ME
Maharani elangeni durban
Unclaimed Business
ME
Maharani elangeni durban
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Maharani elangeni durban
Maharani elangeni durban has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Maharani elangeni durban across 3 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencesI
singh I
1 reviews | Active since Jan 2020
17 Jun 2025, 11:00
Review of the Maharani Hotel – A Disappointing and Distressing Experience
I stayed at the Maharani Hotel during Easter this year while attending the Chariot Festival, expecting comfort and convenience due to its prime location. Unfortunately, my experience was nothing short of distressing, and I would never return to this hotel. From the moment I checked in, the service was subpar. However, the situation escalated into a serious safety and accountability concern. Water from the bathroom leaked into the main foyer of the room, pooling in front of the entrance door. As I attempted to open the door, I slipped and fell violently, hitting my head against the wall and injuring my foot. We immediately called reception and were informed that the manager would attend to the matter. I waited in bed with a headache and foot pain, but no assistance was provided. I missed breakfast due to the incident and only managed to get a coffee before the banquet closed — yet no consideration or concession was made despite my clear distress. Hoping for basic compassion, I went downstairs to request a Transact patch or any form of medical aid. Shockingly, I was refused any assistance and told that if I needed help, I should go to Addington Hospital. This response was cold and unacceptable, especially considering the injury occurred due to hotel negligence. I declined to go to a public hospital due to concerns over waiting times and the quality of care. My husband had to go to a local pharmacy to purchase pain medication and patches for me. Before checking out, I requested to view and sign the incident report. I was denied access and told by management that it was against company policy. To add insult to injury, I was told that the report stated I had slipped in the bathroom due to my own negligence in not using the anti-slip mat — which is entirely false. I corrected the manager, insisting the incident occurred in the foyer, not the bathroom. Another manager claimed the report did reflect the correct location, but when we followed up after leaving, the story had changed again. We were told the fall was my fault and occurred in the bathroom. The entire situation left me feeling humiliated and gaslighted. Rather than being treated with care and concern, I was made to feel like a ****. I spent a significant amount of money expecting a safe and pleasant stay, but the dishonesty and poor handling from staff — all the way up to management — turned this into one of the worst hotel experiences of my life. I would strongly caution anyone considering a stay at the Maharani Hotel. Their lack of transparency, medical support, and basic human decency is unacceptable.
Helpful (0)
|Replies (0)sI
singh I
1 reviews | Active since Jan 2020
17 Jun 2025, 11:00
Review of the Maharani Hotel – A Disappointing and Distressing Experience
I stayed at the Maharani Hotel during Easter this year while attending the Chariot Festival, expecting comfort and convenience due to its prime location. Unfortunately, my experience was nothing short of distressing, and I would never return to this hotel. From the moment I checked in, the service was subpar. However, the situation escalated into a serious safety and accountability concern. Water from the bathroom leaked into the main foyer of the room, pooling in front of the entrance door. As I attempted to open the door, I slipped and fell violently, hitting my head against the wall and injuring my foot. We immediately called reception and were informed that the manager would attend to the matter. I waited in bed with a headache and foot pain, but no assistance was provided. I missed breakfast due to the incident and only managed to get a coffee before the banquet closed — yet no consideration or concession was made despite my clear distress. Hoping for basic compassion, I went downstairs to request a Transact patch or any form of medical aid. Shockingly, I was refused any assistance and told that if I needed help, I should go to Addington Hospital. This response was cold and unacceptable, especially considering the injury occurred due to hotel negligence. I declined to go to a public hospital due to concerns over waiting times and the quality of care. My husband had to go to a local pharmacy to purchase pain medication and patches for me. Before checking out, I requested to view and sign the incident report. I was denied access and told by management that it was against company policy. To add insult to injury, I was told that the report stated I had slipped in the bathroom due to my own negligence in not using the anti-slip mat — which is entirely false. I corrected the manager, insisting the incident occurred in the foyer, not the bathroom. Another manager claimed the report did reflect the correct location, but when we followed up after leaving, the story had changed again. We were told the fall was my fault and occurred in the bathroom. The entire situation left me feeling humiliated and gaslighted. Rather than being treated with care and concern, I was made to feel like a ****. I spent a significant amount of money expecting a safe and pleasant stay, but the dishonesty and poor handling from staff — all the way up to management — turned this into one of the worst hotel experiences of my life. I would strongly caution anyone considering a stay at the Maharani Hotel. Their lack of transparency, medical support, and basic human decency is unacceptable.
0
Replies (0)SH
Shaakir H
1 reviews | Active since Jan 2020
24 Dec 2023, 23:15
Elangeni Durban - PATHETIC
I am currently staying at Elangeni for the festive season from Christmas to after new years. The hotel rooms are currently pathetic. The phones don’t work, the windows don’t close, air condition not working, and after numerous phone calls to reception regarding all these aspects nothing changed. Will never stay in this hotel again ! I am utterly disappointed with the service we have received.
Helpful (0)
|Replies (0)SH
Shaakir H
1 reviews | Active since Jan 2020
24 Dec 2023, 23:15
Elangeni Durban - PATHETIC
I am currently staying at Elangeni for the festive season from Christmas to after new years. The hotel rooms are currently pathetic. The phones don’t work, the windows don’t close, air condition not working, and after numerous phone calls to reception regarding all these aspects nothing changed. Will never stay in this hotel again ! I am utterly disappointed with the service we have received.
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Replies (0)RS
Reema S
1 reviews | Active since Jan 2020
8 Dec 2023, 05:22
Reservation staff giving wrong info and not very coherent to understand a query
I would like to commend Keaton night manager for going the extra mile as I called from Saudi Arabia in response to an upsetting message from the reservation staff who is very *********** in my opinion and can actually scare a customer away. Even the reply seems cold one should have interpersonal skills greet In a way where the person reading feels welcome. I'm far away from home and want my 1st day in the country to be good the reservation person gave me incorrect information. I asked regarding if the halal stuff will be prepared in a halal way and is seperated. 1st message was that it is from halal certified place then they say they not halal certified n I should get from an outsource company which is actually not necessary in my opinion as Keaton assured me it's segregated. This person who ever he or she is obviously needs to be replaced as they dnt have interpersonal skills for such an elite hotel. My number 0610989937 on watsup or +966531407761 international it's sharon' Salih have a booking for 22 Dec
Helpful (0)
|Replies (0)RS
Reema S
1 reviews | Active since Jan 2020
8 Dec 2023, 05:22
Reservation staff giving wrong info and not very coherent to understand a query
I would like to commend Keaton night manager for going the extra mile as I called from Saudi Arabia in response to an upsetting message from the reservation staff who is very *********** in my opinion and can actually scare a customer away. Even the reply seems cold one should have interpersonal skills greet In a way where the person reading feels welcome. I'm far away from home and want my 1st day in the country to be good the reservation person gave me incorrect information. I asked regarding if the halal stuff will be prepared in a halal way and is seperated. 1st message was that it is from halal certified place then they say they not halal certified n I should get from an outsource company which is actually not necessary in my opinion as Keaton assured me it's segregated. This person who ever he or she is obviously needs to be replaced as they dnt have interpersonal skills for such an elite hotel. My number 0610989937 on watsup or +966531407761 international it's sharon' Salih have a booking for 22 Dec
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Replies (0)