MB
Marriott Bonvoy
Unclaimed Business
MB
Marriott Bonvoy
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJR
Jacques R
1 reviews | Active since Jan 2020
12 Nov 2024, 18:13
Avoid Hatfield. Protea Hotel
The Hatfield hotel is dirty, service in the restaurant is poor, lightbulbs are out and even after reporting it in the morning, had the same problem the evening. Water running brown from taps. Last time I will use this establishment.
Helpful (0)
|Replies (0)JR
Jacques R
1 reviews | Active since Jan 2020
12 Nov 2024, 18:13
Avoid Hatfield. Protea Hotel
The Hatfield hotel is dirty, service in the restaurant is poor, lightbulbs are out and even after reporting it in the morning, had the same problem the evening. Water running brown from taps. Last time I will use this establishment.
0
Replies (0)MM
Mohammad M
1 reviews | Active since Jan 2020
21 Sept 2024, 18:43
I do not deserve customer service because I am on free Marriott Bonvoy membership
A Marriott Bonvoy social media admin just told me I don't deserve customer service because I'm asking about missing stays which have not been allocated to my profile because I am on a "free" rewards program. When I asked for the name of the individual responding, the keyboard warrior gave me silence. Anyway, apparently, I'm supposed to work for free for Marriott to ensure my stays are recorded because I am on a free program. I've stayed at your properties over 100 times, but a quarter of them aren't even on my account. So, because this program is "free," I'm expected to do Marriott's work for them. I'm considering cancelling my four upcoming bookings in October and switching to a competitor. It seems like Marriott doesn't value loyal customers or basic customer service for free. By the way, who is your fiercest rival? I'd like to take my business there and experience their customer service, even if it's through their free reward programs. Hotel stays are about comfort and experience, and now I have a sour taste in my mouth after this nasty interaction with your cheap, outsourced social media consultant, who I doubt works for free.
Helpful (0)
|Replies (0)MM
Mohammad M
1 reviews | Active since Jan 2020
21 Sept 2024, 18:43
I do not deserve customer service because I am on free Marriott Bonvoy membership
A Marriott Bonvoy social media admin just told me I don't deserve customer service because I'm asking about missing stays which have not been allocated to my profile because I am on a "free" rewards program. When I asked for the name of the individual responding, the keyboard warrior gave me silence. Anyway, apparently, I'm supposed to work for free for Marriott to ensure my stays are recorded because I am on a free program. I've stayed at your properties over 100 times, but a quarter of them aren't even on my account. So, because this program is "free," I'm expected to do Marriott's work for them. I'm considering cancelling my four upcoming bookings in October and switching to a competitor. It seems like Marriott doesn't value loyal customers or basic customer service for free. By the way, who is your fiercest rival? I'd like to take my business there and experience their customer service, even if it's through their free reward programs. Hotel stays are about comfort and experience, and now I have a sour taste in my mouth after this nasty interaction with your cheap, outsourced social media consultant, who I doubt works for free.
