Madz Nail &Beauty Online Store
4.3|12 reviews
CE
Christelle E
1 reviews | Active since Member
22 Mar 2023, 08:53
Annoying service!!!
I bought a nail drill last year and after 5 months it gave me problems the knob didn't want to turn and the hand piece gets warm. They said I must send it back. Once it got there they said it is my fault I let the machine fall, how can a machine fall that's on a table the whole day. Eventually after a while the lady replaced it with a new one. Then I bought a dust collector it was working for 3 weeks since I bought it and it started to give me problems and didn't want to work without its cable. The machine is suppose to be rechargeable for loadshedding. So I send it back again and the reply I got was there is nothing wrong with it so I told her if she sends it back it will do the same so I got the machine back and 2 weeks later the problems starts AGAIN now I must send it back again and I said i don't want any electronics from them again so I will get a refund. Now she tells me I must bubblewrap the machine before they will pick it up which i don't have time to drive around looking for bubblewrap as I work the whole week so now till I don't bubbelwrap they won't pickup and refund me. How pathetic is that the machine is already giving problems so what's bubblewrap going to do. Now I must struggle to work until I find time to drive around and look for bubblewrap.... I'm very annoyed with their service. 1st all the electronics I buy from them is faulty and 2nd to get my refund is a problem because it's not bubblew****d... As a full time nail technician how must one struggle to work like this with their faulty machines and waiting for ever just to get a refund and buy a new one somewhere else?
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Replies (1)Madz Nail &Beauty Online Store's replyOfficial
22 Mar 2023, 09:44I'm sorry you are annoyed. But there are procedures that needs to be followed. Your drill had dent marks in it. the only way this could of happened is by a big knock. We test our products before it leaves us an that drill was in perfect brand new condition when you received it. We did not get that same condition back from you. But non the less we really strive to make our clients happy and we send you a new one out of our own cost. we could not return the drill in that condition to our manufacture for a refund. We did not receive a refund from our manufacture because of the state it was in. I hope you still happy with your free brand new unit.
For the dust collection. We tested even send photos and video's to you that its working 100%. we told you we think the problem could be where you plug it in to charge it and you need to make sure its charging correctly. we said if you experience any issues we can refund you if you wish us to do so. We have no issues with the refund. We do how ever ask you to please bubble warp it so that it doesn't damage in transit. if we receive it broken then we can't refund you. The last time you send it back, it wasn't secured and the box that the item came in was dented. very poorly packaged. Now that we asking you to make sure you send it back in perfect condition you having issues with us asking this. We cannot return something that is damage in transit. Therefor we cannot refund you if we received something in broken pieces. We are just trying to avoid this from happening so that we can make sure we can refund you.
For the dust collection. We tested even send photos and video's to you that its working 100%. we told you we think the problem could be where you plug it in to charge it and you need to make sure its charging correctly. we said if you experience any issues we can refund you if you wish us to do so. We have no issues with the refund. We do how ever ask you to please bubble warp it so that it doesn't damage in transit. if we receive it broken then we can't refund you. The last time you send it back, it wasn't secured and the box that the item came in was dented. very poorly packaged. Now that we asking you to make sure you send it back in perfect condition you having issues with us asking this. We cannot return something that is damage in transit. Therefor we cannot refund you if we received something in broken pieces. We are just trying to avoid this from happening so that we can make sure we can refund you.
Best regards,
Madz Nail &Beauty Online Store's reply22 Mar 2023, 09:44
Official
I'm sorry you are annoyed. But there are procedures that needs to be followed. Your drill had dent marks in it. the only way this could of happened is by a big knock. We test our products before it leaves us an that drill was in perfect brand new condition when you received it. We did not get that same condition back from you. But non the less we really strive to make our clients happy and we send you a new one out of our own cost. we could not return the drill in that condition to our manufacture for a refund. We did not receive a refund from our manufacture because of the state it was in. I hope you still happy with your free brand new unit.
For the dust collection. We tested even send photos and video's to you that its working 100%. we told you we think the problem could be where you plug it in to charge it and you need to make sure its charging correctly. we said if you experience any issues we can refund you if you wish us to do so. We have no issues with the refund. We do how ever ask you to please bubble warp it so that it doesn't damage in transit. if we receive it broken then we can't refund you. The last time you send it back, it wasn't secured and the box that the item came in was dented. very poorly packaged. Now that we asking you to make sure you send it back in perfect condition you having issues with us asking this. We cannot return something that is damage in transit. Therefor we cannot refund you if we received something in broken pieces. We are just trying to avoid this from happening so that we can make sure we can refund you.
For the dust collection. We tested even send photos and video's to you that its working 100%. we told you we think the problem could be where you plug it in to charge it and you need to make sure its charging correctly. we said if you experience any issues we can refund you if you wish us to do so. We have no issues with the refund. We do how ever ask you to please bubble warp it so that it doesn't damage in transit. if we receive it broken then we can't refund you. The last time you send it back, it wasn't secured and the box that the item came in was dented. very poorly packaged. Now that we asking you to make sure you send it back in perfect condition you having issues with us asking this. We cannot return something that is damage in transit. Therefor we cannot refund you if we received something in broken pieces. We are just trying to avoid this from happening so that we can make sure we can refund you.
Best regards,