Horrible experience ever!!!!!

I have been exposed to a very bad/horrible experience at Mamelodi Pharmacy, Some male pharmacist very light in complexion assisting people according to their faces, I was number one on the que but he chose to call someone he knows at the end of the que, when I complained he just looked at me like I'm crazy continuing to assist the lady, the most horrible attitude I have ever experienced, his colleague called me to assist me, when I told myself that finally I'm getting assisted the lady told me that my medical Insurance doesn't buy over the counter I need to consult first. Mind you I always use my medical Insurance to buy medication and had used it at the same pharmacy, I spent an hour in that pharmacy but ended up leaving without getting help. Unfortunately it was not the first time I experience bad service coming from the same guy. I will never ever go back to that pharmacy. The most horrible experience ever !!!!!!!!!