0
Replies (0)BN
Brian N
1 reviews | Active since Jan 2020
25 Aug 2024, 23:44
Forex Factory College (Pty) Ltd
<#> Capitec: 510926089 95368e9137578d3177eed15681160ea077c7 ……………………………………………………………………………..pB8CSXx0+DY https://wpmepcnl8h14.wordpress.com/2024/08/06/capitec-510926089-95368e9137578d3177eed15681160ea077c7/
Helpful (0)
|Replies (0)BN
Brian N
1 reviews | Active since Jan 2020
25 Aug 2024, 23:44
Forex Factory College (Pty) Ltd
<#> Capitec: 510926089 95368e9137578d3177eed15681160ea077c7 ……………………………………………………………………………..pB8CSXx0+DY https://wpmepcnl8h14.wordpress.com/2024/08/06/capitec-510926089-95368e9137578d3177eed15681160ea077c7/
0
Replies (0)oS
owen S
1 reviews | Active since Jan 2020
27 Jun 2024, 07:12
Marriott Bonvoy is a very bad voyage
I have had my account with Marriot for over 3 years and am a Platinum Elite member and all I want to do is update my email address so that I can use my points and after hours on the phone to their call center and many emails, they cannot solve my email address. Thier support is absolutely pathetic, so beware when accumulating points
Helpful (0)
|Replies (0)oS
owen S
1 reviews | Active since Jan 2020
27 Jun 2024, 07:12
Marriott Bonvoy is a very bad voyage
I have had my account with Marriot for over 3 years and am a Platinum Elite member and all I want to do is update my email address so that I can use my points and after hours on the phone to their call center and many emails, they cannot solve my email address. Thier support is absolutely pathetic, so beware when accumulating points
0
Replies (0)MK
Marius K
1 reviews | Active since Jan 2020
5 Jul 2023, 13:27
Marriot bonvoy is a bunch of ****mers
They are an absolute *******. Can never use vouchers, allways an excuse. Booked room at hotel, 1600 per night, when i used the voucher, the second room all of a sudden was 3200, the one i could not use a voucher for. Stay clear they are ****mers and *****s
Helpful (0)
|Replies (0)MK
Marius K
1 reviews | Active since Jan 2020
5 Jul 2023, 13:27
Marriot bonvoy is a bunch of ****mers
They are an absolute *******. Can never use vouchers, allways an excuse. Booked room at hotel, 1600 per night, when i used the voucher, the second room all of a sudden was 3200, the one i could not use a voucher for. Stay clear they are ****mers and *****s
0
Replies (0)HP
Hildegarde P
1 reviews | Active since Jan 2020
29 May 2023, 11:53
Non-allocation of credits and empty promises!
Promises and lies! That's all that they are about! Paras C, has not sent me so many e-mails to confirm that my 3-night stay has been credited! To date, since I stayed at the beginning of May at a Pretoria Hotel in Midrand, no credits! And they don't bother to respond with actual proof. Just hush-hush "it's credited don't stress"... I still have no credits!
Helpful (0)
|Replies (0)HP
Hildegarde P
1 reviews | Active since Jan 2020
29 May 2023, 11:53
Non-allocation of credits and empty promises!
Promises and lies! That's all that they are about! Paras C, has not sent me so many e-mails to confirm that my 3-night stay has been credited! To date, since I stayed at the beginning of May at a Pretoria Hotel in Midrand, no credits! And they don't bother to respond with actual proof. Just hush-hush "it's credited don't stress"... I still have no credits!
0
Replies (0)nP
natasha P
1 reviews | Active since Jan 2020
10 Jan 2022, 10:35
DISGUSTING CUSTOMER EXPERIENCE
I'm hoping this gets to higher management of Protea Hotel : I booked with Umhlanga branch for the 9th Jan as an anniversary spoil for my husband and I via the Agoda website. However, due to a misunderstanding - my brother was beaten really bad and was arrested to which he has to appear in court on the 10th Jan. At 6pm on the 9th Jan I called the hotel to ask If they could please postpone my booking for a week after, the gentleman checked with management and confirmed no. I called Agoda, and they said the booking time has passed so if any amendment needs to be made, it can only be done by the hotel; I called the hotel again and asked to speak to management, I got through to Zama and explained forfeiting R1750 is a lot of money for me, I didn’t want to cancel – just reschedule, she said the booking needs to be changed by Agoda as its hotel policy, she said cancelations should have been done 24 hours prior. But I did not expect this to happen hence I could not make prior arrangements. Zama was then going to check with someone else and I was left holding the line for 7 minutes before it disconnected. I called Agoda back, and the agent said it all depends on the hotel, the agent 3-way conference contacted Zama on my behalf ; Zama quickly shut us down and said she cant do anything and left us holding again for another 10 minutes before the line disconnects AGAIN. So I just wanted to highlight this series of events that would have caused me to forfeit R1750. Amidst the family issues my husband checked in late last night so we wouldn't have to forfeit our money, But it was not a happy, or enjoyable time at all. THE STAFF WAS VERY FAST TO SLAP US WITH HOTEL POLICY, YET UPON CHECKING IN – IF ONLY THEY COULD ENFORECE HOTEL STANDARDS; THE COUCH IN OUR SUITE WAS STAINED AND DIRTY, PILLOWS WET, NO BATH TOWELS, NO BATHING ESSENTIALS, NO TOILET PAPER, I HAD TO CALL HOUSE KEEPING FROM MY MOBILE AS THE TELEPHONE DID NOT WORK… Its quiet easy to hide behind hotel policy, but if we’re claiming such professionalism with procedures, then our staff etiquette, house keeping, hygiene and overall customer service should match the same. To Protea hotel, we can't afford your hotel at random so some of us work really hard so that we can get a bit of an extra spoil. Instead of just slapping us with hotel policy, take a few minutes to actually LISTEN to the person on the other side, we are HUMAN too and it's not only about business and money !!!
