MM
Mahindra Menlyn
Unclaimed Business
MM
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
6 Dec 2024, 17:45
Ourstanding Service
Our car was written off and Michelle drove to our small holding to bring a Mahindra for us to test drive. Her service was amazing and she arranged everything from her side. We are very happy with our new vehicle.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
6 Dec 2024, 17:45
Ourstanding Service
Our car was written off and Michelle drove to our small holding to bring a Mahindra for us to test drive. Her service was amazing and she arranged everything from her side. We are very happy with our new vehicle.
0
Replies (0)JL
AT
Adelia T
1 reviews | Active since Jan 2020
8 May 2024, 07:42
Poor workmanship - Mahindra Menlyn
As a loyal Mahindra customer, I expected nothing but the highest standards of workmanship, yet unfortunately, my experience fell far short of this expectation with my dealing with BB Mahindra Menlyn On 24 October 2023, I brought my Mahindra Karoo to their service centre for maintenance, specifically addressing issues with the diesel tank. The tank was replaced. After receiving the vehicle back, there were issues with the tank, and I had to bring the vehicle back a few days later as another item had to be replaced inside the tank because the gage did not work correctly. Despite assurances of quality service, I was dismayed to discover that the work performed on the diesel tank was subpar and ultimately led to additional costs on my end. The poor workmanship resulted in the diesel tank falling off as I was driving, causing inconvenience, financial burden, and a significant loss of trust in Mahindra's service standards. As a result, I had to seek alternative solutions and incur additional expenses to rectify the situation. I phoned their workshop and was told to call for a tow in service, which we did, and the vehicle was towed to the nearest Mahindra as per their policy which is Mahindra in Montana. The vehicle was inspected, and we were told that the cause of this is due to poor workmanship of the bolts not being fastened correctly. The report was sent to the DP as well as Mahinda HO. Since the tank was already claimed and replaced recently, we have to pay for the tank out of pocket. Since the fault resulted because of poor work performed, I do believe that Mahindra Menlyn should take responsibility. This is not the first issue we have had with their workshop. We have a list of problems we had with the workshop where our vehicle had to be brought back several times after being taken into BB Menlyn Mahindra. The list of issues below: Door sensors not working - This has been addresses several times, and every time we take the vehicle in, one sensor is repaired, and the rest is not working. We are then told that we have to come in again to have the others looked at. Then once again, one is looked at and we drive away with the same issue. I fitted a bonnet guard at the workshop. When I drove home, the bonnet guard fell off. I took it in again for fitment, and the same happened. Took it in for a third time, after leaving again on the highway it came off and was damaged. I phoned again and was told to come in with it again. I was told that these bonnet guards are not a good patent, and we should go somewhere else to have a new one fitted. This is not acceptable. If staff is of meaning that the bonnet guards are not of good quality and a bad patent, why was I not advised? I took it back three times! Only after it was broken on the last incident shoulders are pulled up and I have to spend more money elsewhere for something that was not fitted properly the first time!! This is unacceptable. When we complained about the diesel tank the first time, it took almost 3 weeks to be sorted out and I had to email the DP to get a response from the workshop. I believe that as a reputable company, Mahindra should stand behind its products and services, ensuring that customers receive the quality they rightfully expect. I would not recommend anyone to make use of BB Mahindra Menlyn, as i am of opinion that they preform below quality work on repairs, leading to customs incurring addition cost and frustration. U till now, the DP is refusing to acknowledge the issue and has failed to even contact us via email or phone call during this ordeal. The indifference shown by the DP towards my issue is unacceptable. It reflects poorly on the Mahindra's commitment to customer satisfaction and safety
Helpful (0)
|Replies (0)AT
Adelia T
1 reviews | Active since Jan 2020
8 May 2024, 07:42
Poor workmanship - Mahindra Menlyn
As a loyal Mahindra customer, I expected nothing but the highest standards of workmanship, yet unfortunately, my experience fell far short of this expectation with my dealing with BB Mahindra Menlyn On 24 October 2023, I brought my Mahindra Karoo to their service centre for maintenance, specifically addressing issues with the diesel tank. The tank was replaced. After receiving the vehicle back, there were issues with the tank, and I had to bring the vehicle back a few days later as another item had to be replaced inside the tank because the gage did not work correctly. Despite assurances of quality service, I was dismayed to discover that the work performed on the diesel tank was subpar and ultimately led to additional costs on my end. The poor workmanship resulted in the diesel tank falling off as I was driving, causing inconvenience, financial burden, and a significant loss of trust in Mahindra's service standards. As a result, I had to seek alternative solutions and incur additional expenses to rectify the situation. I phoned their workshop and was told to call for a tow in service, which we did, and the vehicle was towed to the nearest Mahindra as per their policy which is Mahindra in Montana. The vehicle was inspected, and we were told that the cause of this is due to poor workmanship of the bolts not being fastened correctly. The report was sent to the DP as well as Mahinda HO. Since the tank was already claimed and replaced recently, we have to pay for the tank out of pocket. Since the fault resulted because of poor work performed, I do believe that Mahindra Menlyn should take responsibility. This is not the first issue we have had with their workshop. We have a list of problems we had with the workshop where our vehicle had to be brought back several times after being taken into BB Menlyn Mahindra. The list of issues below: Door sensors not working - This has been addresses several times, and every time we take the vehicle in, one sensor is repaired, and the rest is not working. We are then told that we have to come in again to have the others looked at. Then once again, one is looked at and we drive away with the same issue. I fitted a bonnet guard at the workshop. When I drove home, the bonnet guard fell off. I took it in again for fitment, and the same happened. Took