LB
Lonja Beauty Salon
Unclaimed Business
LB
Lonja Beauty Salon
Unclaimed Business
16 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#7
in Wellness & Beauty
NPS Score
-75
Recommended: Unlikely
Review Distribution
1.3|16 Reviews
Jun '25 - May '26
5(6.7%)
4(0%)
3(0%)
2(0%)
1(93.3%)
5(6.7%)
4(0%)
3(0%)
2(0%)
1(93.3%)
Frequently Asked Questions About Lonja Beauty Salon
Lonja Beauty Salon has a TrustIndex of 0 out of 10 on Hellopeter, based on 16 reviews in the last 12 months. Hellopeter has tracked Lonja Beauty Salon across 24 total reviews. How is the TrustIndex calculated? →
Recent reviews (16)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceIT
MR
Manoa R
1 reviews | Active since Jan 2020
22 Jan 2026, 06:42
Extremely disappointed
Very disappointing experience at Lonja I went yesterday after calling at 9:00 in the morning to ask if they were busy and whether I should book for the next day. The lady told me she could book me in for 13:30 the same day. I arrived exactly at 13:30, not late at all. There were many people, so I asked the receptionist how long the wait would be. She said 30 minutes maximum, which was acceptable. After 30 minutes, I went back to ask again and was then told that there were still many people from 12:00 waiting. Sorry, what? If that was the case, why accept bookings at all? We ended up waiting 2 hours, and still nothing. Then she suggested we come back the next day at 08:00. No respect for our time, no value given to the booking that was made. The service was almost nonexistent, which probably explains why the prices are low. On top of that, the way my sister was treated was beyond rude. I clearly explained that she needed back support for personal reasons, and they simply did not care. And because they didn’t give a damn about us, why should we give up our seats to someone else? We are all equal paying clients. If you want to waste your time, go there. If you value yourself and your time, run away from this nonsense.
Helpful (0)
|Replies (0)MR
Manoa R
1 reviews | Active since Jan 2020
22 Jan 2026, 06:42
Extremely disappointed
Very disappointing experience at Lonja I went yesterday after calling at 9:00 in the morning to ask if they were busy and whether I should book for the next day. The lady told me she could book me in for 13:30 the same day. I arrived exactly at 13:30, not late at all. There were many people, so I asked the receptionist how long the wait would be. She said 30 minutes maximum, which was acceptable. After 30 minutes, I went back to ask again and was then told that there were still many people from 12:00 waiting. Sorry, what? If that was the case, why accept bookings at all? We ended up waiting 2 hours, and still nothing. Then she suggested we come back the next day at 08:00. No respect for our time, no value given to the booking that was made. The service was almost nonexistent, which probably explains why the prices are low. On top of that, the way my sister was treated was beyond rude. I clearly explained that she needed back support for personal reasons, and they simply did not care. And because they didn’t give a damn about us, why should we give up our seats to someone else? We are all equal paying clients. If you want to waste your time, go there. If you value yourself and your time, run away from this nonsense.
0
Replies (0)MD
Mandy D
1 reviews | Active since Jan 2020
3 Jan 2026, 19:56
********** service
After trying to book an appointment yesterday i was informed i can walk in. It's not like they have kept to appointments anyways i went into your salon today 03/01/2026 the service was ********** no hairdresser wanted to touch my hair, i was asked to sit outside in the scorching sun only after it started raining was i moved inside. The whole appointment took almost 5 hours just for undo and wiglines, also wanted a gel soak off which i announced upon my arrival all the services i needed for today but only to leave the salon with one nail filed of as per attached pic. The price i was quoted was not the price i was charged the manager Thando said it was a mistake did not offer an explanation or apology i had different people touch my hair it was just chaotic. To think it is not the first time i have gone to this place its been 3 years going and it keeps getting worse today was the last straw what a shame. I must give an applause to Asaze she was exceptional she tried to accommodate and kept apologising but the damage had been done. I will Not be going back nor recommending this salon to anyone. They can take this as constructive criticism or whatever
Helpful (0)
|Replies (0)MD
Mandy D
1 reviews | Active since Jan 2020
3 Jan 2026, 19:56
********** service
After trying to book an appointment yesterday i was informed i can walk in. It's not like they have kept to appointments anyways i went into your salon today 03/01/2026 the service was ********** no hairdresser wanted to touch my hair, i was asked to sit outside in the scorching sun only after it started raining was i moved inside. The whole appointment took almost 5 hours just for undo and wiglines, also wanted a gel soak off which i announced upon my arrival all the services i needed for today but only to leave the salon with one nail filed of as per attached pic. The price i was quoted was not the price i was charged the manager Thando said it was a mistake did not offer an explanation or apology i had different people touch my hair it was just chaotic. To think it is not the first time i have gone to this place its been 3 years going and it keeps getting worse today was the last straw what a shame. I must give an applause to Asaze she was exceptional she tried to accommodate and kept apologising but the damage had been done. I will Not be going back nor recommending this salon to anyone. They can take this as constructive criticism or whatever
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Replies (0)LN
Lucy N
1 reviews | Active since Jan 2020
20 Dec 2025, 16:49
Bad service no customer etiquette
Where do I begin?... My first time experience was terrible where my fingers were roughed up to a point where I was bleeding, my cuticles were hurting for almost two weeks. Second experience when soaking off the gel on my toes same thing happened, my poor toes got roughed up and one of the technicians who was doing my toes notified me that I was bleeding. While doing pedicure I could see she is not covering the entire nail when applying the gel nail polish and I told her about it, and I ended up thinking maybe I was tripping only to see when I got home no man I was right she didn't get the entire nails on some toes. Then to top it all the acrylic nails are lifting after a week. I went to the salon on Saturday(because I work during the week, plus it's the day I noticed that they were lifting) to get them fixed. The nail technician app**** gel base but they were still lifting. She tried filing them too, but they were still lifting. After that they tell me I have to pay for fixing because of a 7 days fixing policy and that I came on the 8th day. That the color I had on is not even available anymore. 🙄 Does it make sense and is it fair for me to pay a week later for something that is supposed to last 3 to 4 weeks without lifting? To me it clearly says the quality of products/work was poor and why should I have to pay twice because of poor quality products/work? I don't even know why I went the second time after that unpleasant first experience. Oh and appointments are just a formality they mean nothing. Once bitten, twice shy! I'm thanks, Lonja Beauty Randburg!
