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Luvland
Unclaimed Business
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Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Luvland
Luvland has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Luvland across 20 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDJvV
Daleen Janse van Vuuren
1 reviews | Active since Jan 2020
28 Dec 2025, 15:29
Disgusting treatment and behaviour
We’ve been loyal Luvland customers for YEARS. Thousands of rands spent on toys, lingerie, lubricants – you name it – because we actually enjoy keeping our *** life wild, consensual, and mind-blowing. We’re not window-shoppers; we’re the kind of clients who walk in knowing exactly what we want and drop serious cash without blinking. But today at your Durban North store, your male sales consultant treated us like common ********s and invisible women. The second we walked in, he zeroed in on my partner and demanded he remove his cap because of “increased shoplifting.” My partnerexplained it’s for medical reasons and impossible. Instead of accepting that like a professional adult, this genius told him to “wear it backwards then” – like some backyard bouncer profiling a teenager. In an ADULT store. The irony is thicker than the *****s on your shelves. Then, when I – the woman actively asking to see products and ready to spend – tried to get help, he flat-out ignored me. Turned his back, grabbed his phone, and called his manager to speak ONLY to my partner. Didn’t acknowledge me once. Didn’t look at me. Treated me like I don’t exist and can’t possibly make purchasing decisions in a *** shop. Blatant, stone-age ***ism on top of the initial disrespect. We left feeling degraded, angry, and frankly disgusted. This isn’t “security protocol” – this is power-tripping, discriminatory bull**** from staff who clearly have zero training in customer service, inclusivity, or basic decency. Adult stores are supposed to be safe, judgment-free zones where people explore pleasure without being shamed or profiled. Instead, your employee made us feel like suspects in a police lineup. Pathetic. Congratulations, Luvland – you just lost two high-spending, long-time customers forever. We’ll be taking our money (and our very vocal recommendations) to competitors who actually treat adults like adults. Train your staff. Do better. Or keep wondering why your reviews are tanking. Zero stars. Would not recommend to my worst enemy.
Helpful (0)
|Replies (0)DJvV
Daleen Janse van Vuuren
1 reviews | Active since Jan 2020
28 Dec 2025, 15:29
Disgusting treatment and behaviour
We’ve been loyal Luvland customers for YEARS. Thousands of rands spent on toys, lingerie, lubricants – you name it – because we actually enjoy keeping our *** life wild, consensual, and mind-blowing. We’re not window-shoppers; we’re the kind of clients who walk in knowing exactly what we want and drop serious cash without blinking. But today at your Durban North store, your male sales consultant treated us like common ********s and invisible women. The second we walked in, he zeroed in on my partner and demanded he remove his cap because of “increased shoplifting.” My partnerexplained it’s for medical reasons and impossible. Instead of accepting that like a professional adult, this genius told him to “wear it backwards then” – like some backyard bouncer profiling a teenager. In an ADULT store. The irony is thicker than the *****s on your shelves. Then, when I – the woman actively asking to see products and ready to spend – tried to get help, he flat-out ignored me. Turned his back, grabbed his phone, and called his manager to speak ONLY to my partner. Didn’t acknowledge me once. Didn’t look at me. Treated me like I don’t exist and can’t possibly make purchasing decisions in a *** shop. Blatant, stone-age ***ism on top of the initial disrespect. We left feeling degraded, angry, and frankly disgusted. This isn’t “security protocol” – this is power-tripping, discriminatory bull**** from staff who clearly have zero training in customer service, inclusivity, or basic decency. Adult stores are supposed to be safe, judgment-free zones where people explore pleasure without being shamed or profiled. Instead, your employee made us feel like suspects in a police lineup. Pathetic. Congratulations, Luvland – you just lost two high-spending, long-time customers forever. We’ll be taking our money (and our very vocal recommendations) to competitors who actually treat adults like adults. Train your staff. Do better. Or keep wondering why your reviews are tanking. Zero stars. Would not recommend to my worst enemy.
0
Replies (0)CM
Chumisa M
1 reviews | Active since Jan 2020
14 Jul 2025, 06:49
They put faulty items on sale
I bought their ******** that only worked for less than two minutes then stopped, changed batteries and it still didn’t work, sent them an email informing them and I sent it back, they said they took it to HQ for evaluation and told me that the batteries were in the wrong slots, how did it work then? Then they returned the same faulty item saying there is nothing wrong with it and it still doesn’t work! I’ve used three different sets of batteries.
Helpful (0)
|Replies (0)CM
Chumisa M
1 reviews | Active since Jan 2020
14 Jul 2025, 06:49
They put faulty items on sale
I bought their ******** that only worked for less than two minutes then stopped, changed batteries and it still didn’t work, sent them an email informing them and I sent it back, they said they took it to HQ for evaluation and told me that the batteries were in the wrong slots, how did it work then? Then they returned the same faulty item saying there is nothing wrong with it and it still doesn’t work! I’ve used three different sets of batteries.