it in for a third time, after leaving again on the highway it came off and was damaged. I phoned again and was told to come in with it again. I was told that these bonnet guards are not a good patent, and we should go somewhere else to have a new one fitted. This is not acceptable. If staff is of meaning that the bonnet guards are not of good quality and a bad patent, why was I not advised? I took it back three times! Only after it was broken on the last incident shoulders are pulled up and I have to spend more money elsewhere for something that was not fitted properly the first time!! This is unacceptable. When we complained about the diesel tank the first time, it took almost 3 weeks to be sorted out and I had to email the DP to get a response from the workshop. I believe that as a reputable company, Mahindra should stand behind its products and services, ensuring that customers receive the quality they rightfully expect. I would not recommend anyone to make use of BB Mahindra Menlyn, as i am of opinion that they preform below quality work on repairs, leading to customs incurring addition cost and frustration. U till now, the DP is refusing to acknowledge the issue and has failed to even contact us via email or phone call during this ordeal. The indifference shown by the DP towards my issue is unacceptable. It reflects poorly on the Mahindra's commitment to customer satisfaction and safety
0
Replies (0)SS
Shaun S
1 reviews | Active since Jan 2020
12 Oct 2022, 11:20
Worst car company in RSA
If I could give a negative start rating it would be for Mahindra Menlyn and there committed staff. But whatever you do, do not buy a Mahindra and for the love of your sanity don’t ever take it to Menlyn. We purchased a double cab from Pretoria North Mahindra (first mistake) still have not fixed the initial complaints - rear door light still on and various other issues. The vehicle then overheated in Thabazimbi at night. We were told no road side assistance available we should drive it to nearest Mahindra slowly. First issue was fixed. Then it overheated again this time engine blew. It was towed to Menlyn. 5 months on and more lies and tricks and shifting blame to Mahindra SA. Kid you not told that the skimming of the head goes out to tender and lowest quote gets it. Head came back looked like a tar road. Workshop manager told us we can’t call and follow up even though it was 4 months on. Apparently they working hard when we get there vehicle standing in the corner no work being done. Get the vehicle back radio not working disconnected rear door light still engaged and boom the car over heats again. Told this time they forgot to tighten the injectors. Then they blame *****s and heads etc. The vehicle was fixed yet again. The worst thing is not once did they offer a loaner vehicle, not even a word of sorry. In actual fact they think this is good service and told us that one of their staff was almost fired because they lied to us telling us the vehicle was being worked on and when we checked on it nothing yet again. They lie through their teeth. Carte Blanche should investigate all of them.
Helpful (0)
|Replies (0)SS
Shaun S
1 reviews | Active since Jan 2020
12 Oct 2022, 11:20
Worst car company in RSA
If I could give a negative start rating it would be for Mahindra Menlyn and there committed staff. But whatever you do, do not buy a Mahindra and for the love of your sanity don’t ever take it to Menlyn. We purchased a double cab from Pretoria North Mahindra (first mistake) still have not fixed the initial complaints - rear door light still on and various other issues. The vehicle then overheated in Thabazimbi at night. We were told no road side assistance available we should drive it to nearest Mahindra slowly. First issue was fixed. Then it overheated again this time engine blew. It was towed to Menlyn. 5 months on and more lies and tricks and shifting blame to Mahindra SA. Kid you not told that the skimming of the head goes out to tender and lowest quote gets it. Head came back looked like a tar road. Workshop manager told us we can’t call and follow up even though it was 4 months on. Apparently they working hard when we get there vehicle standing in the corner no work being done. Get the vehicle back radio not working disconnected rear door light still engaged and boom the car over heats again. Told this time they forgot to tighten the injectors. Then they blame *****s and heads etc. The vehicle was fixed yet again. The worst thing is not once did they offer a loaner vehicle, not even a word of sorry. In actual fact they think this is good service and told us that one of their staff was almost fired because they lied to us telling us the vehicle was being worked on and when we checked on it nothing yet again. They lie through their teeth. Carte Blanche should investigate all of them.
0
Replies (0)LL
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nokuzola M
1 reviews | Active since Jan 2020
15 Jun 2021, 14:04
False advertising
It saddens me to leave this review,however my husband and I spotted an advert from their preowned vehicles for a suzuki going for about R139k,we call to check for availability and they say yes its available,we head to the dealer,we test drive and we tell them we like it,we want it. We apply for finance through their F&I and she comes back with approvals,we pick the best option and upon arrangements for signing and delivery,they tell us the increasing the price of the car because they falsely advertised it initially. Long story short, they tell us take it or leave it, after all that trouble of driving there and applications with all banks.
Helpful (0)
|Replies (0)nM
nokuzola M
1 reviews | Active since Jan 2020
15 Jun 2021, 14:04
False advertising
It saddens me to leave this review,however my husband and I spotted an advert from their preowned vehicles for a suzuki going for about R139k,we call to check for availability and they say yes its available,we head to the dealer,we test drive and we tell them we like it,we want it. We apply for finance through their F&I and she comes back with approvals,we pick the best option and upon arrangements for signing and delivery,they tell us the increasing the price of the car because they falsely advertised it initially. Long story short, they tell us take it or leave it, after all that trouble of driving there and applications with all banks.
0
Replies (0)MK
Mamoraka K
1 reviews | Active since Jan 2020
11 Nov 2020, 07:20
Mahindra Menlyn
Raldo and team were very supportive, friendly and easy going. They made me feel like i was at home rather than a dealership and did meet my expectations:)
Helpful (0)
|Replies (0)MK
Mamoraka K
1 reviews | Active since Jan 2020
11 Nov 2020, 07:20
Mahindra Menlyn
Raldo and team were very supportive, friendly and easy going. They made me feel like i was at home rather than a dealership and did meet my expectations:)
0
Replies (0)