 11am as I’m writing this it’s now 6:38pm and only now has the gynaecologist managed to see her. This is her very first pregnancy as we’ve been struggling to have children. And to receive this form of “prompt” service and I can guarantee this is going to put a massive dent in my medical aid. I am very unsatisfied with the quality of service and the process of actually getting someone to see my wife.
1 reviews | Active since Jan 2020
So my wife arrives at the hospital as she started bleeding as we recently found out she’s pregnant. She took herself straight to the emergencies and I was in the middle of Johannesburg then had to travel to Randburg by the time I did my necessary collections and got to the hospital she still hadn’t seen a doctor. With that said that’s now a 2 hour window. Don’t get me wrong the staff are very friendly and polite just your security would’ve ended up in a body bag by trying to prevent me from seeing my wife. With this now being said she’s been here since before 11am as I’m writing this it’s now 6:38pm and only now has the gynaecologist managed to see her. This is her very first pregnancy as we’ve been struggling to have children. And to receive this form of “prompt” service and I can guarantee this is going to put a massive dent in my medical aid. I am very unsatisfied with the quality of service and the process of actually getting someone to see my wife.
1 reviews | Active since Jan 2020
Medical aid claims rejected because they do not submit the claims for the doctors and blood work on the correct dates. It is mission impossible to get hold of the case manager to assist. Was also not treated well by nursing staff. Unfortunately a Discovery Keycare patient does not have a choice of hospitals.
1 reviews | Active since Jan 2020
Medical aid claims rejected because they do not submit the claims for the doctors and blood work on the correct dates. It is mission impossible to get hold of the case manager to assist. Was also not treated well by nursing staff. Unfortunately a Discovery Keycare patient does not have a choice of hospitals.
1 reviews | Active since Jan 2020
I don't know how to adress this but i need to get things of my mind. No respect for patients nor their visitors. Certain things being done without concent and they only showed the attitude of doing the patient and the family a favour. I will be making a appoinment with case manager and will let my mind & heart speak for them self. But this hospital i will not recommend to anyone worst experience we had as a family
1 reviews | Active since Jan 2020
I don't know how to adress this but i need to get things of my mind. No respect for patients nor their visitors. Certain things being done without concent and they only showed the attitude of doing the patient and the family a favour. I will be making a appoinment with case manager and will let my mind & heart speak for them self. But this hospital i will not recommend to anyone worst experience we had as a family
1 reviews | Active since Jan 2020
Over the last two years I have used the Glynnwood Hospital numerous times without any complaints. However, the treatment received at the ER Department was substandard and a waist of not only time, but money. The Doctor insisted on doing a Costly Brain CT Scan even though I said it won't indicate that there is a problem with my Brain Shunt. She told me to go see my Neurologist or Neurosurgeon in 2026, despite all the pain and discomfort I am in. She gave me a prescription for medication that I have tried before that doesn't work. High Intercranial Pressure of the Cerebrospinal Fluid around the Brain causes severe headaches, nausea, earache and problems with your eyes. It needs to be drained surgically by a Lumbar Punch or Replacing the Brain Shunt.
1 reviews | Active since Jan 2020
Over the last two years I have used the Glynnwood Hospital numerous times without any complaints. However, the treatment received at the ER Department was substandard and a waist of not only time, but money. The Doctor insisted on doing a Costly Brain CT Scan even though I said it won't indicate that there is a problem with my Brain Shunt. She told me to go see my Neurologist or Neurosurgeon in 2026, despite all the pain and discomfort I am in. She gave me a prescription for medication that I have tried before that doesn't work. High Intercranial Pressure of the Cerebrospinal Fluid around the Brain causes severe headaches, nausea, earache and problems with your eyes. It needs to be drained surgically by a Lumbar Punch or Replacing the Brain Shunt.
1 reviews | Active since Jan 2020
The staff has horrible service from front desk to the nurses
1 reviews | Active since Jan 2020
The staff has horrible service from front desk to the nurses
1 reviews | Active since Jan 2020
I'm scheduled for C section next week at life Glynnwood. I previously had a c section at Mediclinic and the process was so smooth. After bookings, I knew what I'm expected to bring to the hospital for both me and the baby. I knew If they offered birth registrations or not. Their service was on standard. Unfortunately I can't say the same about life@glynnwood. At this rate I feel like I booked at a public hospital. The day I did my bookings, I was not told anything about what to bring. I sent an email on the 3rd of December to enquire about what to bring and if the birth registration is offered. My email was just forwarded to a Ronel Rossouw that even today I still haven't received any response. I'm so full of regrets right now.
