I was ****med by Loox Loom

I bought a 360° shoe rack and never received it. I then received message saying my order required more plastic for packaging and need to pay R98 courier fees. I later received a message with an apology that they had run out of stock and I'll be refunded. Till today I have not received my refund. They have since changed their page name to Core&Comfort.They blocked me on Messenger at first and when I followed them on one of their posts and vented, they blocked me.