THE WORST SERVICE EVER, I DEMAND A REFUND

I received a call on 28/07/2025 from Sibongiseni (lwmdebtrecovery.co.za ) to settle my revolving loan by paying R2000 within 24hours and send proof of payment to +27664977891. I made the payment and sent the proof of payment. On 25/08/2025, money was deducted from my bank account. I went to FNB bank and the consultant called LWM Debt Recovery, someone answered and took my details and said they will call us back and never did.

I called again on 02/09/2025 and I was sent to Mlamuli Zulu who told me he has no authority to make final decision and he will escalate to his senior to contact me. I understood and he kept updating me on the investigation they needed to do and to listen to the call.

I called the following day and I was informed that the Team Leader that was supposed to call me starts work at 10am. I waited for to call and she did not call. I called on the 3rd September and I asked to speak to Mlamuli , who told me the Team Leader is in a meeting and she will call me, again, she did not call.

I called on Monday the 8th of Sep and spoke to Mlamuli, again I was told that the Team Leader starts work at 10 am. I called at 10:22 am and was put on hold while they were looking for her. Another consultant called Hlekethani took my call and told me she listened to the call recording and she can confirm that what I was saying was the truth, Sibongiseni did say I must pay R2000 and my loan would be settled. She then said Sibongiseni was supposed to tell me that there will be one last deduction. I was not happy because this information was not disclosed, I paid R4000 in July and I had not planned for another debit order.

Hlekethani confirmed that she needs to speak to her superiors who will approve the refund then she would call me back at 1pm, she did not call. I called back at 2pm and demanded to speak to her. When I finally spoke to her again after several calls. She changed her story and said Sibongiseni did not say I must pay the money. She started talking over me and told me that there is no refund. She was rude and very unprofessional, especially since she is a Team Leader who deals with complaints. I asked for her surname and she refused to give it to me.

I demand a refund of the amount that was ********ly deducted, Sibongiseni said the payment of R2000 would settle my loan, the last debit order was never mentioned.