1 reviews | Active since Jan 2020
I'm scheduled for C section next week at life Glynnwood. I previously had a c section at Mediclinic and the process was so smooth. After bookings, I knew what I'm expected to bring to the hospital for both me and the baby. I knew If they offered birth registrations or not. Their service was on standard. Unfortunately I can't say the same about life@glynnwood. At this rate I feel like I booked at a public hospital. The day I did my bookings, I was not told anything about what to bring. I sent an email on the 3rd of December to enquire about what to bring and if the birth registration is offered. My email was just forwarded to a Ronel Rossouw that even today I still haven't received any response. I'm so full of regrets right now.
1 reviews | Active since Jan 2020
One night in February 2024, after my 75-year-old mother found me collapsed in my bedroom and calls an ER24 Ambulance, I get rushed to the Emergency Unit of Life the Glynnwood Hospital in Benoni, in a complete catatonic state. My 75-year-old, AND chronically ill, mother packs my IDENTITY DOCUMENT as well as my BESTMED PACE1 MEDICAL AID MEMBERSHIP CARD with ALL my DETAILS together with a few other essentials. I am non-responsive, unable to talk, can't walk, or even move my extremities!! Then an inhumanely rude foreign ER doctor and the nursusing staff call my mother and tell her that I am being uncooperative!! HOW THE HELL AM I SUPPOSED TO COOPERATE IF I DON'T EVEN KNOW WHAT IS GOING ON WITH ME, I AM ****ING CATATONIC!!! The staff moves me around from one unit to another and even to the hospital (Glynnview) across the road, all the time with my having suffered a suspected stroke, having cardiac fibrillation and severe cardiopulmonary distress, have bilateral pulmonary thromboemboli (diagnosied by using my ****ing out-patient day-to-day benefits to do a a contrast CT scan) and fractured ribs!! BUT, OH, THE ****ING PARAMEDIC "DIAGNOSED" ME WITH AN ANXIETY ATTACK, so I must be a CRAZY psych patient nneding to be admitted to Bush Willow Ward in Glynnview Psych Hospital!! Oh, no, this is physiological issues, so I get "re-admitted" to the High Care Unit, still catatonic, and only after learning to walk again, holding a glass and being able to speak a few words at a time after how many days, I get transferred to the Medical Ward. ALL THIS TIME, GLYNNWOOD HOSPITAL TREATS YOU AS A PRIVATE PAYING PATIENT (WITH WHO'S ****ING PERMISSION, EXHAUSTING YOUR ****ING EXPENSIVE MEDICAL AID'S DAY-TO-DAY BENEFITS?) WHILE HAVING ALL YOUR MEDICAL SCHEME INFORMATION FOR PRE-AUTHORISATION TO ADMIT ME AS AN IN-HOSPITAL PATIENT, BUT THE CASE MANAGERS ARE SO PATHETIC AT THEIR JOBS THAT THE CORRECT CODES, ADMISSION REQUESTS AND OTHER PARAMOUNT INFORMATION IS NOT SUBMITTED TO YOUR MEDICAL AID, WHILE PAYING A LITERAL FORTUNE FOR COMPREHENSIVE COVER PER MONTH!!! After the ordeal you went through, the aftermath of everything, trying to get your life together and go forward, starting working like a slave again, you get an SMS from a computer telling you that you have been handed over because of non-payment!!! Now you expect my elderly mother or myself to go to Glynnwood Hospital to sort this out in person!! Literally *** and with who the **** exactly?? LIFE THE GLYNNWOOD HOSPITAL/ GLYNNWOOD NURSING HOME ****ED UP, BIG TIME!! I AM BEYOND LIVID AND READY TO SUE YOU FOR EVERYTHING YOU HAVE!! I'm appalled at Life the Glynnwood Hospital's service!! Why did you not do your work??? I'm a veterinarian myself (working sole charge for at least 14 hours a day for 15 ****ing years already) almost all of the time and we get crucified and reported to our council if one tiny thing is incorrect. LIFE THE GLYNNWOOD IS ABSOLUTELY PATHETIC AND PROBABLY THE MOST PATHETIC HOSPITAL IN THE SOUTHRN HEMISPHERE!!! SEE THIS A A FORMAL COMPLAINT AGAINST LIFE THE GLYNNWOOD HOSPITAL, its doctors, nursing staff, and everyone connected to Life the Glynnwood Hospital!!