0
Replies (0)CV
Charlie V
1 reviews | Active since Jan 2020
5 Oct 2024, 11:41
Inclusive and Affordable
Good selection of adult toys that are affordable to the average South African citizen. Their website is also great and contains a variety of self-pleasing or couples toys with the general goal to improve ***ual wellness and intimacy. Thank you for providing affordable toys and helping to destigmatise the taboo around adult ***uality. There are also LGBTQ-affirming toys which makes the selection inclusive and affirming.
Helpful (0)
|Replies (0)CV
Charlie V
1 reviews | Active since Jan 2020
5 Oct 2024, 11:41
Inclusive and Affordable
Good selection of adult toys that are affordable to the average South African citizen. Their website is also great and contains a variety of self-pleasing or couples toys with the general goal to improve ***ual wellness and intimacy. Thank you for providing affordable toys and helping to destigmatise the taboo around adult ***uality. There are also LGBTQ-affirming toys which makes the selection inclusive and affirming.
0
Replies (0)DF
Dominique F
1 reviews | Active since Jan 2020
14 Jul 2024, 16:30
Best adult *** shop every.
BBBig Thank you to the north cliff luv land branch, very friendly , helpful team, Big thank u to Karabo for her assistance , she took her time to make Me feel comfortable , she explained everything to me I asked about ensured i got the best service and I was satisfied with the items I purchased also thank u to the manager Isabella for her great service advise , . I would love to say that this is the kind of customer service all stores should have Wel done North cliff team. I will definitely be using North cliff luvland as my new store where I will buy all my items from . what a pleasure . Also very professional very good products there is a warranty on the products as well. I am telling people today , if u Want a store to buy from try luvland it's a pleasure shopping there also the online store is 100 percent accurate what you see is what u get in ur package, they also respect all customers so there services are very private and discreet. Its just such a wonderful service.
Helpful (0)
|Replies (0)DF
Dominique F
1 reviews | Active since Jan 2020
14 Jul 2024, 16:30
Best adult *** shop every.
BBBig Thank you to the north cliff luv land branch, very friendly , helpful team, Big thank u to Karabo for her assistance , she took her time to make Me feel comfortable , she explained everything to me I asked about ensured i got the best service and I was satisfied with the items I purchased also thank u to the manager Isabella for her great service advise , . I would love to say that this is the kind of customer service all stores should have Wel done North cliff team. I will definitely be using North cliff luvland as my new store where I will buy all my items from . what a pleasure . Also very professional very good products there is a warranty on the products as well. I am telling people today , if u Want a store to buy from try luvland it's a pleasure shopping there also the online store is 100 percent accurate what you see is what u get in ur package, they also respect all customers so there services are very private and discreet. Its just such a wonderful service.
0
Replies (0)JJ
Jacqueline J
1 reviews | Active since Jan 2020
11 Jun 2024, 15:58
5 stars
First time ordering online from them. I must say I'm impressed. Delivery was fast. Product is neatly packed in the box. And not even the courier service can see from where is the parcel. Thank you very much. Will definitely order again from you
Helpful (0)
|Replies (0)JJ
Jacqueline J
1 reviews | Active since Jan 2020
11 Jun 2024, 15:58
5 stars
First time ordering online from them. I must say I'm impressed. Delivery was fast. Product is neatly packed in the box. And not even the courier service can see from where is the parcel. Thank you very much. Will definitely order again from you
0
Replies (0)JG
Jan G
1 reviews | Active since Jan 2020
8 Feb 2024, 16:24
Extremely Satisfied With Luvland.co.za
I just want to say that I am extremely satisfied with Luvland's online service. I ordered my product Monday morning and they delivered Thursday morning, they take great care in packaging your product, you can tell they really care and want to ensure your goods arrive to you safely and in good condition. Thank you Luvland, I will definitely come to you guys again for my future needs.
Helpful (0)
|Replies (0)JG
Jan G
1 reviews | Active since Jan 2020
8 Feb 2024, 16:24
Extremely Satisfied With Luvland.co.za
I just want to say that I am extremely satisfied with Luvland's online service. I ordered my product Monday morning and they delivered Thursday morning, they take great care in packaging your product, you can tell they really care and want to ensure your goods arrive to you safely and in good condition. Thank you Luvland, I will definitely come to you guys again for my future needs.
0
Replies (0)NM
Nolufefe M
1 reviews | Active since Jan 2020
8 Feb 2024, 12:50
Delivery
My delivery is set to today. I communicated the time of my shift and provided a second Address should it clash with work time as it is in the same place. The delivery refused. Stating I should have been at home
Helpful (0)
|Replies (0)NM
Nolufefe M
1 reviews | Active since Jan 2020
8 Feb 2024, 12:50
Delivery
My delivery is set to today. I communicated the time of my shift and provided a second Address should it clash with work time as it is in the same place. The delivery refused. Stating I should have been at home
0
Replies (0)SD