L
Load-A-Lot
Unclaimed Business
Transportation & Logistics|3.4|18 Reviews (last 12 months)|This business does not respond to reviews
L
Load-A-Lot
Unclaimed Business
18 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Load-A-Lot delivers a sharply divided customer experience. Satisfied customers praise consultants like Zimkhitha and Lerato for professionalism, easy communication, and careful handling of goods. However, the majority of reviewers report severely delayed deliveries, sometimes weeks overdue, broken or damaged items with no compensation, and a near-total breakdown in communication once payment is made. Recurring complaints include unanswered calls, broken promises on pickup and delivery dates, and additional costs passed on to customers due to the company's failures.
Performance(last 12 months):
TrustIndex
0
Ranking
#23
in Transportation & Logistics
NPS Score
-60
Recommended: Unlikely
Review Distribution
3.4|18 Reviews
Jun '25 - May '26
5(36.4%)
4(9.1%)
3(0%)
2(0%)
1(54.6%)
5(36.4%)
4(9.1%)
3(0%)
2(0%)
1(54.6%)
Frequently Asked Questions About Load-A-Lot
Based on recent customer reviews, Load-A-Lot delivers a sharply divided customer experience. Satisfied customers praise consultants like Zimkhitha and Lerato for professionalism, easy communication, and careful handling of goods. However, the majority of reviewers report severely delayed deliveries, sometimes weeks overdue, broken or damaged items with no compensation, and a near-total breakdown in communication once payment is made. Recurring complaints include unanswered calls, broken promises on pickup and delivery dates, and additional costs passed on to customers due to the company's failures.
Load-A-Lot has a TrustIndex of 0 out of 10 on Hellopeter, based on 18 reviews in the last 12 months. Hellopeter has tracked Load-A-Lot across 72 total reviews. How is the TrustIndex calculated? →
Recent reviews (18)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRK
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Noma
1 reviews | Active since Jan 2020
11 Sept 2025, 09:52
The moving company was late for pickup l had to pay the landlord penalty fees due to that
The moving company was late for pickup l had to pay the landlord penalty fees due to that . My television was damaged in transit and l have not received any compensation despite several phone calls . I had to pay them double and a refund was promised now the Director of the company is not responding to my calls to pay my refund . Overall their service is terrible .
Helpful (0)
|Replies (0)N
Noma
1 reviews | Active since Jan 2020
11 Sept 2025, 09:52
The moving company was late for pickup l had to pay the landlord penalty fees due to that
The moving company was late for pickup l had to pay the landlord penalty fees due to that . My television was damaged in transit and l have not received any compensation despite several phone calls . I had to pay them double and a refund was promised now the Director of the company is not responding to my calls to pay my refund . Overall their service is terrible .
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Replies (0)TS
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Brigitte S
1 reviews | Active since Jan 2020
30 Jul 2025, 14:06
Do Not Use Load A Lot
If I cud give negative stars I would. Do not under any circumstances give your business to this company. Load A Lot. It has been the worst service experience of my life. They expected upfront payment. So far it's been 1 month and I still have not received my household goods in boxes and luggage. They are very creative with their lies and push backs. It has derailed planned situations and they do not care at all that they lie and misrepresent themselves. Shocking shocking company. Do not use them.
Helpful (0)
|Replies (0)BS
Brigitte S
1 reviews | Active since Jan 2020
30 Jul 2025, 14:06
Do Not Use Load A Lot
If I cud give negative stars I would. Do not under any circumstances give your business to this company. Load A Lot. It has been the worst service experience of my life. They expected upfront payment. So far it's been 1 month and I still have not received my household goods in boxes and luggage. They are very creative with their lies and push backs. It has derailed planned situations and they do not care at all that they lie and misrepresent themselves. Shocking shocking company. Do not use them.
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Replies (0)AV
Analize V
1 reviews | Active since Jan 2020
2 Jul 2025, 07:40
Worst moving company - Loadalot
I have never had worse service in my life! Stay away from this company. I paid a deposit on 2 March 2025. They were supposed to move my household items from Gordon's Bay to Parys around the 10th of June. I am still waiting!!! I have made more than 300 calls to this company, most not answered. They don't communicate, and if you call, email or Whatsapp, you are ignored. I have had to pay my landlord extra for 1.5 months because my stuff was not removed from the premises on time. It also caused a chain reaction because other people are waiting to move in there. They promised to come on 17 June, and I put in one and a half days of leave to handle the move, and they simply didn't come. They have promised other dates 4 more times, but didn't come or communicate. Save yourself some frustration and extra expenses and don't use this company.
Helpful (0)
|Replies (0)AV
Analize V
1 reviews | Active since Jan 2020
2 Jul 2025, 07:40
Worst moving company - Loadalot
I have never had worse service in my life! Stay away from this company. I paid a deposit on 2 March 2025. They were supposed to move my household items from Gordon's Bay to Parys around the 10th of June. I am still waiting!!! I have made more than 300 calls to this company, most not answered. They don't communicate, and if you call, email or Whatsapp, you are ignored. I have had to pay my landlord extra for 1.5 months because my stuff was not removed from the premises on time. It also caused a chain reaction because other people are waiting to move in there. They promised to come on 17 June, and I put in one and a half days of leave to handle the move, and they simply didn't come. They have promised other dates 4 more times, but didn't come or communicate. Save yourself some frustration and extra expenses and don't use this company.
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Replies (0)NM
Ntshuxeko M
1 reviews | Active since Jan 2020
29 Jun 2025, 07:34
Terrible service.
Terrible service ‼️‼️ I waited for my load from CPT for 4 full weeks. Inbetween that was so many inconsistent stories, lack of communication. I had to always start engagement to find out if their coming or not. I gave them a chance and I regretted from the get go. I would NEVER recommend this company to anyone. I felt betrayed. Don't risk it. Seriously disappointing.
Helpful (0)
|Replies (0)NM
Ntshuxeko M
1 reviews | Active since Jan 2020
29 Jun 2025, 07:34
Terrible service.
Terrible service ‼️‼️ I waited for my load from CPT for 4 full weeks. Inbetween that was so many inconsistent stories, lack of communication. I had to always start engagement to find out if their coming or not. I gave them a chance and I regretted from the get go. I would NEVER recommend this company to anyone. I felt betrayed. Don't risk it. Seriously disappointing.
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Replies (0)cW
casper W
1 reviews | Active since Jan 2020
25 Jun 2025, 14:45
Troublesome LoadAlot
I have been struggling with this company for the past month. I have had so many engagements and when they had to deliver, it was just excuses. First they said that the truck was broken so the delivery had to be postponed 3 days. Then the driver had to go to renew his license. Eventually I decided in conjunction with 3 of their staff to get another company to deliver my goods. After another 6 days, no one can confirm when I will get my deposit refunded.....
Helpful (0)
|Replies (0)cW
casper W
1 reviews | Active since Jan 2020
25 Jun 2025, 14:45
Troublesome LoadAlot
I have been struggling with this company for the past month. I have had so many engagements and when they had to deliver, it was just excuses. First they said that the truck was broken so the delivery had to be postponed 3 days. Then the driver had to go to renew his license. Eventually I decided in conjunction with 3 of their staff to get another company to deliver my goods. After another 6 days, no one can confirm when I will get my deposit refunded.....
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Replies (0)MG