Misrepresentation & General honesty

I would like to put in a complaint on the above establishment for misrepresentation of their establishment and general honesty. <br> <br> We booked rooms through Safari Now, whom I have been using for years with no complaints so far. <br> <br> When we initially arrived they tried to put my staff in disgusting rooms that are not fit for any dignified human to stay in. I have photos of what it actually looks like. <br> <br> What makes it worse is when we had booked and paid other rooms fit for humans to stay in, we had a room open that I wanted to use for suppliers coming to assist us with work they tried to put them into the same conditions and not into the room I had paid for, causing severe embarrassment for not only myself but my Company for trying to put them into accommodation of that standard. This has affected my Companies image with this supplier which is unacceptable. I also have the email with the photos that my supplier took when this had happened. <br> <br> When I called Ruan the owner he noted this must have been a mistake not in one of the conversations I had with him he seemed to be worried about this, no return call no return emails nothing.