1 reviews | Active since Jan 2020
One night in February 2024, after my 75-year-old mother found me collapsed in my bedroom and calls an ER24 Ambulance, I get rushed to the Emergency Unit of Life the Glynnwood Hospital in Benoni, in a complete catatonic state. My 75-year-old, AND chronically ill, mother packs my IDENTITY DOCUMENT as well as my BESTMED PACE1 MEDICAL AID MEMBERSHIP CARD with ALL my DETAILS together with a few other essentials. I am non-responsive, unable to talk, can't walk, or even move my extremities!! Then an inhumanely rude foreign ER doctor and the nursusing staff call my mother and tell her that I am being uncooperative!! HOW THE HELL AM I SUPPOSED TO COOPERATE IF I DON'T EVEN KNOW WHAT IS GOING ON WITH ME, I AM ****ING CATATONIC!!! The staff moves me around from one unit to another and even to the hospital (Glynnview) across the road, all the time with my having suffered a suspected stroke, having cardiac fibrillation and severe cardiopulmonary distress, have bilateral pulmonary thromboemboli (diagnosied by using my ****ing out-patient day-to-day benefits to do a a contrast CT scan) and fractured ribs!! BUT, OH, THE ****ING PARAMEDIC "DIAGNOSED" ME WITH AN ANXIETY ATTACK, so I must be a CRAZY psych patient nneding to be admitted to Bush Willow Ward in Glynnview Psych Hospital!! Oh, no, this is physiological issues, so I get "re-admitted" to the High Care Unit, still catatonic, and only after learning to walk again, holding a glass and being able to speak a few words at a time after how many days, I get transferred to the Medical Ward. ALL THIS TIME, GLYNNWOOD HOSPITAL TREATS YOU AS A PRIVATE PAYING PATIENT (WITH WHO'S ****ING PERMISSION, EXHAUSTING YOUR ****ING EXPENSIVE MEDICAL AID'S DAY-TO-DAY BENEFITS?) WHILE HAVING ALL YOUR MEDICAL SCHEME INFORMATION FOR PRE-AUTHORISATION TO ADMIT ME AS AN IN-HOSPITAL PATIENT, BUT THE CASE MANAGERS ARE SO PATHETIC AT THEIR JOBS THAT THE CORRECT CODES, ADMISSION REQUESTS AND OTHER PARAMOUNT INFORMATION IS NOT SUBMITTED TO YOUR MEDICAL AID, WHILE PAYING A LITERAL FORTUNE FOR COMPREHENSIVE COVER PER MONTH!!! After the ordeal you went through, the aftermath of everything, trying to get your life together and go forward, starting working like a slave again, you get an SMS from a computer telling you that you have been handed over because of non-payment!!! Now you expect my elderly mother or myself to go to Glynnwood Hospital to sort this out in person!! Literally *** and with who the **** exactly?? LIFE THE GLYNNWOOD HOSPITAL/ GLYNNWOOD NURSING HOME ****ED UP, BIG TIME!! I AM BEYOND LIVID AND READY TO SUE YOU FOR EVERYTHING YOU HAVE!! I'm appalled at Life the Glynnwood Hospital's service!! Why did you not do your work??? I'm a veterinarian myself (working sole charge for at least 14 hours a day for 15 ****ing years already) almost all of the time and we get crucified and reported to our council if one tiny thing is incorrect. LIFE THE GLYNNWOOD IS ABSOLUTELY PATHETIC AND PROBABLY THE MOST PATHETIC HOSPITAL IN THE SOUTHRN HEMISPHERE!!! SEE THIS A A FORMAL COMPLAINT AGAINST LIFE THE GLYNNWOOD HOSPITAL, its doctors, nursing staff, and everyone connected to Life the Glynnwood Hospital!!
1 reviews | Active since Jan 2020
My complaint is regarding a refund that they have not paid me. I was in their casualty department on the 17th September 2024. I paid an amount of R1500.00 in order for them to accept me at the hospital. They submitted the claim to my medical aid (GEMS) who then refunded the hospital and not me (don't understand why). After making enquiries with the Medical Aid I was eventually told I had to claim the money back from the hospital. I contacted the hospital and was told that they do have the money and would send me a refund form to complete which I did, and returned the completed document together with supporting documents to them. I phoned to confirm they had received said documents. This was on the 7th November 2024. I was told that the money would be paid to me within 7 to 10 working days. To date, I still have not received the money. I contacted them twice since then, and am now absolutely fed up. I have other expenses and R1500.00 is owed to me and this money has been sitting in the hospital's account for weeks now.
1 reviews | Active since Jan 2020
My complaint is regarding a refund that they have not paid me. I was in their casualty department on the 17th September 2024. I paid an amount of R1500.00 in order for them to accept me at the hospital. They submitted the claim to my medical aid (GEMS) who then refunded the hospital and not me (don't understand why). After making enquiries with the Medical Aid I was eventually told I had to claim the money back from the hospital. I contacted the hospital and was told that they do have the money and would send me a refund form to complete which I did, and returned the completed document together with supporting documents to them. I phoned to confirm they had received said documents. This was on the 7th November 2024. I was told that the money would be paid to me within 7 to 10 working days. To date, I still have not received the money. I contacted them twice since then, and am now absolutely fed up. I have other expenses and R1500.00 is owed to me and this money has been sitting in the hospital's account for weeks now.
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