TERRIBLE TERRIBLE CUSTOMER SERVICE

When completed my purchase I immediately chat and emailed with them letting them know it's a birthday present. They booked the courier to pick up but when courier arrived the parcel was NOT ready. NEEDLESS TO SAY, ITS 4 DAYS PAST THE BIRTHDAY AND STILL NO PACKAGE......... TERRIBLE TERRIBLE SERVICE, WILL DEFINATELY THINK TWICE BEFORE USING THEM AGAIN.