Lumeo
Claimed Business
|3.3|15 Reviews (last 12 months)|This business does not respond to reviews
Lumeo
Claimed Business
|3.3
15 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Lumeo receives strong praise for its product range, particularly the Smart Pump, fans, backpacks and lighting, with customers consistently mentioning excellent quality, ease of use and reliability on road trips and outdoor adventures. Repeat buyers highlight value and useful freebies like the keychain light. However, a recurring theme is serious dissatisfaction with after-sales service, especially around refunds, missing free gift items and unanswered emails or WhatsApp messages, which leaves some customers feeling ignored and frustrated despite an otherwise positive pre-sales experience.
Performance(last 12 months):
Trustindex Rating
4.2NPS Score
20Likely
TrustIndex
4.2
NPS Score
20
Recommended: Likely
Review Distribution
3.3|15 Reviews
Sep '25 - Aug '26
Recent reviews (15)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJH
Jenelle H
1 reviews | Active since Apr 2026
1 Apr 2026, 09:30
Wonderful Brand
I bought the Lumeo pump a few months ago and its really come in clutch a few times. I even managed to help someone in a parking lot whose car battery died. I felt so cool lol i didn't even need to pull up the car, just got the smart pump and problem solved
Helpful (0)
|Replies (0)JH
Jenelle H
1 reviews | Active since Apr 2026
1 Apr 2026, 09:30
Wonderful Brand
I bought the Lumeo pump a few months ago and its really come in clutch a few times. I even managed to help someone in a parking lot whose car battery died. I felt so cool lol i didn't even need to pull up the car, just got the smart pump and problem solved
0
Replies (0)MS
LM
Londa M
1 reviews | Active since Mar 2026
30 Mar 2026, 15:32
Great Product!
The Lumeo smart pump Xtreme is an absolute life saver! Bought it a few months back and haven’t stopped using it. It always comes in handy and is really reliable especially for me who travels a lot.
Helpful (0)
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Ngcebo
1 reviews | Active since Jun 2022
30 Mar 2026, 15:25
Really good help
Got a lamp works great but had to do a refund and exchange of the chair and it was fairly straightforward. Customer service was helpful, just a bit slower than I expected. Everything got sorted in the end without too much hassle. Overall, decent experience.
Helpful (0)
|Replies (0)N
Ngcebo
1 reviews | Active since Jun 2022
30 Mar 2026, 15:25
Really good help
Got a lamp works great but had to do a refund and exchange of the chair and it was fairly straightforward. Customer service was helpful, just a bit slower than I expected. Everything got sorted in the end without too much hassle. Overall, decent experience.
0
Replies (0)W
Wandile
1 reviews | Active since Jun 2022
30 Mar 2026, 15:13
Great Product
Absolutely love the Smart Pump Extreme I bought about a month ago. I keep it in my car, and it single-handedly saved my camping trip a few weeks ago. I’d definitely recommend it to anyone, especially if you’re into road trips.
Helpful (0)
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Wandile
1 reviews | Active since Jun 2022
30 Mar 2026, 15:13
Great Product
Absolutely love the Smart Pump Extreme I bought about a month ago. I keep it in my car, and it single-handedly saved my camping trip a few weeks ago. I’d definitely recommend it to anyone, especially if you’re into road trips.
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Replies (0)RS
Riccardo S
1 reviews | Active since Mar 2026
30 Mar 2026, 15:03
Quick Delivery, Quick response, Top Quality
Brought their backpack during Black Friday and was delivered 24 hours later so super impressed!! Wanted to wait a bit before reviewing but have taken the backpack on multiple trips so far and has been a game changer for packing light, top quality bag and no issues. Also came with a FREE inflatable pillow that was super handy on the plane so thanks so much for the freebie. Will be back for more. No complaints here <3
Helpful (0)
|Replies (0)RS
Riccardo S
1 reviews | Active since Mar 2026
30 Mar 2026, 15:03
Quick Delivery, Quick response, Top Quality
Brought their backpack during Black Friday and was delivered 24 hours later so super impressed!! Wanted to wait a bit before reviewing but have taken the backpack on multiple trips so far and has been a game changer for packing light, top quality bag and no issues. Also came with a FREE inflatable pillow that was super handy on the plane so thanks so much for the freebie. Will be back for more. No complaints here <3
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Replies (0)AP
Athena Pampallis-Boucher
1 reviews | Active since Nov 2020
30 Mar 2026, 14:47
Happy Chappy
Absolutely love the fan, it has been a life saver in the heat, lasts all night on the lowest setting without charging. Small and compact so I can pack it away in winter! Received my order within 2 days. My hubby loves the car tyre pump I purchased from him, saved us a few times!
Helpful (0)
|Replies (0)AP
Athena Pampallis-Boucher
1 reviews | Active since Nov 2020
30 Mar 2026, 14:47
Happy Chappy
Absolutely love the fan, it has been a life saver in the heat, lasts all night on the lowest setting without charging. Small and compact so I can pack it away in winter! Received my order within 2 days. My hubby loves the car tyre pump I purchased from him, saved us a few times!
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Replies (0)Z