LT
Lloyds TSB (Uk)
Unclaimed Business
LT
Lloyds TSB (Uk)
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#69
in Financial Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Lloyds TSB (Uk)
Lloyds TSB (Uk) has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Lloyds TSB (Uk) across 12 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLK
AF
Anna F
1 reviews | Active since Jan 2020
12 Jul 2025, 10:40
Lloyds Bank/TSB disgusting service.
I've had 2 accounts with Lloyds Bank & TSB, for over 60 Years. Both accounts are in good credit. On 2 July 2025 without any prior notification, Lloyds has closed both of my accounts! All I'm told is possibly because I'm an expat, but I haven't been notified of the account closure, nor can Lloyds Call Centre assist by giving me any contact details about how to get my money back!! My assisting UK family are also not getting any Lloyds Bank help information for me. In fact, it appears that Lloyds Bank has ****** my funds.
Helpful (0)
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Anna F
1 reviews | Active since Jan 2020
12 Jul 2025, 10:40
Lloyds Bank/TSB disgusting service.
I've had 2 accounts with Lloyds Bank & TSB, for over 60 Years. Both accounts are in good credit. On 2 July 2025 without any prior notification, Lloyds has closed both of my accounts! All I'm told is possibly because I'm an expat, but I haven't been notified of the account closure, nor can Lloyds Call Centre assist by giving me any contact details about how to get my money back!! My assisting UK family are also not getting any Lloyds Bank help information for me. In fact, it appears that Lloyds Bank has ****** my funds.
0
Replies (0)KV
Ken V
1 reviews | Active since Jan 2020
27 Aug 2023, 15:29
Frustrating international service
I am unsure if Lloyds TSB is that same as Lloyds International Banking - my complaint is with Lloyds International Banking. I can log in up to the stage where I the 4 digit code is issued. At that stage I either do not receive a call to try and enter the code or I do get a call but my code is not accepted by dialing it in or saying it. Very frustrating as I need to be able to transfer funds while travelling. The only reason I gave 2 stars is that they are very helpful (but usually unsuccessful) when I do phone them.
Helpful (0)
|Replies (0)KV
Ken V
1 reviews | Active since Jan 2020
27 Aug 2023, 15:29
Frustrating international service
I am unsure if Lloyds TSB is that same as Lloyds International Banking - my complaint is with Lloyds International Banking. I can log in up to the stage where I the 4 digit code is issued. At that stage I either do not receive a call to try and enter the code or I do get a call but my code is not accepted by dialing it in or saying it. Very frustrating as I need to be able to transfer funds while travelling. The only reason I gave 2 stars is that they are very helpful (but usually unsuccessful) when I do phone them.
0
Replies (0)NM
Natalie M
1 reviews | Active since Jan 2020
2 Dec 2021, 12:07
Loan Disappointment
I applied for a loan which was approved by your company. I made sure to pay the R2400.00 initiation fee. I was told to pay an additional R4500.00 tax claim fee for international transactions (I did not have the funds but made a plan to pay it). Then I was told again to pay another R1500.00 fee to activate my account. In total I have paid your company R8400.00 and have still not received my loan amount of R400,000.00. I am very unhappy with the service I have received and I am in desperate need of the money which I applied for and paid to receive.
Helpful (0)
|Replies (0)NM
Natalie M
1 reviews | Active since Jan 2020
2 Dec 2021, 12:07
Loan Disappointment
I applied for a loan which was approved by your company. I made sure to pay the R2400.00 initiation fee. I was told to pay an additional R4500.00 tax claim fee for international transactions (I did not have the funds but made a plan to pay it). Then I was told again to pay another R1500.00 fee to activate my account. In total I have paid your company R8400.00 and have still not received my loan amount of R400,000.00. I am very unhappy with the service I have received and I am in desperate need of the money which I applied for and paid to receive.
0
Replies (0)RI
Ruth I
1 reviews | Active since Jan 2020
7 Jul 2021, 18:06
I have been left stranded by Lloyds and nobody will help me
I am a pensioner am even at my old age I am resorting to social media as I have spent wat too much money on waiting to speak to the right people at Lloyds. The short story is that I am abroad and will be abroad for the next few months during Lockdown. I tried to transfer money via my normal online banking details about 3 months ago. one of the transfers was flagged as potentially fraudulent and since that I have no access to my online banking account. I keep on explaining to Lloyds that the transaction was not Fraudulent and that I need my account unlocked however they insist that I visit a branch in person. However I am abroad so this is impossible. I have spent more than £100 on phone calls to various Lloyds staff and I get pushed from pillar to post. I the meanwhile I cant make payments or access money. My credit score is in ruins, and I am defaulting on a few accounts - all due to Lloyds blocking access to MY MONEY. I am borrowing money in the absence of access to my account at a considerable interest rate! PLEASE PLEASE CAN SOMEBODY HELP!!!
