Beware of Unreliable and Dishonest Metalwork Services in Somerset West: Marais Groenewald

I am deeply disappointed to share my experience with a metalwork contractor, Mr. Marais Groenewald, in Somerset West, Helderberg area. I hired Mr Groenewald to design, quote, and install galvanized burglar bars, sliding double-door gates, pedestrian garden gates, and a large sliding rail motor gate for my home, based on a neighbor’s glowing recommendation and Mr. Groenewald's seemingly impressive portfolio. The contract, worth tens of thousands of Rands, was awarded out of trust and a desire to support someone reportedly in need of work.

However, red flags appeared early: Mr. Groenewald frequently arrived late, citing vehicle breakdowns, worked sporadically without staff, and presented a consistently unprofessional appearance. I overlooked these issues, even assisting Mr. Groenewald with heavy lifting due to concerns for his own safety. Out of empathy, I assigned additional work, hoping to help Mr. Groenewald get back on track. Regrettably, the final results were far below the professional standard showcased in Mr. Groenewald's portfolio and my neighbor’s property.

The most egregious issue surfaced six months later when rust spots appeared on the supposedly galvanized metalwork, despite my explicit request for galvanization suitable for a coastal environment. After months of ignored calls and evasive WhatsApp messages, Mr. Groenewald eventually admitted to outsourcing the galvanization and knowingly installing non-galvanized metal, painted to deceive me into believing it met my specifications. This was a clear breach of trust and contract, as I was charged for galvanization that was never done.

After 12-18 months of delays, Mr. Groenewald delivered a replacement motor gate, which has sat uninstalled under my carport for over four weeks. Mr. Groenewald’s excuses - lacking funds for basic materials like cement, a post, and a runner track - demonstrate a shocking lack of professionalism, accountability, and integrity. Despite my offers to provide more work if Mr. Groenewald showed remorse and rectified the issues, Mr. Groenewald has failed to act, leaving me with a rusted, defective gate and unfulfilled promises.

As someone experienced in corporate governance, I regret letting empathy override clear warning signs. I strongly advise others in Somerset West to avoid Mr. Groenewald's services to spare themselves the stress, financial loss, and endless excuses I’ve endured. Trustworthy contractors prioritise quality, honesty, and accountability - qualities Mr. Groenewald sorely lacks. Save yourself the grief and choose a reputable provider.