mama money
Claimed Business
mama money
Claimed Business
911 Reviews (last 12 months)
Does not respond to reviews
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Mama Money is widely praised as a fast, affordable, and reliable international money transfer service. Customers consistently highlight the speed of transactions, competitive exchange rates, and low fees as standout strengths. However, recurring complaints about unresponsive customer support, delayed refunds, and communication breakdowns when issues arise present a notable gap between the smooth everyday experience and the frustrating problem resolution process.
Top Strengths:
- •Process Efficiency & Turnaround: Customers overwhelmingly describe Mama Money as fast, easy, and seamless for sending money. Transactions are frequently completed within minutes, and the app is praised for its simplicity and user-friendly design.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
6.3Trustindex Rating
#3Ranked In Payments & Fintech
121h 24mReply Time
68 NPSVery Likely
Replied to 80% of negative reviews
Reply time on negative reviews: 129 hours 15 min
TrustIndex
6.3
Ranking
#3
in Payments & Fintech
Avg Reply
121h 24m
NPS Score
68
Recommended: Very Likely
Replied to 80% of negative reviews
Reply time on negative reviews: 129 hours 15 min
Review Distribution
4.7|911 Reviews
May '25 - Apr '26
5(85.2%)
4(8.1%)
3(2.1%)
2(0.7%)
1(4%)
5(85.2%)
4(8.1%)
3(2.1%)
2(0.7%)
1(4%)
Recent reviews (911)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
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Progress
1 reviews | Active since Jan 2020
18 Mar 2026, 14:10
Mama money is very c...
Mama money is very cheap and fast the most thing i like when i send money with mama money my family doesn't struggle to receive the money because mama money branches are everywhere I'm so happy to use mama money 🩷
Helpful (0)
|Replies (0)P
Progress
1 reviews | Active since Jan 2020
18 Mar 2026, 14:10
Mama money is very c...
Mama money is very cheap and fast the most thing i like when i send money with mama money my family doesn't struggle to receive the money because mama money branches are everywhere I'm so happy to use mama money 🩷
0
Replies (0)P
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MN
Mallik N
1 reviews | Active since Jan 2020
16 Mar 2026, 17:22
Bad Service - no support
My account is inactive since 1 year. No one can help me on WhatsApp chat inspite of many requests. They ask for the docs and no response after that. No reference number provided and call centre is always busy.
Helpful (0)
|Replies (0)MN
Mallik N
1 reviews | Active since Jan 2020
16 Mar 2026, 17:22
Bad Service - no support
My account is inactive since 1 year. No one can help me on WhatsApp chat inspite of many requests. They ask for the docs and no response after that. No reference number provided and call centre is always busy.
0
Replies (0)C
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