Helpful (0)
|Replies (0)RI
Ruth I
1 reviews | Active since Jan 2020
7 Jul 2021, 18:06
I have been left stranded by Lloyds and nobody will help me
I am a pensioner am even at my old age I am resorting to social media as I have spent wat too much money on waiting to speak to the right people at Lloyds. The short story is that I am abroad and will be abroad for the next few months during Lockdown. I tried to transfer money via my normal online banking details about 3 months ago. one of the transfers was flagged as potentially fraudulent and since that I have no access to my online banking account. I keep on explaining to Lloyds that the transaction was not Fraudulent and that I need my account unlocked however they insist that I visit a branch in person. However I am abroad so this is impossible. I have spent more than £100 on phone calls to various Lloyds staff and I get pushed from pillar to post. I the meanwhile I cant make payments or access money. My credit score is in ruins, and I am defaulting on a few accounts - all due to Lloyds blocking access to MY MONEY. I am borrowing money in the absence of access to my account at a considerable interest rate! PLEASE PLEASE CAN SOMEBODY HELP!!!
0
Replies (0)WN
Wico N
1 reviews | Active since Jan 2020
22 Feb 2021, 13:14
Terrible, Terrible service
Incredibly poor client service. Can not do simple basics of banking. Had an issue every single time i've wanted to do a transfer/payment transaction. That is 3 our of 3. Big bank, hiding behind large call volumes and keeping people on calls an making almost impossible to lodge a complaint.
Helpful (0)
|Replies (0)WN
Wico N
1 reviews | Active since Jan 2020
22 Feb 2021, 13:14
Terrible, Terrible service
Incredibly poor client service. Can not do simple basics of banking. Had an issue every single time i've wanted to do a transfer/payment transaction. That is 3 our of 3. Big bank, hiding behind large call volumes and keeping people on calls an making almost impossible to lodge a complaint.
0
Replies (0)SM
Suzette M
1 reviews | Active since Jan 2020
6 Nov 2020, 11:47
Lloyds - Poor Client Service
When I came back home (SA) in 1999 I left the balance in my Lloyds account thinking I might go back to the UK. Now 20 years later I am trying to get that money transferred to my SA account. Communicating with the people at Lloyds is an utterly frustrating and unpleasant experience. They do not listen to their clients. The bank insist on using the postal service which might be working efficiently in the UK, but SA postal service is slow and unreliable. I've told them this at numerous occasions but they just copy and paste the same answer i.e. that they need the originally certified documents send by post or delivered to the bank. I am currently in South Africa, and not planning a trip to the UK. The Covid pandemic is also not helping this situation. Where it would normally take post from the UK about 3 - 4 months to reach me, it now takes double that time. The bank posted their response in a letter format end of February 2020 to the documents I sent late January 2020 - I received that letter in my post box on 11 September 2020...SIX months later! Irrespective, they insist on normal mail. I am so frustrated and annoyed with their complete ignorance of my situation and total inflexibility to the challenges of getting a letter to them and receiving their letters. The money in my account is not that much and trying to get it transferred will eventually cost more. But what can one do? If you do not comply with their requirements, they simply don't assist you. My wish for them is that they receive the same kind of service in their private matters as they are giving their clients.
Helpful (0)
|Replies (0)SM
Suzette M
1 reviews | Active since Jan 2020
6 Nov 2020, 11:47
Lloyds - Poor Client Service
When I came back home (SA) in 1999 I left the balance in my Lloyds account thinking I might go back to the UK. Now 20 years later I am trying to get that money transferred to my SA account. Communicating with the people at Lloyds is an utterly frustrating and unpleasant experience. They do not listen to their clients. The bank insist on using the postal service which might be working efficiently in the UK, but SA postal service is slow and unreliable. I've told them this at numerous occasions but they just copy and paste the same answer i.e. that they need the originally certified documents send by post or delivered to the bank. I am currently in South Africa, and not planning a trip to the UK. The Covid pandemic is also not helping this situation. Where it would normally take post from the UK about 3 - 4 months to reach me, it now takes double that time. The bank posted their response in a letter format end of February 2020 to the documents I sent late January 2020 - I received that letter in my post box on 11 September 2020...SIX months later! Irrespective, they insist on normal mail. I am so frustrated and annoyed with their complete ignorance of my situation and total inflexibility to the challenges of getting a letter to them and receiving their letters. The money in my account is not that much and trying to get it transferred will eventually cost more. But what can one do? If you do not comply with their requirements, they simply don't assist you. My wish for them is that they receive the same kind of service in their private matters as they are giving their clients.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
4 Nov 2019, 04:14
no customer service
I have been trying to find out about my claim cheques for PPI for the past 6 months and numerous letters, emails, phone calls, I even went to twitter and no responce. I was told they were sending a cheque in April and it would take 28 days it is now 4 November and still no cheque and I can't get any responce.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
4 Nov 2019, 04:14
no customer service
I have been trying to find out about my claim cheques for PPI for the past 6 months and numerous letters, emails, phone calls, I even went to twitter and no responce. I was told they were sending a cheque in April and it would take 28 days it is now 4 November and still no cheque and I can't get any responce.
0
Replies (0)