Helpful (0)
|Replies (0)nP
natasha P
1 reviews | Active since Jan 2020
10 Jan 2022, 10:35
DISGUSTING CUSTOMER EXPERIENCE
I'm hoping this gets to higher management of Protea Hotel : I booked with Umhlanga branch for the 9th Jan as an anniversary spoil for my husband and I via the Agoda website. However, due to a misunderstanding - my brother was beaten really bad and was arrested to which he has to appear in court on the 10th Jan. At 6pm on the 9th Jan I called the hotel to ask If they could please postpone my booking for a week after, the gentleman checked with management and confirmed no. I called Agoda, and they said the booking time has passed so if any amendment needs to be made, it can only be done by the hotel; I called the hotel again and asked to speak to management, I got through to Zama and explained forfeiting R1750 is a lot of money for me, I didn’t want to cancel – just reschedule, she said the booking needs to be changed by Agoda as its hotel policy, she said cancelations should have been done 24 hours prior. But I did not expect this to happen hence I could not make prior arrangements. Zama was then going to check with someone else and I was left holding the line for 7 minutes before it disconnected. I called Agoda back, and the agent said it all depends on the hotel, the agent 3-way conference contacted Zama on my behalf ; Zama quickly shut us down and said she cant do anything and left us holding again for another 10 minutes before the line disconnects AGAIN. So I just wanted to highlight this series of events that would have caused me to forfeit R1750. Amidst the family issues my husband checked in late last night so we wouldn't have to forfeit our money, But it was not a happy, or enjoyable time at all. THE STAFF WAS VERY FAST TO SLAP US WITH HOTEL POLICY, YET UPON CHECKING IN – IF ONLY THEY COULD ENFORECE HOTEL STANDARDS; THE COUCH IN OUR SUITE WAS STAINED AND DIRTY, PILLOWS WET, NO BATH TOWELS, NO BATHING ESSENTIALS, NO TOILET PAPER, I HAD TO CALL HOUSE KEEPING FROM MY MOBILE AS THE TELEPHONE DID NOT WORK… Its quiet easy to hide behind hotel policy, but if we’re claiming such professionalism with procedures, then our staff etiquette, house keeping, hygiene and overall customer service should match the same. To Protea hotel, we can't afford your hotel at random so some of us work really hard so that we can get a bit of an extra spoil. Instead of just slapping us with hotel policy, take a few minutes to actually LISTEN to the person on the other side, we are HUMAN too and it's not only about business and money !!!
0
Replies (0)MA
Maryam A
1 reviews | Active since Jan 2020
29 Feb 2020, 11:57
Why bother to be a member
I booked a trip via a travel agency due to the fact that we were a large group. I was so disappointed that I will not earn Marriott points for this due to not booking directly. I have spent over $8000 dollars at this hotel, despite calling and requesting that I earn points and chatting to Managment at the hotel I have still not been able to get Marriott to waive the requirement that it must be booked directly. I honestly chose the Westin so that I could earn points. But I regret it, I regret having membership with Marriott bonvoy and staying at the Westin which honestly hasn’t been great
Helpful (0)
|Replies (0)MA
Maryam A
1 reviews | Active since Jan 2020
29 Feb 2020, 11:57
Why bother to be a member
I booked a trip via a travel agency due to the fact that we were a large group. I was so disappointed that I will not earn Marriott points for this due to not booking directly. I have spent over $8000 dollars at this hotel, despite calling and requesting that I earn points and chatting to Managment at the hotel I have still not been able to get Marriott to waive the requirement that it must be booked directly. I honestly chose the Westin so that I could earn points. But I regret it, I regret having membership with Marriott bonvoy and staying at the Westin which honestly hasn’t been great
0
Replies (0)