Mixed feelings about MANCOSA

I completed my BCom in IT Management through MANCOSA, and I have to say the graduation ceremony on the 8th of May 2026 was one of the best-organized events I have ever attended.

Everything on the day ran so smoothly. From the queues to the overall management and organization, everything was efficient and well planned. The speeches were fun and engaging, the staff were friendly and helpful, and the whole experience felt professional from start to finish.

It is honestly the first time in my life that I have attended a ceremony that was done this well. Even after the last graduate walked across the stage, there were still opportunities for students and their families to connect with the faculty, take photos, and enjoy being part of the MANCOSA community. Every part of the experience was memorable. A special mention to the MANCOSA Career Centre team for making our day even more special. Interacting with them was another highlight for me!

This moment was also very emotional and special for me because I became the first person on both my mother’s and father’s side of the family to graduate with a BCom degree. I could not have asked for a better way to celebrate such an important achievement in my life.

MANCOSA, you really outdid yourselves. Thank you for making this experience so special and unforgettable.

The only reason this is a 3 star review and not a 5 star review is that the customer service still needs major improvement. It's impossible to get through to the call centre, they often drops calls after students spend a long time on hold, I personally wasted so much airtime trying to get help in this way and they sometimes rude or dismissive, and the email and live chat support can take very long to respond I once only received a response a week later, sometimes with generic copy and paste replies. It's the most frustrating thing needing help and you get this as a slap in the face, If the support teams could be investigated and quality assurance was performed on how they deal with queries, questions and student concerns, I think everyone would rate MANCOSA a 5 star, but their support teams (Calls, email and live chat) is really hurting and damaging the brand and everything MANCOSA stands for based on what I experienced on Friday, the sad part is since they are an online institution, they should understand how important getting help through these online platforms would be.

Other than that, the graduation experience itself was absolutely amazing. Well done MANCOSA, I am even considering registering for post grad because of it, just a little hestitant because getting help from support is a nightmare!