Helpful (0)
|Replies (0)LN
Lucy N
1 reviews | Active since Jan 2020
20 Dec 2025, 16:49
Bad service no customer etiquette
Where do I begin?... My first time experience was terrible where my fingers were roughed up to a point where I was bleeding, my cuticles were hurting for almost two weeks. Second experience when soaking off the gel on my toes same thing happened, my poor toes got roughed up and one of the technicians who was doing my toes notified me that I was bleeding. While doing pedicure I could see she is not covering the entire nail when applying the gel nail polish and I told her about it, and I ended up thinking maybe I was tripping only to see when I got home no man I was right she didn't get the entire nails on some toes. Then to top it all the acrylic nails are lifting after a week. I went to the salon on Saturday(because I work during the week, plus it's the day I noticed that they were lifting) to get them fixed. The nail technician app**** gel base but they were still lifting. She tried filing them too, but they were still lifting. After that they tell me I have to pay for fixing because of a 7 days fixing policy and that I came on the 8th day. That the color I had on is not even available anymore. 🙄 Does it make sense and is it fair for me to pay a week later for something that is supposed to last 3 to 4 weeks without lifting? To me it clearly says the quality of products/work was poor and why should I have to pay twice because of poor quality products/work? I don't even know why I went the second time after that unpleasant first experience. Oh and appointments are just a formality they mean nothing. Once bitten, twice shy! I'm thanks, Lonja Beauty Randburg!
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Replies (0)HM
MM
Michelle M
1 reviews | Active since Jan 2020
29 Oct 2025, 10:23
Bad service
Worst experience.. I booked an appointment at 10:30 which includes hands and toes .. only got to do my hands because they can’t manage which client came first …10 customers had now to complain to the staff that they been waiting since 9am and people who came after them did their toes and left . So they not organized, you will wait 4 or more hours just to do your nails ,as much as they’re affordable but it’s not worth it.
Helpful (0)
|Replies (0)MM
Michelle M
1 reviews | Active since Jan 2020
29 Oct 2025, 10:23
Bad service
Worst experience.. I booked an appointment at 10:30 which includes hands and toes .. only got to do my hands because they can’t manage which client came first …10 customers had now to complain to the staff that they been waiting since 9am and people who came after them did their toes and left . So they not organized, you will wait 4 or more hours just to do your nails ,as much as they’re affordable but it’s not worth it.
0
Replies (0)GN
GoneMaverick N
1 reviews | Active since Jan 2020
28 Sept 2025, 20:23
Negative reviews are unfair. Jelly much?😏
My experience has been different from the ones expressed here. True, the wait is long if you don't make an appointment or you're late. Their pricing model is competitive, hence the long lines. Yes, you will pay more than the advertised price for extras like removing old nail polish and lashes. So budget an extra R100 or so, and maybe they should mention this when they advertise. They do a thorough clean up of the place in the morning; floors, chairs, vanity desks, etc. I got there too early. My nails look stunning. I went back last week. My lashes lasted 3 weeks. My toenails are in their 5th week. Haven't tried their hair ladies yet. Shout out to nail techs Pam, Nomsa and S'ne.
Helpful (0)
|Replies (0)GN
GoneMaverick N
1 reviews | Active since Jan 2020
28 Sept 2025, 20:23
Negative reviews are unfair. Jelly much?😏
My experience has been different from the ones expressed here. True, the wait is long if you don't make an appointment or you're late. Their pricing model is competitive, hence the long lines. Yes, you will pay more than the advertised price for extras like removing old nail polish and lashes. So budget an extra R100 or so, and maybe they should mention this when they advertise. They do a thorough clean up of the place in the morning; floors, chairs, vanity desks, etc. I got there too early. My nails look stunning. I went back last week. My lashes lasted 3 weeks. My toenails are in their 5th week. Haven't tried their hair ladies yet. Shout out to nail techs Pam, Nomsa and S'ne.
0
Replies (0)LN
Limpho N
1 reviews | Active since Jan 2020
16 Sept 2025, 22:28
Poor service !
Did my Hair ,lashes and nails a week ago and the hair lasted a day , both nails and lashes started falling off within 8 days. I reported the matter to them and they told me that i should have reported within 7 days. What ******* is that ? Oh their service? Very pathetic !!! and unprofessional !
Helpful (0)
|Replies (0)LN
Limpho N
1 reviews | Active since Jan 2020
16 Sept 2025, 22:28
Poor service !
Did my Hair ,lashes and nails a week ago and the hair lasted a day , both nails and lashes started falling off within 8 days. I reported the matter to them and they told me that i should have reported within 7 days. What ******* is that ? Oh their service? Very pathetic !!! and unprofessional !
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Replies (0)