MR
Maksure Risk Solutions
Claimed Business
MR
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Frequently Asked Questions About Maksure Risk Solutions
Maksure Risk Solutions has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Maksure Risk Solutions across 5 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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phumlani K
1 reviews | Active since Jan 2020
15 May 2025, 09:56
Appalling and despicable customer service and experience
Appalling and despicable customer experience and service - Makrosure and their Repairs Service provider I would like to refer a matter to you regarding a claim that was processed by the extended warranty team for a Samsung washing machine i purchased July 2022 and took an extended warranty policy. On the 16th of April, I called Samsung regarding an issue with the Samsung washing machine I purchased from Makro, the technical support team assessed the machine virtually and confirmed that it required a technical to physically assess the machine as they couldn't succeed with the virtual troubleshooting of the machine. Because the machine was out of warranty Samsung advised that I call Makro strubevalley for further assistance, Samsung issued a ticket number for the virtual assessment of the machine Ref#7121716682 On the same day I called the extended warranty contact centre, the claim was process and I was provided a reference number LB4C I followed up for 2 weeks with no success until I called Makro strubenvalley and the lady by the name of Kelebohile assisted me on the same day a technician from their service provider by the name of Prince was dispatched, unfortunately he could not resolve the matter and informed that he did have the right size part to fix the machine and needed to take in room thwor workshop to fit a proper part. That was on the 30th of April when Prince took my washing machine. I have been following up with Makro, the extended warranty team and the service provider and I must say the service provided is appalling between the three stakeholders none wants to take accountability and give me proper feedback or status of the progress of the repairs. Today I was informed that it will take 2 weeks to repair my machine after waiting for 6 weeks. Additionally, they informed me only today that their repairs period takes 6 weeks and they are still within the SLA. Who on earth cared to inform about this. I have also referred this matter to the short term insurance Ombudsman. I am so disappointed 😞 and disgusted by the level of bad service I experienced 😑
Helpful (0)
|Replies (0)pK
phumlani K
1 reviews | Active since Jan 2020
15 May 2025, 09:56
Appalling and despicable customer service and experience
Appalling and despicable customer experience and service - Makrosure and their Repairs Service provider I would like to refer a matter to you regarding a claim that was processed by the extended warranty team for a Samsung washing machine i purchased July 2022 and took an extended warranty policy. On the 16th of April, I called Samsung regarding an issue with the Samsung washing machine I purchased from Makro, the technical support team assessed the machine virtually and confirmed that it required a technical to physically assess the machine as they couldn't succeed with the virtual troubleshooting of the machine. Because the machine was out of warranty Samsung advised that I call Makro strubevalley for further assistance, Samsung issued a ticket number for the virtual assessment of the machine Ref#7121716682 On the same day I called the extended warranty contact centre, the claim was process and I was provided a reference number LB4C I followed up for 2 weeks with no success until I called Makro strubenvalley and the lady by the name of Kelebohile assisted me on the same day a technician from their service provider by the name of Prince was dispatched, unfortunately he could not resolve the matter and informed that he did have the right size part to fix the machine and needed to take in room thwor workshop to fit a proper part. That was on the 30th of April when Prince took my washing machine. I have been following up with Makro, the extended warranty team and the service provider and I must say the service provided is appalling between the three stakeholders none wants to take accountability and give me proper feedback or status of the progress of the repairs. Today I was informed that it will take 2 weeks to repair my machine after waiting for 6 weeks. Additionally, they informed me only today that their repairs period takes 6 weeks and they are still within the SLA. Who on earth cared to inform about this. I have also referred this matter to the short term insurance Ombudsman. I am so disappointed 😞 and disgusted by the level of bad service I experienced 😑
0
Replies (0)BR
Bless R
1 reviews | Active since Jan 2020
4 Nov 2023, 20:14
Excellent insurance brokers
Excellent service I got from this organisation. Getting insurance for my truck I got the best deal from them. They helped me get the best deal inthe market. Adding my second truck to the policy was as easy as abc, after the unfortunate event of an accident they helped me through the entire process until it was settled and I was very happy with the outcome
Helpful (0)
|Replies (0)BR
Bless R
1 reviews | Active since Jan 2020
4 Nov 2023, 20:14
Excellent insurance brokers
Excellent service I got from this organisation. Getting insurance for my truck I got the best deal from them. They helped me get the best deal inthe market. Adding my second truck to the policy was as easy as abc, after the unfortunate event of an accident they helped me through the entire process until it was settled and I was very happy with the outcome
0
Replies (0)HS
Henryshongwe S
1 reviews | Active since Jan 2020
18 May 2022, 10:20
Poor poor service from you . I Will never recommend anyone to u
Good day Maksure, Last week Friday I was contacted by a lady with the name of Kamo, this lady contacted me offering me insurance, I gave her all my personal information and the things I wanted to insure which is my 2 vehicles , 2 properties and my household contents the lady promised to contact me with a quotation and today it is Wednesday and I still haven’t heard from her. Why then did she take my ID NUMBER AND ALL MY OTHER PERSONAL DETAILS, is that how you guys work , is this even a genuine insurance or it is a Scam . Is this what you call service, why gather all my personal details including my residential adress after that you don’t call me . This is poor service and I really wanted so hard to do business with you . If I am experiencing this ****y service now what about at claims . Mxm
Helpful (0)
|Replies (0)HS
Henryshongwe S
1 reviews | Active since Jan 2020
18 May 2022, 10:20
Poor poor service from you . I Will never recommend anyone to u
Good day Maksure, Last week Friday I was contacted by a lady with the name of Kamo, this lady contacted me offering me insurance, I gave her all my personal information and the things I wanted to insure which is my 2 vehicles , 2 properties and my household contents the lady promised to contact me with a quotation and today it is Wednesday and I still haven’t heard from her. Why then did she take my ID NUMBER AND ALL MY OTHER PERSONAL DETAILS, is that how you guys work , is this even a genuine insurance or it is a Scam . Is this what you call service, why gather all my personal details including my residential adress after that you don’t call me . This is poor service and I really wanted so hard to do business with you . If I am experiencing this ****y service now what about at claims . Mxm
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Replies (0)SL
JJ
Johhny J
1 reviews | Active since Jan 2020
24 Oct 2017, 08:03
MAKSURE RISK SOLUTIONS - NO SERVICE
I Have requested information on numerous occasions from Maksure ( Knight & Simba ) and this is now 2 months later and still have not received the information I have requested.
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