What are the most common complaints about MadMuscles?

The most common complaint about MadMuscles, based on Hellopeter's AI analysis of recent customer reviews, is Billing, Subscriptions & Refunds. Billing, Subscriptions & Refunds (2.5) is the most polarising area. While many describe transparent pricing and easy cancellation, a vocal cluster reports unauthorised debits after a one-off purchase, auto-renewal surprises, and refund requests stalled with vague 'under review' replies.

Is MadMuscles trustworthy?

MadMuscles has a TrustIndex of 6.6 out of 10 on Hellopeter, based on 435 reviews in the last 12 months. They reply to 91% of negative reviews, typically within 90 hours 55 min. Hellopeter has tracked MadMuscles across 561 total reviews. How is the TrustIndex calculated? →

MadMuscles Reviews | 6.6 TrustIndex

MadMuscles Reviews | 6.6 TrustIndex | Hellopeter

Review Distribution

4.5|435 Reviews

Jun '25 - May '26

Frequently Asked Questions About MadMuscles

What do customers say about MadMuscles?

Based on recent customer reviews, MadMuscles is praised as a flexible, beginner-friendly fitness app with structured short workouts, supportive trainers like Brian, and clean usability. However, a meaningful minority of customers report serious issues with auto-renewal billing, unauthorised charges after trials, and slow refund handling. The product experience is strong, but trust and billing transparency emerge as the dominant pain points dragging sentiment down.

What is MadMuscles's biggest strength?

MadMuscles's biggest strength, according to Hellopeter's AI analysis, is Platform Usability & Functionality. Customers consistently praise the clean layout, intuitive navigation, clear workout videos, and frictionless flow. Platform Usability & Functionality (4.5) is described as a key reason users stay consistent, with previews, demos, and simple meal sections reducing decision fatigue.

Recent reviews (435)

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Popular mentions

easy Brian short workouts clear structure trainer flexible results unauthorised charges no refund auto-renewal

Top Strengths:

Frequently Asked Questions About MadMuscles

What do customers say about MadMuscles?

What is MadMuscles's biggest strength?

Recent reviews (435)

no pressure, no burnout

no pressure, no burnout

workout flexibility

workout flexibility

Less thinking, more doing

Less thinking, more doing

Good UX helps with consistency

Good UX helps with consistency

No community or group challenges

No community or group challenges

I didn’t quit. Suspicious.

I didn’t quit. Suspicious.

Fits my life, not the other way around

Fits my life, not the other way around

Very limited customization

Very limited customization

What are the most common complaints about MadMuscles?

Is MadMuscles trustworthy?