Lunar Solar
Claimed Business
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Home Services
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Lunar Solar
Lunar Solar has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Lunar Solar across 26 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBA
LS
Lourens S
1 reviews | Active since Jan 2020
12 Dec 2024, 13:26
Shocking After sale service.
Immediately after installation I was asked for a review. Decided to wait to see rather after sales service. And this is when they have already 100% payment. I would definitely not recommend them again as I have done. Soon as you have paid them there is no after sales service. And I can see other people had similar complaints regarding their after sale service. 1) First battle to get my COC certificate 2) The SSEG inspector had some issues, that they have not bother to come fix. 3) Asking about warranty on the system, never received given a clear answer how it will work and the process. 4) After more than a month got the system eventually on my phone, now it disappear and battling to get it back. 5) Asked also various times to give me a demonstration of the setup, just ignored. 6) They were working next door at the neighbor ask them twice to come and assist, and now I see they just disappeared. Sending multiple emails and most of the times they do not even bother to answer.
Helpful (0)
|Replies (0)LS
Lourens S
1 reviews | Active since Jan 2020
12 Dec 2024, 13:26
Shocking After sale service.
Immediately after installation I was asked for a review. Decided to wait to see rather after sales service. And this is when they have already 100% payment. I would definitely not recommend them again as I have done. Soon as you have paid them there is no after sales service. And I can see other people had similar complaints regarding their after sale service. 1) First battle to get my COC certificate 2) The SSEG inspector had some issues, that they have not bother to come fix. 3) Asking about warranty on the system, never received given a clear answer how it will work and the process. 4) After more than a month got the system eventually on my phone, now it disappear and battling to get it back. 5) Asked also various times to give me a demonstration of the setup, just ignored. 6) They were working next door at the neighbor ask them twice to come and assist, and now I see they just disappeared. Sending multiple emails and most of the times they do not even bother to answer.
0
Replies (0)PL
Peter L
1 reviews | Active since Jan 2020
19 Nov 2024, 06:32
No Certificate of Compliance (CoC)
Lunar Solar did not provide a Certificate of Compliance (CoC) on the date of installation. Upon inquiry, they were unable to locate the CoC. They eventually sent a technician, but the CoC was incorrectly dated. As a result, I was audited by SARS, and due to the incorrect date, I was unable to claim the solar panel rebate. Very disappointed.
Helpful (0)
|Replies (0)PL
Peter L
1 reviews | Active since Jan 2020
19 Nov 2024, 06:32
No Certificate of Compliance (CoC)
Lunar Solar did not provide a Certificate of Compliance (CoC) on the date of installation. Upon inquiry, they were unable to locate the CoC. They eventually sent a technician, but the CoC was incorrectly dated. As a result, I was audited by SARS, and due to the incorrect date, I was unable to claim the solar panel rebate. Very disappointed.
0
Replies (0)B
S&L
Sean & Linda
1 reviews | Active since Jan 2020
16 Sept 2024, 19:27
Cleaning of solar panels
Friendly professional staff, thank you. Job well done!
Helpful (0)
|Replies (0)S&L
Sean & Linda
1 reviews | Active since Jan 2020
16 Sept 2024, 19:27
Cleaning of solar panels
Friendly professional staff, thank you. Job well done!
0
Replies (0)AE
Annemarie E
1 reviews | Active since Jan 2020
26 Aug 2024, 12:08
Lunar Solar staff are very professional and are doing an excellent job
Lunar Solar staff are very professional and are doing an excellent job. From the quotation to the installation and after sales follow-up. Stefan and his team are really to be recommended.
Helpful (0)
|Replies (0)AE
Annemarie E
1 reviews | Active since Jan 2020
26 Aug 2024, 12:08
Lunar Solar staff are very professional and are doing an excellent job
Lunar Solar staff are very professional and are doing an excellent job. From the quotation to the installation and after sales follow-up. Stefan and his team are really to be recommended.
0
Replies (0)TJ
Theresa J
1 reviews | Active since Jan 2020
26 Aug 2024, 09:43
Lunar Solar staff are very professional and are doing an excellent job
Lunar Solar staff are very professional and are doing an excellent job. From the quotation to the installation and after sales follow-up. Stefan and his team are really to be recommended
Helpful (0)
|Replies (0)TJ
Theresa J
1 reviews | Active since Jan 2020
26 Aug 2024, 09:43
Lunar Solar staff are very professional and are doing an excellent job
Lunar Solar staff are very professional and are doing an excellent job. From the quotation to the installation and after sales follow-up. Stefan and his team are really to be recommended
0
Replies (0)CM
Charl M
1 reviews | Active since Jan 2020
23 Aug 2024, 08:09
Lunar Solar
Why should one be surprised when you get superb service? The whole of the Lunar Solar Team are just incredible, every step of the way! They lit us up with PV Panels within 2 days. A complicated roof design and fixing a previous installers problem with batteries and inverters was no job too big for Lunar Solar! A Huge Shout Out to:The salesman, James Steele answering all of my 1001 questions, the installation (dream team!) team and husband and wife owners, Charina and Francois, your compliance team taking care of the COC and City of Cape Town, Thank you so much for a quality job and fantastic after sales service!
Helpful (0)
|Replies (0)CM
Charl M
1 reviews | Active since Jan 2020
23 Aug 2024, 08:09
Lunar Solar
Why should one be surprised when you get superb service? The whole of the Lunar Solar Team are just incredible, every step of the way! They lit us up with PV Panels within 2 days. A complicated roof design and fixing a previous installers problem with batteries and inverters was no job too big for Lunar Solar! A Huge Shout Out to:The salesman, James Steele answering all of my 1001 questions, the installation (dream team!) team and husband and wife owners, Charina and Francois, your compliance team taking care of the COC and City of Cape Town, Thank you so much for a quality job and fantastic after sales service!
0
Replies (0)